Exam 1: Succeeding in Business Communication

Malik, a production manager at a small manufacturing company, has written a report for the organizational director on the types of equipment upgrades needed to accommodate a new line of products. Along with the report, Malik has also sent a memo explaining why he forwarded the document to his boss. The accompanying document is called a

Which of the following is an example of an internal audience for written communication at work?

Emails are a more formal mode of communication than presentations.

Oral channels are better for group decision making and allow misunderstandings to be cleared up more quickly.

Poor communication choices can lead to legal problems in an organization. Elaborate.

Liam is presenting a report on "Public-Private Partnerships for Vaccine Distribution in Developing Countries" at a conference on global health outcomes being held in Los Angeles. The audience consists of scientists, government officials, and members of civil society groups. Some of these are skeptical about the role of private business in distributing vaccines. Which of the following would best help Liam handle the audience?

How can ethical behavior serve as a competitive advantage?

Which of the following styles of writing should be followed to create a business document?

Which of the following statements about good business and administrative communication is true?

Mariella, a director of human resources, is writing an email to employees informing them about changes to the company benefits package. While writing the email, she should emphasize how the changes will improve the company's profitability.

Rebecca, a human resource executive, received a letter from her manager, advising her to organize an interactive program for some of the employees of the organization. Rebecca needs to call her manager to find out the objective of the program, when it needs to be organized, and which employees need to attend the program. In this scenario, the manager's letter does not represent good business and administrative communication because

Which of the following statement about ethics in business communications is true?

Which of the following is an example of verbal communication?

________ are a type of nonverbal communication.

Explain how verbal communication, nonverbal communication, and interpersonal nonverbal signals differ from one another.

Which of the following is an example of an interpersonal nonverbal signal of authority used by a company executive?

Explain how poor writing contributes to wasted time.

Milo, who is working in the United States, has been transferred to an office in India. Which of the following is the best way for Milo to learn the conventions used in the Indian office?

Which of the following is a key to using conventions effectively?

Which type of skills consistently ranks first among the qualities that employers look for in college graduates?