Question 1

______________________________ focuses on the organization's outputs.

Accepted Answer

The answer of ______________________________ focuses on the organization's outputs....

Question 2

Which of the following is a contingency factor that can influence the success of a TQM program in a negative way:

Accepted Answer

A)  continuous improvement is a way of life 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  union leaders are left out of QC discussions 
A)  continuous improvement is a way of life 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  union leaders are left out of QC discussions

Question 3

Michelle recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Michelle do to exercise effective control?

Accepted Answer

A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these 
A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these

Question 4

The ______________________________ provides three types of information: assets, liabilities, and owners' equity.

Accepted Answer

The answer of The ______________________________ provides three types of information:...

Question 5

Remote Control Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

Accepted Answer

A)  a concurrent control. 
B)  a feedback control. 
C)  a feedforward control. 
D)  preliminary control. 
E)  preventive control. 
A)  a concurrent control. 
B)  a feedback control. 
C)  a feedforward control. 
D)  preliminary control. 
E)  preventive control.

Question 6

CASE
Scenario - Martina Gomez
The yearly auditing review of Aztec Industries is scheduled for next month. Martina Gomez is preparing for that audit and is also preparing her budget for the coming year.
-Martina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?

Accepted Answer

A)  Profit margin on sales 
B)  Current ratio 
C)  Conversion ratio 
D)  Return on assets 
E)  None of these. 
A)  Profit margin on sales 
B)  Current ratio 
C)  Conversion ratio 
D)  Return on assets 
E)  None of these.

Question 7

__________ is a ratio that measures the firm's internal performance with respect to key activities defined by management.

Accepted Answer

A)  A liquidity ratio 
B)  An activity ratio 
C)  Return on total assets 
D)  A current ratio 
E)  Profit margin on sales 
A)  A liquidity ratio 
B)  An activity ratio 
C)  Return on total assets 
D)  A current ratio 
E)  Profit margin on sales

Question 8

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called ____________________.

Accepted Answer

The answer of The continuous process of measuring products, services,...

Question 9

The percentage representing what a company earned from its assets is called ______________________________.

Accepted Answer

return on

Question 10

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Accepted Answer

A) True 
 B)False

Question 11

Concurrent control focuses on the organization's outputs.

Accepted Answer

A) True 
 B)False

Question 12

When Flowers Unlimited uses hand-held computers to monitor daily sales activity, it is an example of a

Accepted Answer

A)  feedback control. 
B)  feedforward control. 
C)  concurrent control. 
D)  technological control. 
E)  hand-held control. 
A)  feedback control. 
B)  feedforward control. 
C)  concurrent control. 
D)  technological control. 
E)  hand-held control.

Question 13

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its

Accepted Answer

A)  activity ratio. 
B)  profitability ratio. 
C)  income statement. 
D)  liquidity ratio. 
E)  balance sheet. 
A)  activity ratio. 
B)  profitability ratio. 
C)  income statement. 
D)  liquidity ratio. 
E)  balance sheet.

Question 14

Inventory turnover is an activity ratio and measures how many times the inventory is turned over to meet the total sales figure.

Accepted Answer

A) True 
 B)False

Question 15

Compare bureaucratic control with decentralized control.

Accepted Answer

Bureaucratic control uses rules, policie

Question 16

__________ control monitors ongoing employee activities.

Accepted Answer

A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Strategic 
E)  All of these 
A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Strategic 
E)  All of these

Question 17

Which of the following elements is not typically associated with bureaucratic control?

Accepted Answer

A)  Management control systems 
B)  Hierarchy of authority 
C)  Technology 
D)  Peer group 
E)  The quality control department 
A)  Management control systems 
B)  Hierarchy of authority 
C)  Technology 
D)  Peer group 
E)  The quality control department

Question 18

Feedback control focuses on the quantity of an end product or service.

Accepted Answer

A) True 
 B)False

Question 19

Feedforward control is sometimes called preliminary or preventive quality control.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following elements is usually associated with bureaucratic control?

Accepted Answer

A)  Technology 
B)  Peer groups 
C)  Corporate culture 
D)  Self-control 
E)  All of these 
A)  Technology 
B)  Peer groups 
C)  Corporate culture 
D)  Self-control 
E)  All of these

______________________________ focuses on the organization's outputs.

Which of the following is a contingency factor that can influence the success of a TQM program in a negative way:

Michelle recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Michelle do to exercise effective control?

The ______________________________ provides three types of information: assets, liabilities, and owners' equity.

Remote Control Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

__________ is a ratio that measures the firm's internal performance with respect to key activities defined by management.

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called ____________________.

The percentage representing what a company earned from its assets is called ______________________________.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Concurrent control focuses on the organization's outputs.

When Flowers Unlimited uses hand-held computers to monitor daily sales activity, it is an example of a

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its

Inventory turnover is an activity ratio and measures how many times the inventory is turned over to meet the total sales figure.

Compare bureaucratic control with decentralized control.

__________ control monitors ongoing employee activities.

Which of the following elements is not typically associated with bureaucratic control?

Feedback control focuses on the quantity of an end product or service.

Feedforward control is sometimes called preliminary or preventive quality control.

Which of the following elements is usually associated with bureaucratic control?

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 19: Managerial and Quality Control

______________________________ focuses on the organization's outputs.

Which of the following is a contingency factor that can influence the success of a TQM program in a negative way:

Michelle recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Michelle do to exercise effective control?

The ______________________________ provides three types of information: assets, liabilities, and owners' equity.

Remote Control Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

__________ is a ratio that measures the firm's internal performance with respect to key activities defined by management.

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called ____________________.

The percentage representing what a company earned from its assets is called ______________________________.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Concurrent control focuses on the organization's outputs.

When Flowers Unlimited uses hand-held computers to monitor daily sales activity, it is an example of a

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its

Inventory turnover is an activity ratio and measures how many times the inventory is turned over to meet the total sales figure.

Compare bureaucratic control with decentralized control.

__________ control monitors ongoing employee activities.

Which of the following elements is not typically associated with bureaucratic control?

Feedback control focuses on the quantity of an end product or service.

Feedforward control is sometimes called preliminary or preventive quality control.

Which of the following elements is usually associated with bureaucratic control?

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

Filters