Exam 19: Managerial and Quality Control

Marie is a manager at Chris's Candies. On a regular basis Marie and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

(Multiple Choice)

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Question 21

Total quality management

(Multiple Choice)

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Question 22

In most organizations, managers must rely on quantitative measures and __________ in order to exert effective control.

(Multiple Choice)

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Question 23

Direct supervision is most effective for which type of control?

(Multiple Choice)

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Question 24

Technology and quality control departments are typically associated with bureaucratic control.

(True/False)

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Question 25

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

(True/False)

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Question 26

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _________________________.

(Short Answer)

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Question 27

A(n) ______________________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

(Short Answer)

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Question 28

Bureaucratic control is most consistent with

(Multiple Choice)

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Question 29

A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

(Short Answer)

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Question 30

______________________________ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

(Short Answer)

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Question 31

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

(True/False)

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Question 32

A quality team is a group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities.

(True/False)

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Question 33

All of the following are types of control EXCEPT

(Multiple Choice)

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Question 34

List the four steps in the feedback control model.

(Essay)

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Question 35

In a TQM program, what is benchmarking?

(Essay)

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Question 36

The basic philosophy of control at Calendar Days, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with

(Multiple Choice)

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Question 37

The control "system" at Quality Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of

(Multiple Choice)

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Question 38

Contingency factors that can influence the success of a TQM program in a negativeway include all of the following EXCEPT:

(Multiple Choice)

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Question 39

When deviates from a(n) , managers must interpret the deviation.

(Short Answer)

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Question 40

Showing 21 - 40 of 157

Exam 19: Managerial and Quality Control

Marie is a manager at Chris's Candies. On a regular basis Marie and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

Total quality management

In most organizations, managers must rely on quantitative measures and __________ in order to exert effective control.

Direct supervision is most effective for which type of control?

Technology and quality control departments are typically associated with bureaucratic control.

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _________________________.

A(n) ______________________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

Bureaucratic control is most consistent with

A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

______________________________ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

A quality team is a group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities.

All of the following are types of control EXCEPT

List the four steps in the feedback control model.

In a TQM program, what is benchmarking?

The basic philosophy of control at Calendar Days, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with

The control "system" at Quality Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of

Contingency factors that can influence the success of a TQM program in a negativeway include all of the following EXCEPT:

When ____________________ deviates from a(n) ____________________, managers must interpret the deviation.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

Filters

When deviates from a(n) , managers must interpret the deviation.