Question 1

What is a good time and place to hold a conversation that you know will be difficult?

Accepted Answer

A)  in your office when there is plenty of time 
B)  a neutral location when there is plenty of time 
C)  anytime or place is fine 
D)  at dinner when time is short 
A)  in your office when there is plenty of time 
B)  a neutral location when there is plenty of time 
C)  anytime or place is fine 
D)  at dinner when time is short

Question 2

The opening story talks about Bill Gates and Steve Ballmer at Microsoft. Their success depended on ____.

Accepted Answer

A)  their intellect 
B)  the creativity of the upper level managers 
C)  their time management 
D)  the quality of communication among managers at the middle and upper levels 
A)  their intellect 
B)  the creativity of the upper level managers 
C)  their time management 
D)  the quality of communication among managers at the middle and upper levels

Question 3

When a negotiator is inexperienced or feels intimidated by the other side, he or she tends to over-compromise.

Accepted Answer

A) True 
 B)False

Question 4

Suppose you have some bad news you have to deliver to your friend. After you empathize with him, you should ____.

Accepted Answer

A)  listen 
B)  solve the problem 
C)  share a personal experience 
D)  all of these 
A)  listen 
B)  solve the problem 
C)  share a personal experience 
D)  all of these

Question 5

___ means being able to put yourself in other's shoes, sense their emotions, and understand their perspective.

Accepted Answer

A)  Talk 
B)  Professional intimacy 
C)  Empathize 
D)  Understand 
A)  Talk 
B)  Professional intimacy 
C)  Empathize 
D)  Understand

Question 6

Why are skills for team dialogue and difficult conversations among individuals so important for managers?

Accepted Answer

Because conflicts that have to

Question 7

Beth's performance has not been as good as it used to be lately, and her boss, Tamara, has made an appointment to discuss the situation with her. Prior to the appointment, Tamara writes down some examples, gathers some information, plans what to say, and calms herself with a few minutes of meditation. Why is Tamara doing these steps to prepare for this meeting?

Accepted Answer

A)  It will put Tamara in the right frame of mind. 
B)  It guarantees that Beth will truly hear what Tamara is saying. 
C)  It will enable Tamara to use the ILETS model. 
D)  It will prevent Beth from getting upset during the meeting. 
A)  It will put Tamara in the right frame of mind. 
B)  It guarantees that Beth will truly hear what Tamara is saying. 
C)  It will enable Tamara to use the ILETS model. 
D)  It will prevent Beth from getting upset during the meeting.

What is a good time and place to hold a conversation that you know will be difficult?

The opening story talks about Bill Gates and Steve Ballmer at Microsoft. Their success depended on ____.

When a negotiator is inexperienced or feels intimidated by the other side, he or she tends to over-compromise.

Suppose you have some bad news you have to deliver to your friend. After you empathize with him, you should ____.

___ means being able to put yourself in other's shoes, sense their emotions, and understand their perspective.

Why are skills for team dialogue and difficult conversations among individuals so important for managers?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 11: Handling Difficult Conversations, Conflict, and Negotiation

What is a good time and place to hold a conversation that you know will be difficult?

The opening story talks about Bill Gates and Steve Ballmer at Microsoft. Their success depended on ____.

When a negotiator is inexperienced or feels intimidated by the other side, he or she tends to over-compromise.

Suppose you have some bad news you have to deliver to your friend. After you empathize with him, you should ____.

___ means being able to put yourself in other's shoes, sense their emotions, and understand their perspective.

Why are skills for team dialogue and difficult conversations among individuals so important for managers?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters