Exam 10: Global Communication - Technology and Etiquette

_____ is a program that attaches itself to files or software so it can spread to other files or programs.

Which is the best choice for a business to provide just-in-time training for employees?

Richard received a work-related call while he was standing in line at the post office. The information was important and related to a sensitive topic, so he handled the call while in line. Richard made the right choice.

A 48-hour turnaround on answering e-mail is acceptable.

_____ is a malicious, self-replicating program that does not need human interaction to spread.

_____ typically scans incoming e-mail for hidden threats and alerts users when an attempt to infect the computer is detected.

Yearly credit checks are not necessary since you will know if someone steals your personal information.

Correct capitalization and spelling are not necessary for instant messaging (IM) in the workplace since IM is casual in nature.

Some social networks also have professional uses.

You should put your cell phone on silent or vibrate before going into a meeting.

_____ is software that can be installed on your computer without your knowledge and that tracks the websites you view.

When creating a password, you should use words from the dictionary if possible.

Communication skills are not as important for the virtual office professional because of the lack of face-to-face contact.

Text messaging is for personal use, not professional or business use.

Mobile devices offer portability and productivity options for the administrative professional.

For the administrative professional, one of the primary uses of cloud computing is

_____ is malicious software designed to look like something interesting or useful.

An iPad2 is an example of a

To protect your computer from spyware, make sure you have