Question 1

Nonmachinable items include items that have clasps, buttons, strings, or an incorrect address.

Accepted Answer

A) True 
 B)False  True

Question 2

In which order should mail be sorted?

Accepted Answer

A)  regular business mail, certified mail, interoffice communications, and advertisements 
B)  certified mail, interoffice communications, regular business mail, and advertisements 
C)  certified mail, regular business mail, interoffice communications, and advertisements 
D)  interoffice communications, certified mail, advertisements, and regular business mail 
A)  regular business mail, certified mail, interoffice communications, and advertisements 
B)  certified mail, interoffice communications, regular business mail, and advertisements 
C)  certified mail, regular business mail, interoffice communications, and advertisements 
D)  interoffice communications, certified mail, advertisements, and regular business mail C

Question 3

In the categories for presenting mail, routine correspondence includes magazines, journals, newspapers, and advertisements.

Accepted Answer

A) True 
 B)False  False

Question 4

In a mail merge, the standard text of the letter or document is stored in the data file.

Accepted Answer

A) True 
 B)False

Question 5

This special USPS service allows you to verify the date, time, location of delivery, and name of the person accepting the item.

Accepted Answer

A)  Certified Mail 
B)  Delivery Confirmation 
C)  Return Receipt 
D)  Signature Confirmation 
A)  Certified Mail 
B)  Delivery Confirmation 
C)  Return Receipt 
D)  Signature Confirmation

Question 6

A machine that can scan, fax, and print is called a multifunction machine.

Accepted Answer

A) True 
 B)False

Question 7

This copier feature allows the user to block out areas of sensitive or confidential information.

Accepted Answer

A)  duplexing 
B)  marker editing 
C)  enlargement 
D)  masking 
A)  duplexing 
B)  marker editing 
C)  enlargement 
D)  masking

Question 8

This USPS mail classification is the fastest delivery service available.

Accepted Answer

A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post 
A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post

Question 9

Finishing features on a copier include automatic staplers, three-hole punchers, and saddle-stitch binders.

Accepted Answer

A) True 
 B)False

Question 10

The maximum weight for this USPS mail classification is 13 ounces.

Accepted Answer

A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post 
A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post

Question 11

Special services can be purchased from the USPS for both domestic and international mail classifications.

Accepted Answer

A) True 
 B)False

Question 12

An organization may save money on large mailings by meeting the requirements for items in the automation category.

Accepted Answer

A) True 
 B)False

Question 13

This USPS mail classification is an economical choice for letters, large envelopes, postcards, and small packages.

Accepted Answer

A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post 
A)  Express Mail 
B)  Priority Mail 
C)  First-Class Mail 
D)  Parcel Post

Question 14

Match between columns
                        Premises: A machine that cuts paper into strips or small confetti-like pieces
A device that shuttles a stack of original documents into a copier without your having to lift and lower the platen cover for every sheet
A feature of word processing programs that allows you to create personalized letters, labels, or envelopes for large mailings
A machine that scans printed text, converting it to a form that can be used by a computer to sort mail or for other purposes
A machine that sends images and text of an original document from one location to another via a communications network
A person responsible for copier maintenance and simple repairs
The notation used when an item is placed behind a document without staples or paper clips
To add explanatory notes to a document
The notation used when an item is affixed to a document, with paper clips, for example
Copying on both sides of a sheet of paper

Accepted Answer

The Answer of key operator and duplexing and shredder and is...

Question 15

A routing slip

Accepted Answer

A)  accompanies copies of correspondence sent to several people. 
B)  directs e-mail to the person in the organization who should handle it. 
C)  circulates a single piece of correspondence to numerous individuals. 
D)  is used to distribute interoffice correspondence to employees. 
A)  accompanies copies of correspondence sent to several people. 
B)  directs e-mail to the person in the organization who should handle it. 
C)  circulates a single piece of correspondence to numerous individuals. 
D)  is used to distribute interoffice correspondence to employees.

Question 16

All envelopes of incoming correspondence should be retained.

Accepted Answer

A) True 
 B)False

Question 17

Copier maintenance costs can be decreased by

Accepted Answer

A)  unwrapping paper upon receipt so it can breathe. 
B)  fanning packaged paper before loading it. 
C)  storing paper in a hot room so it does not become damp. 
D)  Both A and B 
A)  unwrapping paper upon receipt so it can breathe. 
B)  fanning packaged paper before loading it. 
C)  storing paper in a hot room so it does not become damp. 
D)  Both A and B

Question 18

It is ethical to make copies of documents for an outside professional group with approval from the organization.

Accepted Answer

A) True 
 B)False

Question 19

This is the most secure service the USPS offers. It provides a mailing receipt and proof of the date and time of the delivery.

Accepted Answer

A)  Signature Confirmation 
B)  Restricted Delivery 
C)  Registered Mail 
D)  Return Receipt 
A)  Signature Confirmation 
B)  Restricted Delivery 
C)  Registered Mail 
D)  Return Receipt

Question 20

Copy control devices

Accepted Answer

A)  can prevent unauthorized use. 
B)  allow the organization to track use. 
C)  make copies more secure. 
D)  All of the above 
A)  can prevent unauthorized use. 
B)  allow the organization to track use. 
C)  make copies more secure. 
D)  All of the above

Nonmachinable items include items that have clasps, buttons, strings, or an incorrect address.

In which order should mail be sorted?

In the categories for presenting mail, routine correspondence includes magazines, journals, newspapers, and advertisements.

In a mail merge, the standard text of the letter or document is stored in the data file.

This special USPS service allows you to verify the date, time, location of delivery, and name of the person accepting the item.

A machine that can scan, fax, and print is called a multifunction machine.

This copier feature allows the user to block out areas of sensitive or confidential information.

This USPS mail classification is the fastest delivery service available.

Finishing features on a copier include automatic staplers, three-hole punchers, and saddle-stitch binders.

The maximum weight for this USPS mail classification is 13 ounces.

Special services can be purchased from the USPS for both domestic and international mail classifications.

An organization may save money on large mailings by meeting the requirements for items in the automation category.

This USPS mail classification is an economical choice for letters, large envelopes, postcards, and small packages.

A routing slip

All envelopes of incoming correspondence should be retained.

Copier maintenance costs can be decreased by

It is ethical to make copies of documents for an outside professional group with approval from the organization.

This is the most secure service the USPS offers. It provides a mailing receipt and proof of the date and time of the delivery.

Copy control devices

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Job Search and Advancement

Filters

Exam 16: Workplace Mail and Copying

Nonmachinable items include items that have clasps, buttons, strings, or an incorrect address.

In which order should mail be sorted?

In the categories for presenting mail, routine correspondence includes magazines, journals, newspapers, and advertisements.

In a mail merge, the standard text of the letter or document is stored in the data file.

This special USPS service allows you to verify the date, time, location of delivery, and name of the person accepting the item.

A machine that can scan, fax, and print is called a multifunction machine.

This copier feature allows the user to block out areas of sensitive or confidential information.

This USPS mail classification is the fastest delivery service available.

Finishing features on a copier include automatic staplers, three-hole punchers, and saddle-stitch binders.

The maximum weight for this USPS mail classification is 13 ounces.

Special services can be purchased from the USPS for both domestic and international mail classifications.

An organization may save money on large mailings by meeting the requirements for items in the automation category.

This USPS mail classification is an economical choice for letters, large envelopes, postcards, and small packages.

A routing slip

All envelopes of incoming correspondence should be retained.

Copier maintenance costs can be decreased by

It is ethical to make copies of documents for an outside professional group with approval from the organization.

This is the most secure service the USPS offers. It provides a mailing receipt and proof of the date and time of the delivery.

Copy control devices

The Workplace - Constantly Changing

Your Professional Image

Workplace Teams

Self-Management

Ethical Theories and Behaviors

Leadership

Customer Service

Written Communication

Verbal Communication and Presentations

Global Communication - Technology and Etiquette

Records Management

Managing Electronic Records

Personal Finance and Investment Strategies

Event Planning

Travel Arrangements

Job Search and Advancement

Filters