Exam 19: Managerial and Quality Control

CASE Scenario - Martina Gomez The yearly auditing review of Aztec Industries is scheduled for next month. Martina Gomez is preparing for that audit and is also preparing her budget for the coming year. -Which of these budgets will provide Martina information about planned investments in major assets like buildings and heavy machinery?

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Identify and briefly describe the four steps of the feedback control model.

List the four major perspectives of a balanced scorecard.

A(n) _________________________ includes anticipated and actual expenses for each responsibility center and for the total organization.

__________ is the process of measuring your organizational process against the best in the industry.

It seems that once a year the managers of Barbie and Ken's Corporation attempt a major organization intervention, such as management-by-objectives. They never seem to be satisfied with the performance of Barbie and Ken's and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Barbie and Ken's management may well be violating the principle of

A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the ___________________________________.

A budget that plans and reports investments in major assets to be depreciated over several years is called a balance sheet budget.

An activity ratio that is the percentage returned to investors on total assets is return on total assets (ROA).

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

Decentralized control is the use of cultural values, traditions, shared beliefs and trust to increase compliance with goals.

The ability of the organization to meet its current debt obligations is indicated by a(n) __________ ratio.

The __________ plans future investments in major assets to be depreciated over several years.

Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.

Melissa has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Melissa is working on a(n)

Organizational control is the systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance.

Which of the following is an example of a feedforward control?

Marilyn belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of

The fundamental unit of analysis for a budget control system is called a responsibility center.