Question 1

What are the characteristics of corporate culture?

Accepted Answer

Corporate culture has a strong influence

Question 2

Which of the following statements about the use of communication technology is true?

Accepted Answer

A)  The role of electronic communications continues to increase in personal contexts and decrease in business contexts. 
B)  In the office, more and more communication is done by paper documents and face-to-face interactions. 
C)  Technologies that increase productivity and save money are often used in business. 
D)  Social media such as Facebook and Twitter are losing their importance in business offices. 
E)  Texting is not used as a mode of communication in business contexts. 
A)  The role of electronic communications continues to increase in personal contexts and decrease in business contexts. 
B)  In the office, more and more communication is done by paper documents and face-to-face interactions. 
C)  Technologies that increase productivity and save money are often used in business. 
D)  Social media such as Facebook and Twitter are losing their importance in business offices. 
E)  Texting is not used as a mode of communication in business contexts.

Question 3

A(n) ________ is a statement of company rules, guidelines, and instructions with a purpose to inform, and build both image and goodwill.

Accepted Answer

A)  policy and procedure bulletin 
B)  10-K report 
C)  appraisal 
D)  transmittal 
E)  annual report 
A)  policy and procedure bulletin 
B)  10-K report 
C)  appraisal 
D)  transmittal 
E)  annual report

Question 4

Fatima, a marketing planner for Power Pop Cosmetics, needs to give a presentation to her superiors about the launch plan for a new line of organic lipsticks. Once she receives an approval for it, she will be sharing details of the launch with distributors, clients, and retailers. She will also be presenting the plan to the press to spread word about the new lipstick line. Who among the following would be included in Fatima's internal audience?

Accepted Answer

A)  retailers 
B)  clients 
C)  superiors 
D)  distributors 
E)  the press 
A)  retailers 
B)  clients 
C)  superiors 
D)  distributors 
E)  the press

Question 5

Jenex Inc. is a software development company that offers its employees perks including on-site day care for their children, three-week paid vacation twice a year, and on-site laundry pickup and delivery. These offerings are most representative of Jenex Inc.'s

Accepted Answer

A)  big data. 
B)  ethical code. 
C)  globalization. 
D)  corporate culture. 
E)  intercultural competence. 
A)  big data. 
B)  ethical code. 
C)  globalization. 
D)  corporate culture. 
E)  intercultural competence.

Question 6

Which of the following statements about communication skills at entry-level jobs is true?

Accepted Answer

A)  Communication skills are not important because new employees do not communicate with others. 
B)  Communication skills are ranked relatively low among the qualities that employers look for. 
C)  Communication skills are required for understanding instructions and for asking questions. 
D)  Communication skills are not necessary if a person has good reasoning and technical skills. 
E)  Communication skills are not required because people at entry-level jobs do not have writing responsibilities. 
A)  Communication skills are not important because new employees do not communicate with others. 
B)  Communication skills are ranked relatively low among the qualities that employers look for. 
C)  Communication skills are required for understanding instructions and for asking questions. 
D)  Communication skills are not necessary if a person has good reasoning and technical skills. 
E)  Communication skills are not required because people at entry-level jobs do not have writing responsibilities.

Question 7

Which of the following is an example of an external audience for written communication at work?

Accepted Answer

A)  the human resources team 
B)  a subordinate 
C)  a manager 
D)  a colleague 
E)  a potential employee 
A)  the human resources team 
B)  a subordinate 
C)  a manager 
D)  a colleague 
E)  a potential employee

Question 8

Which of the following should you do when analyzing business communication situations?

Accepted Answer

A)  Avoid considering the emotions of other people when the stakes are high. 
B)  Take into account only the needs of the organization, not those outside the organization. 
C)  Use written channels instead of oral channels for better decision making. 
D)  Use detailed instructions to understand audiences and corporate culture. 
E)  Consider your own needs as well as the needs of your superior and your audience. 
A)  Avoid considering the emotions of other people when the stakes are high. 
B)  Take into account only the needs of the organization, not those outside the organization. 
C)  Use written channels instead of oral channels for better decision making. 
D)  Use detailed instructions to understand audiences and corporate culture. 
E)  Consider your own needs as well as the needs of your superior and your audience.

Question 9

Which of the following documents is used for performance appraisals, salaries, and hiring?

Accepted Answer

A)  annual report 
B)  job description 
C)  monthly report 
D)  thank-you letter 
E)  procedure bulletin 
A)  annual report 
B)  job description 
C)  monthly report 
D)  thank-you letter 
E)  procedure bulletin

Question 10

List some common reasons for not reporting ethical misconduct.

Accepted Answer

Some common reasons for not reporting et

Question 11

Lian Chang is the owner of Blaze, a fashion business in Manhattan. She received an email from her client requesting price details on her eco-friendly line of clothing. Now, she needs to write a letter to him with the requested details. Which of the following is Lian likely to produce in response to the customer email?

Accepted Answer

A)  10-K Report 
B)  thank-you letter 
C)  quotation 
D)  claims adjustment 
E)  transmittal 
A)  10-K Report 
B)  thank-you letter 
C)  quotation 
D)  claims adjustment 
E)  transmittal

Question 12

Which of the following statements about conventions is true?

Accepted Answer

A)  They rarely ever change once adopted. 
B)  They are widely accepted practices. 
C)  They apply universally to all audiences. 
D)  They are rarely encountered in a business setting. 
E)  They can be best learned by reading reports. 
A)  They rarely ever change once adopted. 
B)  They are widely accepted practices. 
C)  They apply universally to all audiences. 
D)  They are rarely encountered in a business setting. 
E)  They can be best learned by reading reports.

Question 13

Which of the following is one of the five questions that should be asked for solving business communication problems?

Accepted Answer

A)  What can you infer from the information you're given? 
B)  What information must your message include? 
C)  Where could you get additional information? 
D)  Which solution is likely to work best? 
E)  What channel should you use? 
A)  What can you infer from the information you're given? 
B)  What information must your message include? 
C)  Where could you get additional information? 
D)  Which solution is likely to work best? 
E)  What channel should you use?

Question 14

Which of the following statements is true about writing skills required at work?

Accepted Answer

A)  People who do hands-on work like construction do not require writing skills. 
B)  Almost every entry-level professional requires good communication skills. 
C)  Managerial jobs require good management skills but not necessarily good communication skills. 
D)  Managers do not require writing skills because they have assistants to do their writing work. 
E)  Higher authorities in an organization do not need to write because they will use form letters and templates. 
A)  People who do hands-on work like construction do not require writing skills. 
B)  Almost every entry-level professional requires good communication skills. 
C)  Managerial jobs require good management skills but not necessarily good communication skills. 
D)  Managers do not require writing skills because they have assistants to do their writing work. 
E)  Higher authorities in an organization do not need to write because they will use form letters and templates.

Question 15

Which of the following is a typical characteristic of a formal work culture?

Accepted Answer

A)  casual attire 
B)  decentralization 
C)  individual offices 
D)  self-managed teams 
E)  individually empowered workers 
A)  casual attire 
B)  decentralization 
C)  individual offices 
D)  self-managed teams 
E)  individually empowered workers

Question 16

Explain the criteria for an effective message.

Accepted Answer

Good business and administrative communi

Question 17

Benjamin is a manager at a software firm. He needs to make sure that the members of his team complete work on a project with an approaching deadline. To remind them about the deadline, he writes an email stating, "You need to complete the work by Monday so that I can deliver the product to the client on time." This email contains a writing flaw. Which of the following writing flaws is present in Benjamin's email?

Accepted Answer

A)  selfish tone 
B)  vague request 
C)  legalistic language 
D)  misused words 
E)  confusing words 
A)  selfish tone 
B)  vague request 
C)  legalistic language 
D)  misused words 
E)  confusing words

Question 18

Meyer is a customer service executive. While responding to a customer complaint, he considers the customer's expectations and the customer's point of view. He writes, "Please find a document attached to this email. You can find therein the criteria for exchange and replacement of products." He uses language that is legalistic to avoid legal problems. As a best practice in business communication, which of the following should Meyer do to improve his response email?

Accepted Answer

A)  Use herein instead of therein. 
B)  Avoid using legalistic language. 
C)  Write the email from his point of view. 
D)  Increase the formality of the language. 
E)  Begin his message with "Gentlemen, please find a document…" 
A)  Use herein instead of therein. 
B)  Avoid using legalistic language. 
C)  Write the email from his point of view. 
D)  Increase the formality of the language. 
E)  Begin his message with "Gentlemen, please find a document…"

Question 19

An employee's loyalty to colleagues, managers, or the company is a common reason that prevents employees from reporting ethical misconduct in the company.

Accepted Answer

A) True 
 B)False

Question 20

What are conventions of communication and how are they best learned?

Accepted Answer

Conventions are widely accepted practice

What are the characteristics of corporate culture?

Which of the following statements about the use of communication technology is true?

A(n) ________ is a statement of company rules, guidelines, and instructions with a purpose to inform, and build both image and goodwill.

Jenex Inc. is a software development company that offers its employees perks including on-site day care for their children, three-week paid vacation twice a year, and on-site laundry pickup and delivery. These offerings are most representative of Jenex Inc.'s

Which of the following statements about communication skills at entry-level jobs is true?

Which of the following is an example of an external audience for written communication at work?

Which of the following should you do when analyzing business communication situations?

Which of the following documents is used for performance appraisals, salaries, and hiring?

List some common reasons for not reporting ethical misconduct.

Which of the following statements about conventions is true?

Which of the following is one of the five questions that should be asked for solving business communication problems?

Which of the following statements is true about writing skills required at work?

Which of the following is a typical characteristic of a formal work culture?

Explain the criteria for an effective message.

An employee's loyalty to colleagues, managers, or the company is a common reason that prevents employees from reporting ethical misconduct in the company.

What are conventions of communication and how are they best learned?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 1: Succeeding in Business Communication

What are the characteristics of corporate culture?

Which of the following statements about the use of communication technology is true?

A(n) ________ is a statement of company rules, guidelines, and instructions with a purpose to inform, and build both image and goodwill.

Jenex Inc. is a software development company that offers its employees perks including on-site day care for their children, three-week paid vacation twice a year, and on-site laundry pickup and delivery. These offerings are most representative of Jenex Inc.'s

Which of the following statements about communication skills at entry-level jobs is true?

Which of the following is an example of an external audience for written communication at work?

Which of the following should you do when analyzing business communication situations?

Which of the following documents is used for performance appraisals, salaries, and hiring?

List some common reasons for not reporting ethical misconduct.

Which of the following statements about conventions is true?

Which of the following is one of the five questions that should be asked for solving business communication problems?

Which of the following statements is true about writing skills required at work?

Which of the following is a typical characteristic of a formal work culture?

Explain the criteria for an effective message.

An employee's loyalty to colleagues, managers, or the company is a common reason that prevents employees from reporting ethical misconduct in the company.

What are conventions of communication and how are they best learned?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters