Question 1

The manager performs ceremonial and symbolic duties in the figurehead role.

Accepted Answer

A) True 
 B)False

Question 2

The biggest mistake that many manager's make is the failure to __________.

Accepted Answer

A)  develop a culture of competition 
B)  adapt to the changes in the external world 
C)  display compassion to employees 
D)  create employee recognition programs 
E)  focus on productivity 
A)  develop a culture of competition 
B)  adapt to the changes in the external world 
C)  display compassion to employees 
D)  create employee recognition programs 
E)  focus on productivity

Question 3

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Accepted Answer

A) True 
 B)False

Question 4

Describe the three categories of managerial roles and explain how do they differ.

Accepted Answer

The three categories of managerial roles

Question 5

Critical management missteps include:

Accepted Answer

A)  poor communication skills 
B)  suppressing dissenting views 
C)  inability to build a team 
D)  treating people as instruments 
E)  all of these 
A)  poor communication skills 
B)  suppressing dissenting views 
C)  inability to build a team 
D)  treating people as instruments 
E)  all of these

Question 6

Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.

Accepted Answer

A) True 
 B)False

Question 7

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Accepted Answer

A) True 
 B)False

Question 8

In many contemporary top organizations, leadership is often found __________.

Accepted Answer

A)  dispersed throughout the organization 
B)  at the top 
C)  building from the bottom up 
D)  through a creative enterprise 
E)  in a centralized group of creative people 
A)  dispersed throughout the organization 
B)  at the top 
C)  building from the bottom up 
D)  through a creative enterprise 
E)  in a centralized group of creative people

Question 9

A learning organization includes:

Accepted Answer

A)  experimentation 
B)  high risk taking 
C)  current technology 
D)  nontraditional thinking 
E)  all of these 
A)  experimentation 
B)  high risk taking 
C)  current technology 
D)  nontraditional thinking 
E)  all of these

Question 10

____________________ is the management function concerned with assigning tasks, grouping tasks into departments, and allocating resources to departments.

Accepted Answer

The answer of ____________________ is the management function concerned with...

Question 11

The benefits of using interim managers include:

Accepted Answer

A)  an organization's use of specialist skills 
B)  no long-term commitment for the organization 
C)  the manager has some flexibility 
D)  the manager faces new and interesting challenges 
E)  all of these 
A)  an organization's use of specialist skills 
B)  no long-term commitment for the organization 
C)  the manager has some flexibility 
D)  the manager faces new and interesting challenges 
E)  all of these

Question 12

In the ____________________ role, managers seek and receive information, scan periodicals and reports, and maintain personal contacts.

Accepted Answer

The answer of In the ____________________ role, managers seek and...

Question 13

For a widget manufacturing company, worker-hours per widget is a measure of

Accepted Answer

A)  organizational effectiveness. 
B)  organizational performance. 
C)  organizational efficiency. 
D)  organizational structure. 
E)  none of these. 
A)  organizational effectiveness. 
B)  organizational performance. 
C)  organizational efficiency. 
D)  organizational structure. 
E)  none of these.

Question 14

______________________________ are responsible for departments that perform a single functional task and have employees with similar training and skills.

Accepted Answer

The answer of ______________________________ are responsible for departments that perform...

Question 15

Efficiency refers to the degree to which the organization achieves a stated objective.

Accepted Answer

A) True 
 B)False

Question 16

Sadie Dodrill is a general manager. Which of the following best describes her position?

Accepted Answer

A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for one specific department (e.g., marketing). 
D)  She supervises employees with similar training and skills. 
E)  None of these 
A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for one specific department (e.g., marketing). 
D)  She supervises employees with similar training and skills. 
E)  None of these

Question 17

In the disseminator role, a manager forwards information to other organization members.

Accepted Answer

A) True 
 B)False

Question 18

The manager is a specialist and a "doer."

Accepted Answer

A) True 
 B)False

Question 19

Technical skills are utilized in the understanding and proficiency of general tasks.

Accepted Answer

A) True 
 B)False

Question 20

__________ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

Accepted Answer

A)  Top 
B)  Middle 
C)  First-line 
D)  Bottom 
E)  Functional 
A)  Top 
B)  Middle 
C)  First-line 
D)  Bottom 
E)  Functional

Exam 1: Managing in Turbulent Times

The manager performs ceremonial and symbolic duties in the figurehead role.

The biggest mistake that many manager's make is the failure to __________.

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Describe the three categories of managerial roles and explain how do they differ.

Critical management missteps include:

Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.

Manager least enjoy activities such as controlling subordinates and managing time pressures.

In many contemporary top organizations, leadership is often found __________.

A learning organization includes:

____________________ is the management function concerned with assigning tasks, grouping tasks into departments, and allocating resources to departments.

The benefits of using interim managers include:

In the ____________________ role, managers seek and receive information, scan periodicals and reports, and maintain personal contacts.

For a widget manufacturing company, worker-hours per widget is a measure of

______________________________ are responsible for departments that perform a single functional task and have employees with similar training and skills.

Efficiency refers to the degree to which the organization achieves a stated objective.

Sadie Dodrill is a general manager. Which of the following best describes her position?

In the disseminator role, a manager forwards information to other organization members.

The manager is a specialist and a "doer."

Technical skills are utilized in the understanding and proficiency of general tasks.

__________ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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