Question 1

__________ is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs.

Accepted Answer

A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity 
A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity

Question 2

__________ allows employees to see for themselves the financial condition of the company.

Accepted Answer

A)  Open-book management 
B)  An economic value-added system 
C)  Activity-based costing 
D)  An inappropriate control system 
E)  Market value-added system 
A)  Open-book management 
B)  An economic value-added system 
C)  Activity-based costing 
D)  An inappropriate control system 
E)  Market value-added system

Question 3

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 19, a Qwest call center in Idaho was turned around by the implementation of control through fear and intimidation.

Accepted Answer

A) True 
 B)False

Question 4

Juanita is an area manager at Home Theater, Inc. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

Accepted Answer

A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these. 
A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these.

Question 5

The three types of control are formally called feedforward, concurrent, and feedback.

Accepted Answer

A) True 
 B)False

Question 6

Sharing financial information and results with all employees in the organization is called ____________________ management.

Accepted Answer

The answer of Sharing financial information and results with all...

Question 7

A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n) ______________________________.

Accepted Answer

activity-b

Question 8

__________ is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations.

Accepted Answer

A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget 
A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget

Question 9

__________ is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs.

Accepted Answer

A)  Continuous improvement 
B)  Cycle time 
C)  Quality circles 
D)  Six Sigma 
E)  Benchmarking 
A)  Continuous improvement 
B)  Cycle time 
C)  Quality circles 
D)  Six Sigma 
E)  Benchmarking

Question 10

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet show's the firm's financ

Question 11

__________ control focuses on the organization's outputs.

Accepted Answer

A)  Feedback 
B)  Output 
C)  Post-action 
D)  All of these 
E)  Feedback and output only 
A)  Feedback 
B)  Output 
C)  Post-action 
D)  All of these 
E)  Feedback and output only

Question 12

Kurt's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kurt thought it would be a good idea to set new goals. This is an example of Kurt exercising control by

Accepted Answer

A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  all of these 
E)  comparing performance to standards and developing adequate measures of performance only. 
A)  comparing performance to standards. 
B)  developing adequate measures of performance. 
C)  taking corrective action. 
D)  all of these 
E)  comparing performance to standards and developing adequate measures of performance only.

Question 13

Quality circles are based on the assumption(s) that

Accepted Answer

A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these. 
A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these.

Question 14

Feedback control is sometimes called

Accepted Answer

A)  output control. 
B)  concurrent control. 
C)  preventive quality control. 
D)  preliminary control. 
E)  precaution control. 
A)  output control. 
B)  concurrent control. 
C)  preventive quality control. 
D)  preliminary control. 
E)  precaution control.

Question 15

A(n) __________ is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets.

Accepted Answer

A)  Open-book management 
B)  Economic value-added system 
C)  Activity-based costing 
D)  Inappropriate control system 
E)  None of these 
A)  Open-book management 
B)  Economic value-added system 
C)  Activity-based costing 
D)  Inappropriate control system 
E)  None of these

Question 16

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Accepted Answer

A) True 
 B)False

Question 17

Identify and briefly describe each of the common financial ratios addressed in your text.

Accepted Answer

The major categories addressed

Question 18

__________ refers to funding activities with borrowed money.

Accepted Answer

A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity 
A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity

Question 19

The systematic process through which managers regulate organizational activities is known as ______________________________.

Accepted Answer

organizati

Question 20

An organization wide commitment to infusing quality into every activity through continuous improvement is called __________________________________________________.

Accepted Answer

Trueotal q

Exam 19: Managerial and Quality Control

__________ is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs.

__________ allows employees to see for themselves the financial condition of the company.

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 19, a Qwest call center in Idaho was turned around by the implementation of control through fear and intimidation.

Juanita is an area manager at Home Theater, Inc. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

The three types of control are formally called feedforward, concurrent, and feedback.

Sharing financial information and results with all employees in the organization is called ____________________ management.

A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n) ______________________________.

__________ is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations.

__________ is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs.

Describe the difference between a balance sheet and an income statement.

__________ control focuses on the organization's outputs.

Kurt's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kurt thought it would be a good idea to set new goals. This is an example of Kurt exercising control by

Quality circles are based on the assumption(s) that

Feedback control is sometimes called

A(n) __________ is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets.

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Identify and briefly describe each of the common financial ratios addressed in your text.

__________ refers to funding activities with borrowed money.

The systematic process through which managers regulate organizational activities is known as ______________________________.

An organization wide commitment to infusing quality into every activity through continuous improvement is called __________________________________________________.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Information Technology and E-Business

Operations and Value Chain Management

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