Exam 15: Managing Quality and Performance

The certification based on a set of international standards for quality management,setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

An advantage of the bottom-up budgeting process is

The goal of open-book management is to get every employee thinking and acting like a business owner.

An expense budget lists forecasted and actual revenues of the organization.

Which of the following is the systematic process through which managers regulate organizational activities?

A quality circle is a group of ____ volunteer employees.

Which quality control technique uses a five-step methodology to define,measure,analyze,improve,and control processes,otherwise referred to as DMAIC?

Liabilities are the firm's debts,both current and long-term.

Quality circles are based on the assumption(s)that

What is the key to successful benchmarking?

Ophelia,the new CEO at Odyssey Inc.,plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as:

Sharing financial information and results with all employees in the organization is called ____________________ management.

The basic philosophy of control at Nutrients-For-You,Inc.is based on the policies found in the employee handbook,as well as a strict hierarchy of authority.This philosophy is consistent with

At LBK Industries,responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses what type of organizational control?

List the four steps in the feedback control model.

A(n)____________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

Compare hierarchical control with decentralized control.

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

All well-designed control systems involve the use of ____ to determine whether performance meets established standards.

Bottom-up budgeting is a process in which lower level managers anticipate their departments' resource needs and pass them up to top management for approval.