Question 1

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Accepted Answer

A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  Internal business processes 
E)  External business processes 
A)  Customers 
B)  Learning and growth 
C)  Financials 
D)  Internal business processes 
E)  External business processes

Question 2

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

Accepted Answer

A)  strategic budgeting. 
B)  operational budgeting. 
C)  top-down budgeting. 
D)  management by objectives. 
E)  bottom-up budgeting. 
A)  strategic budgeting. 
B)  operational budgeting. 
C)  top-down budgeting. 
D)  management by objectives. 
E)  bottom-up budgeting.

Question 3

The continuous process of measuring products,services,and practices against major competitors or industry leaders is called ____________________.

Accepted Answer

The answer of The continuous process of measuring products,services,and practices...

Question 4

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals refers to decentralized control.

Accepted Answer

A) True 
 B)False

Question 5

In a traditional ____________________ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

Accepted Answer

The answer of In a traditional ____________________ approach,budgeted amounts for...

Question 6

____ is(are)most beneficial when employees have challenging jobs.

Accepted Answer

A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement 
A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement

Question 7

Discuss the positive and negative factors that can influence the success of a TQM program.

Accepted Answer

Refer to Exhibit 15.

Question 8

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet shows the firm's financi

Question 9

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Accepted Answer

A) True 
 B)False

Question 10

Charlie,a manager at a textile company,is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Accepted Answer

A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management 
A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management

Question 11

A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.

Accepted Answer

The answer of A budgeting process in which middle and...

Question 12

At RWI Distilleries,rules and procedures are used only when necessary. Instead,shared goals and values guide employee behavior. RWI uses what type of organizational control?

Accepted Answer

A)  Centralized control 
B)  Hierarchical control 
C)  Decentralized control 
D)  Top-down control 
E)  Balanced control 
A)  Centralized control 
B)  Hierarchical control 
C)  Decentralized control 
D)  Top-down control 
E)  Balanced control

Question 13

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going. This is an example of which control philosophy?

Accepted Answer

A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management 
A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management

Question 14

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Accepted Answer

A) True 
 B)False

Question 15

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

Accepted Answer

A) True 
 B)False

Question 16

Zachary,a manager at ExecuComp,receives quarterly reports,which track his department's production statistics.However,these reports lack key information regarding reject rates.Which of the following components of the control model need improvement?

Accepted Answer

A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these 
A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these

Question 17

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Madison is working on a(n)

Accepted Answer

A)  cash budget. 
B)  capital budget. 
C)  revenue budget. 
D)  operating budget. 
E)  expense budget. 
A)  cash budget. 
B)  capital budget. 
C)  revenue budget. 
D)  operating budget. 
E)  expense budget.

Question 18

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to the success of TQM.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the process of measuring your organizational process against the best in the industry?

Accepted Answer

A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement 
A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement

Question 20

In most companies,managers rely exclusively on qualitative measures to measure actual performance.

Accepted Answer

A) True 
 B)False

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

The continuous process of measuring products,services,and practices against major competitors or industry leaders is called ____________________.

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals refers to decentralized control.

In a traditional ____________________ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

____ is(are)most beneficial when employees have challenging jobs.

Discuss the positive and negative factors that can influence the success of a TQM program.

Describe the difference between a balance sheet and an income statement.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Charlie,a manager at a textile company,is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.

At RWI Distilleries,rules and procedures are used only when necessary. Instead,shared goals and values guide employee behavior. RWI uses what type of organizational control?

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going. This is an example of which control philosophy?

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

Zachary,a manager at ExecuComp,receives quarterly reports,which track his department's production statistics.However,these reports lack key information regarding reject rates.Which of the following components of the control model need improvement?

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Madison is working on a(n)

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to the success of TQM.

Which of the following is the process of measuring your organizational process against the best in the industry?

In most companies,managers rely exclusively on qualitative measures to measure actual performance.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters

Exam 15: Managing Quality and Performance

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

The continuous process of measuring products,services,and practices against major competitors or industry leaders is called ____________________.

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals refers to decentralized control.

In a traditional ____________________ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

____ is(are)most beneficial when employees have challenging jobs.

Discuss the positive and negative factors that can influence the success of a TQM program.

Describe the difference between a balance sheet and an income statement.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Charlie,a manager at a textile company,is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called ____________________ budgeting.

At RWI Distilleries,rules and procedures are used only when necessary. Instead,shared goals and values guide employee behavior. RWI uses what type of organizational control?

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going. This is an example of which control philosophy?

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

Zachary,a manager at ExecuComp,receives quarterly reports,which track his department's production statistics.However,these reports lack key information regarding reject rates.Which of the following components of the control model need improvement?

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Madison is working on a(n)

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to the success of TQM.

Which of the following is the process of measuring your organizational process against the best in the industry?

In most companies,managers rely exclusively on qualitative measures to measure actual performance.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters