Exam 19: Managerial and Quality Control

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A balanced scorecard contains four major perspectives: customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

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A process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval is called bottom-up budgeting.

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A budgeting process in which lower-level manager's budget their departments' resource needs and pass them up to top management for approval is called ____________________ budgeting.

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Net income divided by sales is the correct formula for calculating

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Xavier likes to roam through his department to make sure everyone is staying on task. This is an example of a

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ABC is a control system that identifies the various activities needed to provide a product and allocates costs accordingly.

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Jena is a production manager at Scooby Snacks. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n)

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The three types of control are

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The _________________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

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__________ is the key to successful benchmarking.

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Arbor Tree Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Arbor Tree still has control problems, however, because its managers refuse to act on the information they receive. Arbor Tree's control process has flaws in which of the following areas?

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Decentralized control represents the absence of control because visible rules, supervision, and procedures are absent.

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Open-book management ties employee rewards to the company's overall success.

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____________________ control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

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Economic value added system identifies various activities needed to provide a product and determines the cost of each of those activities.

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The age-old practice of allowing the artisan to sign his name to the finished product is called benchmarking.

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It is __________ to assume that decentralized control is __________.

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