Question 1

All of the following improve employee motivation except

Accepted Answer

A)  positive reinforcement and feedback 
B)  effective organization and discipline 
C)  setting of immoderate goals for employees 
D)  satisfaction of employee needs 
A)  positive reinforcement and feedback 
B)  effective organization and discipline 
C)  setting of immoderate goals for employees 
D)  satisfaction of employee needs

Question 2

Determining how tasks fit together to form a job is referred to as

Accepted Answer

A)  worker analysis. 
B)  task analysis. 
C)  environmental analysis. 
D)  ergonomics. 
A)  worker analysis. 
B)  task analysis. 
C)  environmental analysis. 
D)  ergonomics.

Question 3

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 4

A worker-machine chart illustrates the amount of time a worker and a machine are working or idle.

Accepted Answer

A) True 
 B)False

Question 5

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Accepted Answer

A) True 
 B)False

Question 6

Workers often do not like to be the subject of a time study and are sometimes unwilling to cooperate.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following would most likely be used to redesign or improve existing jobs?

Accepted Answer

A)  methods analysis 
B)  technology analysis 
C)  environmental analysis 
D)  task analysis 
A)  methods analysis 
B)  technology analysis 
C)  environmental analysis 
D)  task analysis

Question 8

List the basic steps in a time study.

Accepted Answer

The basic steps in a time study are
1. E

Question 9

Briefly discuss the advantages and disadvantages of a predetermined motion time system.

Accepted Answer

There are several advantages of using a

Question 10

Briefly discuss diversity management programs.

Accepted Answer

Although there is no magic formula for s

Question 11

Work sampling is an easier, cheaper, and quicker approach to work measurement than the time study.

Accepted Answer

A) True 
 B)False

Question 12

How many cycles should be used in a time study in order to be 95% confident that the time-study average job cycle time is within 5% of the true average job cycle time? Assume that the average job cycle time was 2.67 minutes and the standard deviation of the sample was 0.72 minutes.

Accepted Answer

A)  36 cycles 
B)  72 cycles 
C)  98 cycles 
D)  112 cycles 
A)  36 cycles 
B)  72 cycles 
C)  98 cycles 
D)  112 cycles

Question 13

Management believes a critical piece of equipment is busy 85% of the time. How many observations should be taken if management wants to be 98% confident the estimate is within  2.5% of the actual proportion of time the equipment is in use?

Accepted Answer

A)  250 observations 
B)  525 observations 
C)  757 observations 
D)  1,108 observations 
A)  250 observations 
B)  525 observations 
C)  757 observations 
D)  1,108 observations

Question 14

Learning curves are useful for measuring work improvement for repetitive, simple jobs requiring short times to complete.

Accepted Answer

A) True 
 B)False

Question 15

The interface of workers with machines is probably the least important aspect of job design.

Accepted Answer

A) True 
 B)False

Question 16

As part of its quality-improvement program, a company is conducting a time study for a particular job. The time study encompassed 10 job cycles, and the results include the following cumulative times and performance rating factors for each element:   The standard time for this job, using an allowance factor of 16%, is

Accepted Answer

A)  1.809 minutes. 
B)  2.098 minutes. 
C)  1.530 minutes. 
D)  2.233 minutes. 
A)  1.809 minutes. 
B)  2.098 minutes. 
C)  1.530 minutes. 
D)  2.233 minutes.

Question 17

Discuss current issues relating to employee diversity, including examples of diversity initiatives.

Accepted Answer

Diversity in North American corporations

Question 18

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

Accepted Answer

A) True 
 B)False

Question 19

The objective of ergonomics is to make the best use of employees' capabilities while maintaining the employees' health and well-being.

Accepted Answer

A) True 
 B)False

Question 20

The basic principle underlying an incentive piece-rate wage system is that workers produced more if they were paid for the additional output.

Accepted Answer

A) True 
 B)False

All of the following improve employee motivation except

Determining how tasks fit together to form a job is referred to as

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

A worker-machine chart illustrates the amount of time a worker and a machine are working or idle.

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Workers often do not like to be the subject of a time study and are sometimes unwilling to cooperate.

Which of the following would most likely be used to redesign or improve existing jobs?

List the basic steps in a time study.

Briefly discuss the advantages and disadvantages of a predetermined motion time system.

Briefly discuss diversity management programs.

Work sampling is an easier, cheaper, and quicker approach to work measurement than the time study.

How many cycles should be used in a time study in order to be 95% confident that the time-study average job cycle time is within 5% of the true average job cycle time? Assume that the average job cycle time was 2.67 minutes and the standard deviation of the sample was 0.72 minutes.

Management believes a critical piece of equipment is busy 85% of the time. How many observations should be taken if management wants to be 98% confident the estimate is within 2.5% of the actual proportion of time the equipment is in use?

Learning curves are useful for measuring work improvement for repetitive, simple jobs requiring short times to complete.

The interface of workers with machines is probably the least important aspect of job design.

Discuss current issues relating to employee diversity, including examples of diversity initiatives.

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

The objective of ergonomics is to make the best use of employees' capabilities while maintaining the employees' health and well-being.

The basic principle underlying an incentive piece-rate wage system is that workers produced more if they were paid for the additional output.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters

Exam 8: Human Resources

All of the following improve employee motivation except

Determining how tasks fit together to form a job is referred to as

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

A worker-machine chart illustrates the amount of time a worker and a machine are working or idle.

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Workers often do not like to be the subject of a time study and are sometimes unwilling to cooperate.

Which of the following would most likely be used to redesign or improve existing jobs?

List the basic steps in a time study.

Briefly discuss the advantages and disadvantages of a predetermined motion time system.

Briefly discuss diversity management programs.

Work sampling is an easier, cheaper, and quicker approach to work measurement than the time study.

How many cycles should be used in a time study in order to be 95% confident that the time-study average job cycle time is within 5% of the true average job cycle time? Assume that the average job cycle time was 2.67 minutes and the standard deviation of the sample was 0.72 minutes.

Management believes a critical piece of equipment is busy 85% of the time. How many observations should be taken if management wants to be 98% confident the estimate is within 2.5% of the actual proportion of time the equipment is in use?

Learning curves are useful for measuring work improvement for repetitive, simple jobs requiring short times to complete.

The interface of workers with machines is probably the least important aspect of job design.

Discuss current issues relating to employee diversity, including examples of diversity initiatives.

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

The objective of ergonomics is to make the best use of employees' capabilities while maintaining the employees' health and well-being.

The basic principle underlying an incentive piece-rate wage system is that workers produced more if they were paid for the additional output.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters