Question 1

Ergonomics is the use of computers and robots in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

Self-directed teams are allowed to make changes in the work processes under their control.

Accepted Answer

A) True 
 B)False

Question 3

Self-directed teams help other work groups make changes to their processes.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following most closely describes job enlargement?

Accepted Answer

A) horizontal loading 
B) increasing the level of responsibility associated with a job 
C) transferring workers through a series of jobs to increase their scope of experience 
D) increasing the amount of workspace assigned to a worker 
E) assigning two jobs to the same worker 
A) horizontal loading 
B) increasing the level of responsibility associated with a job 
C) transferring workers through a series of jobs to increase their scope of experience 
D) increasing the amount of workspace assigned to a worker 
E) assigning two jobs to the same worker

Question 5

The methods analysis chart that describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

Accepted Answer

A) flow process chart. 
B) worker-machine chart. 
C) gang process chart. 
D) simultaneous-motion chart. 
E) time/efficiency chart. 
A) flow process chart. 
B) worker-machine chart. 
C) gang process chart. 
D) simultaneous-motion chart. 
E) time/efficiency chart.

Question 6

The standard time for a job can be obtained by multiplying the normal time by an appropriate allowance factor.

Accepted Answer

A) True 
 B)False

Question 7

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results:
 
What is the normal time for this task if the employee worked at a 50 percent faster pace than average?

Accepted Answer

A) 45 seconds 
B) 60 seconds 
C) 90 seconds 
D) 135 seconds 
E) 180 seconds 
A) 45 seconds 
B) 60 seconds 
C) 90 seconds 
D) 135 seconds 
E) 180 seconds

Question 8

Job design relates to people, therefore technology has little impact.

Accepted Answer

A) True 
 B)False

Question 9

Methods analysis is particularly valuable when it is used on jobs that:
(I)are high in labor content.(II)are done frequently.(III)involve a high degree of automation and mechanization.(IV)are unsafe, tiring, unpleasant, and/or noisy.

Accepted Answer

A) I, II, III, and IV 
B) I, II, and IV only 
C) II and III only 
D) II and IV only 
E) I and III only 
A) I, II, III, and IV 
B) I, II, and IV only 
C) II and III only 
D) II and IV only 
E) I and III only

Question 10

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results:
 
How many observations should be made if she wants to be 95.44 percent confident that the maximum error in the observed time is 2 seconds? Assume that the standard deviation of the task time is 6 seconds.

Accepted Answer

A) 5 
B) 6 
C) 30 
D) 36 
E) 49 
A) 5 
B) 6 
C) 30 
D) 36 
E) 49

Question 11

One factor in determining how many cycles to time in a time study is the degree of variation that is present in the observed times.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a major caution or criticism of learning curves?

Accepted Answer

A) Learning rates may differ between organizations. 
B) Projections should be regarded as approximations. 
C) The base time must be carefully determined. 
D) The curve may eventually tip upwards. 
E) Carryover effects may alter the learning rate. 
A) Learning rates may differ between organizations. 
B) Projections should be regarded as approximations. 
C) The base time must be carefully determined. 
D) The curve may eventually tip upwards. 
E) Carryover effects may alter the learning rate.

Question 13

The learning curve is a basic tool for mass production-type activities because it can deal with large volumes of output.

Accepted Answer

A) True 
 B)False

Question 14

Predetermined time standards use historical data from a company's own files.

Accepted Answer

A) True 
 B)False

Question 15

In work sampling, how will increasing the permissible maximum error affect sample size?

Accepted Answer

A) It will increase the number of observations needed. 
B) It will decrease the number of observations needed. 
C) It will have no effect on sample size. 
D) It will sometimes increase and sometimes decrease the sample size, depending on the analyst. 
E) It is impossible to say without additional information. 
A) It will increase the number of observations needed. 
B) It will decrease the number of observations needed. 
C) It will have no effect on sample size. 
D) It will sometimes increase and sometimes decrease the sample size, depending on the analyst. 
E) It is impossible to say without additional information.

Question 16

A job is expected to have a 70 percent learning curve. The first unit has been completed in 20 hours. Accordingly, the second unit can be expected to take approximately how many hours?

Accepted Answer

A) 6 
B) 9.8 
C) 14 
D) 20 
E) 34 
A) 6 
B) 9.8 
C) 14 
D) 20 
E) 34

Question 17

Job enrichment involves giving workers a greater share of the total task, which is why they feel enriched.

Accepted Answer

A) True 
 B)False

Question 18

A methods and measurements analyst for Timepiece, Inc., needs to develop a time standard for the task of attaching a watch to a wristband. In a preliminary study, he observed one of his workers perform this task five times, with the following results:
 
What is the standard time for this task if the employee worked at a 20 percent faster pace than average, and an allowance of 20 percent of the workday is used?

Accepted Answer

A) 20 seconds 
B) 24 seconds 
C) 25 seconds 
D) 28.8 seconds 
E) 30 seconds 
A) 20 seconds 
B) 24 seconds 
C) 25 seconds 
D) 28.8 seconds 
E) 30 seconds

Question 19

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Accepted Answer

A) There is little or no disruption of work. 
B) It is less susceptible to short-term fluctuations. 
C) Workers are less resentful. 
D) It is less costly and less time-consuming. 
E) It is better suited for short, repetitive tasks. 
A) There is little or no disruption of work. 
B) It is less susceptible to short-term fluctuations. 
C) Workers are less resentful. 
D) It is less costly and less time-consuming. 
E) It is better suited for short, repetitive tasks.

Question 20

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Accepted Answer

A) True 
 B)False

Ergonomics is the use of computers and robots in the workplace.

Self-directed teams are allowed to make changes in the work processes under their control.

Self-directed teams help other work groups make changes to their processes.

Which of the following most closely describes job enlargement?

The methods analysis chart that describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

The standard time for a job can be obtained by multiplying the normal time by an appropriate allowance factor.

Job design relates to people, therefore technology has little impact.

Methods analysis is particularly valuable when it is used on jobs that: (I)are high in labor content.(II)are done frequently.(III)involve a high degree of automation and mechanization.(IV)are unsafe, tiring, unpleasant, and/or noisy.

One factor in determining how many cycles to time in a time study is the degree of variation that is present in the observed times.

Which of the following is not a major caution or criticism of learning curves?

The learning curve is a basic tool for mass production-type activities because it can deal with large volumes of output.

Predetermined time standards use historical data from a company's own files.

In work sampling, how will increasing the permissible maximum error affect sample size?

A job is expected to have a 70 percent learning curve. The first unit has been completed in 20 hours. Accordingly, the second unit can be expected to take approximately how many hours?

Job enrichment involves giving workers a greater share of the total task, which is why they feel enriched.

Which of the following is not an advantage of work sampling compared to stopwatch time study?

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 7: Work Design and Measurement

Ergonomics is the use of computers and robots in the workplace.

Self-directed teams are allowed to make changes in the work processes under their control.

Self-directed teams help other work groups make changes to their processes.

Which of the following most closely describes job enlargement?

The methods analysis chart that describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

The standard time for a job can be obtained by multiplying the normal time by an appropriate allowance factor.

Job design relates to people, therefore technology has little impact.

Methods analysis is particularly valuable when it is used on jobs that: (I)are high in labor content.(II)are done frequently.(III)involve a high degree of automation and mechanization.(IV)are unsafe, tiring, unpleasant, and/or noisy.

One factor in determining how many cycles to time in a time study is the degree of variation that is present in the observed times.

Which of the following is not a major caution or criticism of learning curves?

The learning curve is a basic tool for mass production-type activities because it can deal with large volumes of output.

Predetermined time standards use historical data from a company's own files.

In work sampling, how will increasing the permissible maximum error affect sample size?

A job is expected to have a 70 percent learning curve. The first unit has been completed in 20 hours. Accordingly, the second unit can be expected to take approximately how many hours?

Job enrichment involves giving workers a greater share of the total task, which is why they feel enriched.

Which of the following is not an advantage of work sampling compared to stopwatch time study?

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters