Question 1

Work measurement and time study were introduced by

Accepted Answer

A)  Henry Ford. 
B)  Frederick W. Taylor 
C)  Frank and Lillian Gilbreth. 
D)  Frederick Herzberg. 
A)  Henry Ford. 
B)  Frederick W. Taylor 
C)  Frank and Lillian Gilbreth. 
D)  Frederick Herzberg.

Question 2

A graph that reflects the fact that repetition of tasks improves worker performance is referred to as a learning curve.

Accepted Answer

A) True 
 B)False

Question 3

How many observations should be taken to be 95% confident of being within  5% of the actual time a machine is busy if it is believed that the machine is in use 75% of the time?

Accepted Answer

A)  1,200 observations 
B)  772 observations 
C)  364 observations 
D)  289 observations 
A)  1,200 observations 
B)  772 observations 
C)  364 observations 
D)  289 observations

Question 4

Use learning curves for measuring work improvement, planning, and scheduling.

Accepted Answer

A learning curve is a graph that reflect

Question 5

Advantages of telecommuting include all of the following except

Accepted Answer

A)  reduced turnover. 
B)  decreased absenteeism and leave usage. 
C)  flexible work schedules. 
D)  direct visual surveillance of employees. 
A)  reduced turnover. 
B)  decreased absenteeism and leave usage. 
C)  flexible work schedules. 
D)  direct visual surveillance of employees.

Question 6

List 5 of the attributes of good job design identified by Frederick Herzberg.

Accepted Answer

Student answers will vary but should inc

Question 7

In a piece-rate wage system, pay is based on the efficiency of the overall process.

Accepted Answer

A) True 
 B)False

Question 8

As part of a time study a particular job was analyzed. The study included 20 job cycles and the following cumulative times and performance rating factors for each element were reported:   Assuming an allowance factor of 20% the standard time for this job would be

Accepted Answer

A)  10.08 minutes. 
B)  12.10 minutes. 
C)  14.73 minutes. 
D)  16.58 minutes. 
A)  10.08 minutes. 
B)  12.10 minutes. 
C)  14.73 minutes. 
D)  16.58 minutes.

Question 9

How many cycles should be used in a time study in order to be 98% confident that the time-study average job cycle time is within 4% of the true average job cycle time? Assume that the average job cycle time was 4.25 minutes and the standard deviation of the sample was 0.65 minutes.

Accepted Answer

A)  55 cycles 
B)  70 cycles 
C)  80 cycles 
D)  95 cycles 
A)  55 cycles 
B)  70 cycles 
C)  80 cycles 
D)  95 cycles

Question 10

What is the difference between cross training and job rotation?

Accepted Answer

In cross training an employee learns mor

Question 11

The following are characteristics of good ergonomics except

Accepted Answer

A)  making the job easier with less fatigue. 
B)  improving equipment maintenance. 
C)  increasing learning times. 
D)  meeting legislative requirements for health and safety. 
A)  making the job easier with less fatigue. 
B)  improving equipment maintenance. 
C)  increasing learning times. 
D)  meeting legislative requirements for health and safety.

Question 12

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Accepted Answer

A)  learning curve. 
B)  process flowchart. 
C)  worker-machine chart. 
D)  task analysis chart. 
A)  learning curve. 
B)  process flowchart. 
C)  worker-machine chart. 
D)  task analysis chart.

Question 13

Scientific management divides jobs into their most elemental activities to simplify job design.

Accepted Answer

A) True 
 B)False

Question 14

The most critical elements in the process of successfully managing diversity are the following except

Accepted Answer

A)  education, 
B)  communication 
C)  commitment 
D)  overtime reduction 
A)  education, 
B)  communication 
C)  commitment 
D)  overtime reduction

Question 15

The amount of time a worker and a machine are working or idle on a job is illustrated by a

Accepted Answer

A)  process flowchart. 
B)  worker analysis. 
C)  task analysis. 
D)  worker-machine chart. 
A)  process flowchart. 
B)  worker analysis. 
C)  task analysis. 
D)  worker-machine chart.

Question 16

Define the three categories of the elements of job design.

Accepted Answer

Task analysis determines how to do each

Question 17

Explain the history and principles of scientific management and subsequent employee motivation theories.

Accepted Answer

Scientific management, developed by F. W

Question 18

For a particular time study a company would like to be 90% confident that the average job cycle time is within 5% of the true average job cycle time. Assume that the average job cycle time was 15.76 minutes and the standard deviation of the sample was 3.2 minutes. The number of cycles that should be used in this time study would be

Accepted Answer

A)  45. 
B)  93. 
C)  127. 
D)  236. 
A)  45. 
B)  93. 
C)  127. 
D)  236.

Question 19

Empowerment involves giving employees the authority and responsibility to innovate and act on their own.

Accepted Answer

A) True 
 B)False

Question 20

One advantage of an individual piece-rate system is that it provides strong incentives to ensure high quality.

Accepted Answer

A) True 
 B)False

Work measurement and time study were introduced by

A graph that reflects the fact that repetition of tasks improves worker performance is referred to as a learning curve.

How many observations should be taken to be 95% confident of being within 5% of the actual time a machine is busy if it is believed that the machine is in use 75% of the time?

Use learning curves for measuring work improvement, planning, and scheduling.

Advantages of telecommuting include all of the following except

List 5 of the attributes of good job design identified by Frederick Herzberg.

In a piece-rate wage system, pay is based on the efficiency of the overall process.

As part of a time study a particular job was analyzed. The study included 20 job cycles and the following cumulative times and performance rating factors for each element were reported: Assuming an allowance factor of 20% the standard time for this job would be

How many cycles should be used in a time study in order to be 98% confident that the time-study average job cycle time is within 4% of the true average job cycle time? Assume that the average job cycle time was 4.25 minutes and the standard deviation of the sample was 0.65 minutes.

What is the difference between cross training and job rotation?

The following are characteristics of good ergonomics except

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Scientific management divides jobs into their most elemental activities to simplify job design.

The most critical elements in the process of successfully managing diversity are the following except

The amount of time a worker and a machine are working or idle on a job is illustrated by a

Define the three categories of the elements of job design.

Explain the history and principles of scientific management and subsequent employee motivation theories.

Empowerment involves giving employees the authority and responsibility to innovate and act on their own.

One advantage of an individual piece-rate system is that it provides strong incentives to ensure high quality.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters

Exam 8: Human Resources

Work measurement and time study were introduced by

A graph that reflects the fact that repetition of tasks improves worker performance is referred to as a learning curve.

How many observations should be taken to be 95% confident of being within 5% of the actual time a machine is busy if it is believed that the machine is in use 75% of the time?

Use learning curves for measuring work improvement, planning, and scheduling.

Advantages of telecommuting include all of the following except

List 5 of the attributes of good job design identified by Frederick Herzberg.

In a piece-rate wage system, pay is based on the efficiency of the overall process.

As part of a time study a particular job was analyzed. The study included 20 job cycles and the following cumulative times and performance rating factors for each element were reported: Assuming an allowance factor of 20% the standard time for this job would be

How many cycles should be used in a time study in order to be 98% confident that the time-study average job cycle time is within 4% of the true average job cycle time? Assume that the average job cycle time was 4.25 minutes and the standard deviation of the sample was 0.65 minutes.

What is the difference between cross training and job rotation?

The following are characteristics of good ergonomics except

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Scientific management divides jobs into their most elemental activities to simplify job design.

The most critical elements in the process of successfully managing diversity are the following except

The amount of time a worker and a machine are working or idle on a job is illustrated by a

Define the three categories of the elements of job design.

Explain the history and principles of scientific management and subsequent employee motivation theories.

Empowerment involves giving employees the authority and responsibility to innovate and act on their own.

One advantage of an individual piece-rate system is that it provides strong incentives to ensure high quality.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters