Question 1

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

Accepted Answer

A) True 
 B)False

Question 2

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

A) True 
 B)False

Question 3

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Accepted Answer

A)  Competitors 
B)  Customers 
C)  Learning and growth 
D)  Financial 
E)  Internal business processes 
A)  Competitors 
B)  Customers 
C)  Learning and growth 
D)  Financial 
E)  Internal business processes

Question 5

Tracking measures such as customer service and employee involvement are examples of identifying and defining nonfinancial measurements.

Accepted Answer

A) True 
 B)False

Question 6

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Accepted Answer

The answer of The ____________________ estimates receipts and expenditures of...

Question 7

Pauline is an area manager at Ironman Gym.She anticipates her area's needs and formulates a proposed budget every quarter.She then sends this proposal to her manager.This is an example of

Accepted Answer

A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these. 
A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these.

Question 8

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

Accepted Answer

A) True 
 B)False

Question 9

____________________ refers to the number of steps taken to complete a company process.

Accepted Answer

The answer of ____________________ refers to the number of steps...

Question 10

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called ____________________ budgeting.

Accepted Answer

The answer of A budgeting process in which lower-level managers...

Question 11

The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Accepted Answer

A) True 
 B)False

Question 12

The goal of ____ is to get every employee thinking and acting like a business owner.

Accepted Answer

A)  management-by-walking around 
B)  closed-book management 
C)  MBO 
D)  open-book management 
E)  just-in-time inventory systems 
A)  management-by-walking around 
B)  closed-book management 
C)  MBO 
D)  open-book management 
E)  just-in-time inventory systems

Question 13

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Accepted Answer

A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  External business processes 
E)  Internal business processes 
A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  External business processes 
E)  Internal business processes

Question 14

The implementation of total quality management involves the use of many techniques such as quality circles,benchmarking,Six Sigma principles,reduced cycle time,and continuous improvement.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following includes anticipated and actual expenses for a responsibility center?

Accepted Answer

A)  revenue budget 
B)  cash budget 
C)  capital budget 
D)  expense budget 
E)  operating budget 
A)  revenue budget 
B)  cash budget 
C)  capital budget 
D)  expense budget 
E)  operating budget

Question 16

Which of these is based on a set of international standards for quality?

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 17

The ____ plans future investments in major assets to be depreciated over several years.

Accepted Answer

A)  capital budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  profit budget 
A)  capital budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  profit budget

Question 18

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

Accepted Answer

A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these 
A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these

Question 19

Six Sigma is most beneficial when employees have challenging jobs.

Accepted Answer

A) True 
 B)False

Question 20

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Accepted Answer

A)  feedforward control group. 
B)  work team. 
C)  quality circle. 
D)  committee. 
E)  problem team. 
A)  feedforward control group. 
B)  work team. 
C)  quality circle. 
D)  committee. 
E)  problem team.

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

An expense budget lists forecasted and actual revenues of the organization.

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Tracking measures such as customer service and employee involvement are examples of identifying and defining nonfinancial measurements.

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Pauline is an area manager at Ironman Gym.She anticipates her area's needs and formulates a proposed budget every quarter.She then sends this proposal to her manager.This is an example of

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

____________________ refers to the number of steps taken to complete a company process.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called ____________________ budgeting.

The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

The goal of ____ is to get every employee thinking and acting like a business owner.

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

The implementation of total quality management involves the use of many techniques such as quality circles,benchmarking,Six Sigma principles,reduced cycle time,and continuous improvement.

Which of the following includes anticipated and actual expenses for a responsibility center?

Which of these is based on a set of international standards for quality?

The ____ plans future investments in major assets to be depreciated over several years.

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

Six Sigma is most beneficial when employees have challenging jobs.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

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Exam 15: Managing Quality and Performance

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

An expense budget lists forecasted and actual revenues of the organization.

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Tracking measures such as customer service and employee involvement are examples of identifying and defining nonfinancial measurements.

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Pauline is an area manager at Ironman Gym.She anticipates her area's needs and formulates a proposed budget every quarter.She then sends this proposal to her manager.This is an example of

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

____________________ refers to the number of steps taken to complete a company process.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called ____________________ budgeting.

The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

The goal of ____ is to get every employee thinking and acting like a business owner.

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

The implementation of total quality management involves the use of many techniques such as quality circles,benchmarking,Six Sigma principles,reduced cycle time,and continuous improvement.

Which of the following includes anticipated and actual expenses for a responsibility center?

Which of these is based on a set of international standards for quality?

The ____ plans future investments in major assets to be depreciated over several years.

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

Six Sigma is most beneficial when employees have challenging jobs.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters