Question 1

Which suggestion can be effective in resolving conflicts on teams?

Accepted Answer

A)  Listen to everyone's point of view. 
B)  Identify what is creating the conflict. 
C)  Work toward a solution in which the right person wins. 
D)  Both a and b 
A)  Listen to everyone's point of view. 
B)  Identify what is creating the conflict. 
C)  Work toward a solution in which the right person wins. 
D)  Both a and b D

Question 2

The purpose of a team is for everyone to work toward accomplishing a common goal.

Accepted Answer

A) True 
 B)False  True

Question 3

A team could consist of you and your supervisor.

Accepted Answer

A) True 
 B)False  True

Question 4

E-mailing your supervisor about the status of a report is an example of horizontal communication.

Accepted Answer

A) True 
 B)False

Question 5

Being able to work on a team is considered one of the most important skills for an employee to have.

Accepted Answer

A) True 
 B)False

Question 6

A task force is an example of a cross-functional team.

Accepted Answer

A) True 
 B)False

Question 7

In an effective team, members focus on _____ goals rather than _____ goals.

Accepted Answer

A)  team, personal 
B)  general, specific 
C)  long-term, short-term 
D)  None of the above 
A)  team, personal 
B)  general, specific 
C)  long-term, short-term 
D)  None of the above

Question 8

Listening effectively means you are ready with your own response as soon as the other person finishes talking.

Accepted Answer

A) True 
 B)False

Question 9

Which is NOT an example of a team?

Accepted Answer

A)  the BIO 101 study group 
B)  the Honors Program Task Force 
C)  the social networking guidelines committee 
D)  All of the above are examples of teams. 
A)  the BIO 101 study group 
B)  the Honors Program Task Force 
C)  the social networking guidelines committee 
D)  All of the above are examples of teams.

Question 10

Effective teamwork

Accepted Answer

A)  increases worker productivity. 
B)  decreases absenteeism. 
C)  increases organization profits. 
D)  All of the above 
A)  increases worker productivity. 
B)  decreases absenteeism. 
C)  increases organization profits. 
D)  All of the above

Question 11

Which teamwork technique is discussed in the chapter?

Accepted Answer

A)  being nonjudgmental 
B)  taking the other's perspective 
C)  being flexible 
D)  All of the above 
A)  being nonjudgmental 
B)  taking the other's perspective 
C)  being flexible 
D)  All of the above

Question 12

A diverse workplace consists of people

Accepted Answer

A)  from different cultures. 
B)  of different ages. 
C)  of different races. 
D)  All of the above 
A)  from different cultures. 
B)  of different ages. 
C)  of different races. 
D)  All of the above

Question 13

Which should you do first if you are a team leader?

Accepted Answer

A)  establish clear expectations 
B)  plan and organize meetings 
C)  learn members' skills and strengths 
D)  make work assignments 
A)  establish clear expectations 
B)  plan and organize meetings 
C)  learn members' skills and strengths 
D)  make work assignments

Question 14

Nancy had a problem with several financial forms she regularly uses, so she formulated a solution and then brought both the problem and the potential solution to her supervisor's attention. This was an effective way to work with her supervisor.

Accepted Answer

A) True 
 B)False

Question 15

When talking with non-native English speakers, you should correct their grammar even if they haven't asked you to, since that's the best way for them to improve their language skills.

Accepted Answer

A) True 
 B)False

Question 16

Employees from the design, engineering, and maintenance departments are temporarily assembled into a team to redesign the front sales entrance at the main building. This team is an example of a

Accepted Answer

A)  cross-functional team. 
B)  committee. 
C)  virtual team. 
D)  task force. 
A)  cross-functional team. 
B)  committee. 
C)  virtual team. 
D)  task force.

Question 17

Which interpersonal skill is described in the chapter as critical to team success?

Accepted Answer

A)  listening 
B)  working collaboratively 
C)  resolving conflicts 
D)  All of the above 
A)  listening 
B)  working collaboratively 
C)  resolving conflicts 
D)  All of the above

Question 18

Match between columns
                        Premises: A team that primarily meets electronically and crosses the boundaries of time and distance to operate
Messages that flow from management to company employees
Using outside firms to perform certain functions of an organization
A state of opposition or disagreement between persons, ideas, or interests
A team set up to solve a problem, monitor an issue, or complete a task
A team composed of individuals inside and outside the organization
A team developed for a clearly defined project that has a beginning and an end
Messages that flow from employees to management
Communication through official channels
Communication through unofficial channels

Accepted Answer

The Answer of formal communication and virtual team and conflict is...

Question 19

Brainstorming is a technique used to encourage creative thought among team members.

Accepted Answer

A) True 
 B)False

Question 20

An administrative professional will probably never need to lead a team.

Accepted Answer

A) True 
 B)False

Which suggestion can be effective in resolving conflicts on teams?

The purpose of a team is for everyone to work toward accomplishing a common goal.

A team could consist of you and your supervisor.

E-mailing your supervisor about the status of a report is an example of horizontal communication.

Being able to work on a team is considered one of the most important skills for an employee to have.

A task force is an example of a cross-functional team.

In an effective team, members focus on _ goals rather than _ goals.

Listening effectively means you are ready with your own response as soon as the other person finishes talking.

Which is NOT an example of a team?

Effective teamwork

Which teamwork technique is discussed in the chapter?

A diverse workplace consists of people

Which should you do first if you are a team leader?

Nancy had a problem with several financial forms she regularly uses, so she formulated a solution and then brought both the problem and the potential solution to her supervisor's attention. This was an effective way to work with her supervisor.

When talking with non-native English speakers, you should correct their grammar even if they haven't asked you to, since that's the best way for them to improve their language skills.

Employees from the design, engineering, and maintenance departments are temporarily assembled into a team to redesign the front sales entrance at the main building. This team is an example of a

Which interpersonal skill is described in the chapter as critical to team success?

Brainstorming is a technique used to encourage creative thought among team members.

An administrative professional will probably never need to lead a team.

The Workplace - Constantly Changing

Your Professional Image

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

Filters

Exam 3: Workplace Teams

Which suggestion can be effective in resolving conflicts on teams?

The purpose of a team is for everyone to work toward accomplishing a common goal.

A team could consist of you and your supervisor.

E-mailing your supervisor about the status of a report is an example of horizontal communication.

Being able to work on a team is considered one of the most important skills for an employee to have.

A task force is an example of a cross-functional team.

In an effective team, members focus on _____ goals rather than _____ goals.

Listening effectively means you are ready with your own response as soon as the other person finishes talking.

Which is NOT an example of a team?

Effective teamwork

Which teamwork technique is discussed in the chapter?

A diverse workplace consists of people

Which should you do first if you are a team leader?

Nancy had a problem with several financial forms she regularly uses, so she formulated a solution and then brought both the problem and the potential solution to her supervisor's attention. This was an effective way to work with her supervisor.

When talking with non-native English speakers, you should correct their grammar even if they haven't asked you to, since that's the best way for them to improve their language skills.

Employees from the design, engineering, and maintenance departments are temporarily assembled into a team to redesign the front sales entrance at the main building. This team is an example of a

Which interpersonal skill is described in the chapter as critical to team success?

Brainstorming is a technique used to encourage creative thought among team members.

An administrative professional will probably never need to lead a team.

The Workplace - Constantly Changing

Your Professional Image

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Workplace Mail and Copying

Job Search and Advancement

Filters

In an effective team, members focus on _ goals rather than _ goals.