Question 1

_____ is an intangible determinant of individual performance.

Accepted Answer

A)  Motivation 
B)  Management 
C)  Attribution 
D)  Personality 
E)  Contribution 
A)  Motivation 
B)  Management 
C)  Attribution 
D)  Personality 
E)  Contribution

Question 2

Elena is a sales representative. She gets paid a base salary plus a percentage of sales attained as a commission for a period of time. Her pay is an example of _____.

Accepted Answer

A)  merit pay plan 
B)  scanlon plan 
C)  gainsharing program 
D)  nonmonetary incentives 
E)  incentive pay plan 
A)  merit pay plan 
B)  scanlon plan 
C)  gainsharing program 
D)  nonmonetary incentives 
E)  incentive pay plan

Question 3

Mark, the CEO of Transwire Inc., rewards his employees every year with a year-end bonus paycheck. This is an example of a(n) _____ reinforcement schedule.

Accepted Answer

fixed-interval
The fixed-inter

Question 4

A manager expends extra effort because she has been told that she will get a $50,000 bonus if her team meets their quota. She also feels stress because she has been informed that she will be put on probation if she does not get her team to perform above last year's total. Which of the following does this scenario illustrate?

Accepted Answer

A)  Equity theory 
B)  Maslow's esteem needs 
C)  Two-factor theory 
D)  Performance-to-outcome expectancy 
E)  The Porter-Lawler extension 
A)  Equity theory 
B)  Maslow's esteem needs 
C)  Two-factor theory 
D)  Performance-to-outcome expectancy 
E)  The Porter-Lawler extension

Question 5

Monthly paychecks are examples of reinforcements provided at a _____ schedule.

Accepted Answer

A)  Random 
B)  Fixed-interval 
C)  Fixed-ratio 
D)  Variable-ratio 
E)  Variable-interval 
A)  Random 
B)  Fixed-interval 
C)  Fixed-ratio 
D)  Variable-ratio 
E)  Variable-interval

Question 6

Jessica Weller, a senior manager at DigWell Inc., differentiates the annual pay raises provided to her subordinates based on their individual contributions to the organization. The type of reward system used by Jessica is an example of _____.

Accepted Answer

A)  fixed-rate pay 
B)  profit sharing 
C)  gainsharing 
D)  scanlon plan 
E)  merit pay 
A)  fixed-rate pay 
B)  profit sharing 
C)  gainsharing 
D)  scanlon plan 
E)  merit pay

Question 7

The _____ varies the number of behaviors needed for each reinforcement.

Accepted Answer

A)  variable-ratio schedule 
B)  fixed-ratio schedule 
C)  variable-interval schedule 
D)  fixed-interval schedule 
E)  nine-eighty schedule 
A)  variable-ratio schedule 
B)  fixed-ratio schedule 
C)  variable-interval schedule 
D)  fixed-interval schedule 
E)  nine-eighty schedule

Question 8

____ is a counterproductive side affect of using punishment as a reinforcement method.

Accepted Answer

A)  Commitment 
B)  Motivation 
C)  Resentment 
D)  Participation 
E)  Empowerment 
A)  Commitment 
B)  Motivation 
C)  Resentment 
D)  Participation 
E)  Empowerment

Question 9

In _____ theory, the values associated with various outcomes of a performance are known as valence.

Accepted Answer

expectancy
Expectancy theory s

Question 10

A manager who provides reinforcement on the basis of a particular number of behaviors, rather than on the basis of time is using a(n) _____ schedule.

Accepted Answer

A)  fixed-ratio 
B)  fixed-interval 
C)  variable-interval 
D)  variable-ratio 
E)  interval-ratio 
A)  fixed-ratio 
B)  fixed-interval 
C)  variable-interval 
D)  variable-ratio 
E)  interval-ratio

Question 11

Clara plays offensive pranks at her workplace, which were so far encouraged by her colleagues. To make sure that she does not repeat such behaviors, managers at the organization instruct her colleagues to ignore her actions. The reinforcement method adopted by the organization is _____.

Accepted Answer

A)  Recognition 
B)  Punishment 
C)  Avoidance 
D)  Extinction 
E)  Pay raises 
A)  Recognition 
B)  Punishment 
C)  Avoidance 
D)  Extinction 
E)  Pay raises

Question 12

Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.

Accepted Answer

Reinforcement perspectives explain the r

Question 13

According to Maslow's hierarchy, _____ needs include the need that people have for respect and recognition.

Accepted Answer

A)  achievement 
B)  security 
C)  self-actualization 
D)  belongingness 
E)  esteem 
A)  achievement 
B)  security 
C)  self-actualization 
D)  belongingness 
E)  esteem

Question 14

Working a full forty-hour week in fewer than the traditional five days is called as _____.

Accepted Answer

A)  job sharing 
B)  flexitime 
C)  nine-eighty schedule 
D)  compressed work schedule 
E)  flexible work schedule 
A)  job sharing 
B)  flexitime 
C)  nine-eighty schedule 
D)  compressed work schedule 
E)  flexible work schedule

Question 15

_____ is a reward system wherein an organization pays an employee a certain amount of money for every unit he or she produces.

Accepted Answer

A)  Scanlon plan 
B)  Piece-rate incentive plan 
C)  Incentive pay 
D)  Merit pay plan 
E)  Gainsharing 
A)  Scanlon plan 
B)  Piece-rate incentive plan 
C)  Incentive pay 
D)  Merit pay plan 
E)  Gainsharing

Question 16

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

Accepted Answer

A)  Esteem 
B)  Social 
C)  Self-actualization 
D)  Security 
E)  Physiological 
A)  Esteem 
B)  Social 
C)  Self-actualization 
D)  Security 
E)  Physiological

Question 17

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Maslow's needs hierarchy

Accepted Answer

A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation 
A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation

Question 18

What is the most important idea for managers to remember from equity theory?

Accepted Answer

A)  People who feel underrewarded may try to decrease the inequity by increasing their inputs. 
B)  Employees must receive equal rewards irrespective of their overall performance. 
C)  For rewards to motivate employees, employees must perceive them as being fair. 
D)  Employees must consider their inputs equal to the inputs of their colleagues. 
E)  Employees must consider their outcomes equal to the outcomes of their colleagues. 
A)  People who feel underrewarded may try to decrease the inequity by increasing their inputs. 
B)  Employees must receive equal rewards irrespective of their overall performance. 
C)  For rewards to motivate employees, employees must perceive them as being fair. 
D)  Employees must consider their inputs equal to the inputs of their colleagues. 
E)  Employees must consider their outcomes equal to the outcomes of their colleagues.

Question 19

An organizational _____ is the formal and informal mechanisms by which employee performance is defined, evaluated, and awarded.

Accepted Answer

A)  reinforcement policies 
B)  reward system 
C)  work schedule 
D)  outcome 
E)  valence 
A)  reinforcement policies 
B)  reward system 
C)  work schedule 
D)  outcome 
E)  valence

Question 20

A criticism against executive compensation in recent years is that:

Accepted Answer

A)  organizations are getting increasingly innovative in their incentive programs. 
B)  executive compensation is based on the performance of each and every employee in an organization. 
C)  there seems to be no relationship between organization's performance and executives' compensations. 
D)  executives are earning a meager amount compared to the typical worker in an organization 
E)  the gap between the earnings of a CEO and the earnings of a typical worker is significantly less. 
A)  organizations are getting increasingly innovative in their incentive programs. 
B)  executive compensation is based on the performance of each and every employee in an organization. 
C)  there seems to be no relationship between organization's performance and executives' compensations. 
D)  executives are earning a meager amount compared to the typical worker in an organization 
E)  the gap between the earnings of a CEO and the earnings of a typical worker is significantly less.

_____ is an intangible determinant of individual performance.

Elena is a sales representative. She gets paid a base salary plus a percentage of sales attained as a commission for a period of time. Her pay is an example of _____.

Mark, the CEO of Transwire Inc., rewards his employees every year with a year-end bonus paycheck. This is an example of a(n) _____ reinforcement schedule.

Monthly paychecks are examples of reinforcements provided at a _____ schedule.

Jessica Weller, a senior manager at DigWell Inc., differentiates the annual pay raises provided to her subordinates based on their individual contributions to the organization. The type of reward system used by Jessica is an example of _____.

The _____ varies the number of behaviors needed for each reinforcement.

____ is a counterproductive side affect of using punishment as a reinforcement method.

In _____ theory, the values associated with various outcomes of a performance are known as valence.

A manager who provides reinforcement on the basis of a particular number of behaviors, rather than on the basis of time is using a(n) _____ schedule.

Clara plays offensive pranks at her workplace, which were so far encouraged by her colleagues. To make sure that she does not repeat such behaviors, managers at the organization instruct her colleagues to ignore her actions. The reinforcement method adopted by the organization is _____.

Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.

According to Maslow's hierarchy, _____ needs include the need that people have for respect and recognition.

Working a full forty-hour week in fewer than the traditional five days is called as _____.

_____ is a reward system wherein an organization pays an employee a certain amount of money for every unit he or she produces.

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Maslow's needs hierarchy

What is the most important idea for managers to remember from equity theory?

An organizational _____ is the formal and informal mechanisms by which employee performance is defined, evaluated, and awarded.

A criticism against executive compensation in recent years is that:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 10: Managing Employee Motivation and Performance

_____ is an intangible determinant of individual performance.

Elena is a sales representative. She gets paid a base salary plus a percentage of sales attained as a commission for a period of time. Her pay is an example of _____.

Mark, the CEO of Transwire Inc., rewards his employees every year with a year-end bonus paycheck. This is an example of a(n) _____ reinforcement schedule.

Monthly paychecks are examples of reinforcements provided at a _____ schedule.

Jessica Weller, a senior manager at DigWell Inc., differentiates the annual pay raises provided to her subordinates based on their individual contributions to the organization. The type of reward system used by Jessica is an example of _____.

The _____ varies the number of behaviors needed for each reinforcement.

____ is a counterproductive side affect of using punishment as a reinforcement method.

In _____ theory, the values associated with various outcomes of a performance are known as valence.

A manager who provides reinforcement on the basis of a particular number of behaviors, rather than on the basis of time is using a(n) _____ schedule.

Clara plays offensive pranks at her workplace, which were so far encouraged by her colleagues. To make sure that she does not repeat such behaviors, managers at the organization instruct her colleagues to ignore her actions. The reinforcement method adopted by the organization is _____.

Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.

According to Maslow's hierarchy, _____ needs include the need that people have for respect and recognition.

Working a full forty-hour week in fewer than the traditional five days is called as _____.

_____ is a reward system wherein an organization pays an employee a certain amount of money for every unit he or she produces.

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Maslow's needs hierarchy

What is the most important idea for managers to remember from equity theory?

An organizational _____ is the formal and informal mechanisms by which employee performance is defined, evaluated, and awarded.

A criticism against executive compensation in recent years is that:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters