Question 1

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

Accepted Answer

A)  Human 
B)  Resource allocation 
C)  Conceptual 
D)  Negotiation 
E)  Technical 
A)  Human 
B)  Resource allocation 
C)  Conceptual 
D)  Negotiation 
E)  Technical

Question 2

Controlling defines where the organization wants to be in the future and how to get there.

Accepted Answer

A) True 
 B)False

Question 3

__________ managers are responsible for the manufacturing and marketing departments that make or sell the product or service.

Accepted Answer

A)  Top 
B)  Line 
C)  First-line 
D)  Staff 
E)  Project 
A)  Top 
B)  Line 
C)  First-line 
D)  Staff 
E)  Project

Question 4

Human skills are the manager's ability to work with and through other people and to work effectively as a group member.

Accepted Answer

A) True 
 B)False

Question 5

A social entity that is goal directed and deliberately structured is referred to as a(n)

Accepted Answer

A)  organization. 
B)  management. 
C)  employee. 
D)  student. 
E)  task. 
A)  organization. 
B)  management. 
C)  employee. 
D)  student. 
E)  task.

Question 6

Using influence to motivate employees describes the management function of leading.

Accepted Answer

A) True 
 B)False

Question 7

Efficiency can be calculated as the amount of resources used to produce a product or service.

Accepted Answer

A) True 
 B)False

Question 8

CASE
Scenario - Stephen Hedricks
The promotion to first line manager took place just six weeks ago for Stephen Hedricks. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Stephen's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Stephen concludes that he is very happy about his new job.
-Stephen was participating in the decisional role of

Accepted Answer

A)  entrepreneur. 
B)  disturbance handler. 
C)  disseminator. 
D)  resource allocator. 
E)  monitor. 
A)  entrepreneur. 
B)  disturbance handler. 
C)  disseminator. 
D)  resource allocator. 
E)  monitor.

Question 9

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Accepted Answer

A) True 
 B)False

Question 10

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Accepted Answer

A) True 
 B)False

Question 11

Because of changes in technology, globalization, and diversity, organizations are learning to value stability and efficiency over change and speed.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following best describes Stacey's position as a functional manager?

Accepted Answer

A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for a self-contained division and all the departments within it. 
D)  She supervises employees with similar training and skills. 
E)  None of these. 
A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for a self-contained division and all the departments within it. 
D)  She supervises employees with similar training and skills. 
E)  None of these.

Question 13

Organizations often lose good employees because front-line managers fail to __________.

Accepted Answer

A)  give direction 
B)  offer challenge 
C)  show respect 
D)  show recognition 
E)  listen to new ideas 
A)  give direction 
B)  offer challenge 
C)  show respect 
D)  show recognition 
E)  listen to new ideas

Question 14

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

Accepted Answer

A)  informational 
B)  interpersonal 
C)  decisional 
D)  intrapersonal 
E)  all of these are managerial roles defined by Mintzberg 
A)  informational 
B)  interpersonal 
C)  decisional 
D)  intrapersonal 
E)  all of these are managerial roles defined by Mintzberg

Question 15

____________________ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Accepted Answer

The answer of ____________________ is the management function concerned with...

Question 16

Which of the following is not a force affecting organizations and management?

Accepted Answer

A)  digital networking 
B)  insourcing 
C)  diversity 
D)  technology 
E)  joint ventures 
A)  digital networking 
B)  insourcing 
C)  diversity 
D)  technology 
E)  joint ventures

Question 17

__________ are most important at lower organizational levels.

Accepted Answer

A)  Planning skills 
B)  Human skills 
C)  Conceptual skills 
D)  Technical skills 
E)  None of these 
A)  Planning skills 
B)  Human skills 
C)  Conceptual skills 
D)  Technical skills 
E)  None of these

Question 18

The most striking change affecting organizations and management is technology.

Accepted Answer

A) True 
 B)False

Question 19

Identify and explain the change that has affected organizations and management the most.

Accepted Answer

Technology has affected organizations an

Question 20

According to Unlocking Innovative Solutions Through Technology in Chapter 1, the U.S. government is on the cutting edge of providing information via

Accepted Answer

A)  mailouts 
B)  television 
C)  the Internet 
D)  radio 
E)  billboards 
A)  mailouts 
B)  television 
C)  the Internet 
D)  radio 
E)  billboards

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

Controlling defines where the organization wants to be in the future and how to get there.

__________ managers are responsible for the manufacturing and marketing departments that make or sell the product or service.

Human skills are the manager's ability to work with and through other people and to work effectively as a group member.

A social entity that is goal directed and deliberately structured is referred to as a(n)

Using influence to motivate employees describes the management function of leading.

Efficiency can be calculated as the amount of resources used to produce a product or service.

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Because of changes in technology, globalization, and diversity, organizations are learning to value stability and efficiency over change and speed.

Which of the following best describes Stacey's position as a functional manager?

Organizations often lose good employees because front-line managers fail to __________.

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

____________________ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Which of the following is not a force affecting organizations and management?

__________ are most important at lower organizational levels.

The most striking change affecting organizations and management is technology.

Identify and explain the change that has affected organizations and management the most.

According to Unlocking Innovative Solutions Through Technology in Chapter 1, the U.S. government is on the cutting edge of providing information via

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 1: Managing in Turbulent Times

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

Controlling defines where the organization wants to be in the future and how to get there.

__________ managers are responsible for the manufacturing and marketing departments that make or sell the product or service.

Human skills are the manager's ability to work with and through other people and to work effectively as a group member.

A social entity that is goal directed and deliberately structured is referred to as a(n)

Using influence to motivate employees describes the management function of leading.

Efficiency can be calculated as the amount of resources used to produce a product or service.

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Because of changes in technology, globalization, and diversity, organizations are learning to value stability and efficiency over change and speed.

Which of the following best describes Stacey's position as a functional manager?

Organizations often lose good employees because front-line managers fail to __________.

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

____________________ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Which of the following is not a force affecting organizations and management?

__________ are most important at lower organizational levels.

The most striking change affecting organizations and management is technology.

Identify and explain the change that has affected organizations and management the most.

According to Unlocking Innovative Solutions Through Technology in Chapter 1, the U.S. government is on the cutting edge of providing information via

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters