Exam 1: Managing in Turbulent Times

Tara Kelso is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)

__________ skills include specialized knowledge and analytical ability.

Basket Makers uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

Though the degree of each skill necessary at different levels of an organization may vary, to perform effectively, all managers must possess conceptual, human, and technical skills.

Define management and describe two important ideas expressed in the definition.

The new workplace is organized around networks rather than rigid hierarchies, and work is often virtual.

__________ is an informational role, according to Mintzberg.

In the new workplace, work is __________, in contrast to the old workplace where work was _________.

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

In the new world of work, managers need a new approach that relies less on command and control and more on communication and coordination.

The degree to which an organization achieves a stated goal refers to

____________________ is concerned with defining goals for future organizational performance.

Conceptual skills are especially important for ____________________ managers.

The nature of management is to cope with _________ and far-reaching challenges.

Early twentieth-century management scholar Mary Parker Follett defined management as "the art of getting things done through people."

Cindy Carroll is the director of human resources at Pet Grooming, Inc. She can be best described as a

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of

____________________ skill is the manager's ability to work with and through other people and to work effectively as a group member.

Noted management theorist Peter Drucker stated that the job of managers is to give direction to their organizations, provide leadership, and decide how to use organizational resources to accomplish goals.

Rather than a single-minded focus on profits, today's managers recognize the critical importance of