Question 1

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Accepted Answer

The answer of ____________________ refers to the system of governing...

Question 2

Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?

Accepted Answer

A)  Set new absenteeism standards 
B)  Develop new measures of absenteeism 
C)  Terminate three employees for excessive absenteeism 
D)  All of these would be good examples of taking corrective action. 
E)  None of these 
A)  Set new absenteeism standards 
B)  Develop new measures of absenteeism 
C)  Terminate three employees for excessive absenteeism 
D)  All of these would be good examples of taking corrective action. 
E)  None of these

Question 3

Liabilities are the firm's debts, both current and long-term.

Accepted Answer

A) True 
 B)False

Question 4

To reduce the organization's cycle time is to reduce the number of

Accepted Answer

A)  of committees in the organization. 
B)  layers of management. 
C)  steps in an organizational process. 
D)  staff employees in the organization. 
E)  none of these. 
A)  of committees in the organization. 
B)  layers of management. 
C)  steps in an organizational process. 
D)  staff employees in the organization. 
E)  none of these.

Question 5

Joey is a department manager at IronRods.com. His sole role in the budget process is to implement the budget that is developed for him. This is an example of

Accepted Answer

A)  strategic budgeting. 
B)  operational budgeting. 
C)  top-down budgeting. 
D)  management by objectives. 
E)  bottom-up budgeting. 
A)  strategic budgeting. 
B)  operational budgeting. 
C)  top-down budgeting. 
D)  management by objectives. 
E)  bottom-up budgeting.

Question 6

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

Accepted Answer

This process is illustrated in Exhibit 1

Question 7

To do nothing if performance is adequate or to take corrective action if performance is inadequate is the final step of the feedback control model.

Accepted Answer

A) True 
 B)False

Question 8

Discuss open-book management and the balanced scorecard.

Accepted Answer

Open-book management allows employees to

Question 9

The _________________________ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Accepted Answer

The answer of The _________________________ lists planned investments in major...

Question 10

Total quality management is most consistent with

Accepted Answer

A)  bureaucratic control. 
B)  systematic control. 
C)  decentralized control. 
D)  feedforward control. 
E)  centralized control. 
A)  bureaucratic control. 
B)  systematic control. 
C)  decentralized control. 
D)  feedforward control. 
E)  centralized control.

Question 11

Reduced cycle time is one of the common techniques of TQM, and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the positive and negative factors that can influence the success of a TQM program.

Accepted Answer

Refer to Exhibit 19.

Question 13

A control system that identifies the various activities needed to produce a product and determines the cost of those activities is referred to as

Accepted Answer

A)  open-book management. 
B)  an economic value-added system. 
C)  activity-based costing. 
D)  an inappropriate control system. 
E)  none of these. 
A)  open-book management. 
B)  an economic value-added system. 
C)  activity-based costing. 
D)  an inappropriate control system. 
E)  none of these.

Question 14

__________ control focuses on human, material, and/or financial resources.

Accepted Answer

A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Organizational 
E)  All of these 
A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Organizational 
E)  All of these

Question 15

According to MANAGER'S SHOPTALK in Chapter 19, guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

Accepted Answer

A)  make sure employees understand that they have no legal right to privacy in the workplace 
B)  create a written Internet policy 
C)  describe the disciplinary process 
D)  review the policy at regular intervals 
E)  all of these are included in the guidelines 
A)  make sure employees understand that they have no legal right to privacy in the workplace 
B)  create a written Internet policy 
C)  describe the disciplinary process 
D)  review the policy at regular intervals 
E)  all of these are included in the guidelines

Question 16

In terms of time horizon, there are three options for organizational control focus. One is feedback control. Name the other two and briefly compare each of the three.

Accepted Answer

The three options are feedback control,

Question 17

Decentralized control is usually implemented in all of the following areas except

Accepted Answer

A)  self-control. 
B)  peer group. 
C)  corporate culture. 
D)  employee selection and socialization. 
E)  the quality control department. 
A)  self-control. 
B)  peer group. 
C)  corporate culture. 
D)  employee selection and socialization. 
E)  the quality control department.

Question 18

CASE
Scenario - Martina Gomez
The yearly auditing review of Aztec Industries is scheduled for next month. Martina Gomez is preparing for that audit and is also preparing her budget for the coming year.
-In planning and budgeting for the next 12 months, Martina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of

Accepted Answer

A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting 
E)  none of these. 
A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting 
E)  none of these.

Question 19

__________ is the systematic process through which managers regulate organizational activities.

Accepted Answer

A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading 
A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading

Question 20

Control that monitors ongoing employee activities to ensure they are consistent with quality standards is called ______________________________.

Accepted Answer

The answer of Control that monitors ongoing employee activities to...

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?

Liabilities are the firm's debts, both current and long-term.

To reduce the organization's cycle time is to reduce the number of

Joey is a department manager at IronRods.com. His sole role in the budget process is to implement the budget that is developed for him. This is an example of

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

To do nothing if performance is adequate or to take corrective action if performance is inadequate is the final step of the feedback control model.

Discuss open-book management and the balanced scorecard.

The _________________________ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Total quality management is most consistent with

Reduced cycle time is one of the common techniques of TQM, and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Discuss the positive and negative factors that can influence the success of a TQM program.

A control system that identifies the various activities needed to produce a product and determines the cost of those activities is referred to as

__________ control focuses on human, material, and/or financial resources.

According to MANAGER'S SHOPTALK in Chapter 19, guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

In terms of time horizon, there are three options for organizational control focus. One is feedback control. Name the other two and briefly compare each of the three.

Decentralized control is usually implemented in all of the following areas except

__________ is the systematic process through which managers regulate organizational activities.

Control that monitors ongoing employee activities to ensure they are consistent with quality standards is called ______________________________.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 19: Managerial and Quality Control

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?

Liabilities are the firm's debts, both current and long-term.

To reduce the organization's cycle time is to reduce the number of

Joey is a department manager at IronRods.com. His sole role in the budget process is to implement the budget that is developed for him. This is an example of

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

To do nothing if performance is adequate or to take corrective action if performance is inadequate is the final step of the feedback control model.

Discuss open-book management and the balanced scorecard.

The _________________________ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Total quality management is most consistent with

Reduced cycle time is one of the common techniques of TQM, and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Discuss the positive and negative factors that can influence the success of a TQM program.

A control system that identifies the various activities needed to produce a product and determines the cost of those activities is referred to as

__________ control focuses on human, material, and/or financial resources.

According to MANAGER'S SHOPTALK in Chapter 19, guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

In terms of time horizon, there are three options for organizational control focus. One is feedback control. Name the other two and briefly compare each of the three.

Decentralized control is usually implemented in all of the following areas except

__________ is the systematic process through which managers regulate organizational activities.

Control that monitors ongoing employee activities to ensure they are consistent with quality standards is called ______________________________.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

Filters