Question 1

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.

Accepted Answer

A)  survival needs 
B)  esteem 
C)  belongingness 
D)  security 
E)  self-actualization 
A)  survival needs 
B)  esteem 
C)  belongingness 
D)  security 
E)  self-actualization

Question 2

Brianne, a graduate engineer, prefers to work in a job that provides her the opportunity to interact with people and make new friends on the job. Brianne has a need for _____.

Accepted Answer

A)  achievement 
B)  affiliation 
C)  power 
D)  esteem 
E)  security 
A)  achievement 
B)  affiliation 
C)  power 
D)  esteem 
E)  security

Question 3

A variable-ratio schedule is difficult to use for formal rewards such as pay because:

Accepted Answer

A)  it typically weakens the behavior that has been previously rewarded. 
B)  is the least powerful schedule in terms of maintaining the desired behaviors. 
C)  it has a fixed number of desires to needed for each reinforcement. 
D)  it does not motivate the employee to increase the frequency of the desired behavior. 
E)  it would be complicated to keep track of who was rewarded when. 
A)  it typically weakens the behavior that has been previously rewarded. 
B)  is the least powerful schedule in terms of maintaining the desired behaviors. 
C)  it has a fixed number of desires to needed for each reinforcement. 
D)  it does not motivate the employee to increase the frequency of the desired behavior. 
E)  it would be complicated to keep track of who was rewarded when.

Question 4

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as _____.

Accepted Answer

A)  fixed-rate pay 
B)  profit sharing 
C)  gainsharing 
D)  lump-sum bonus 
E)  pay-for-knowledge 
A)  fixed-rate pay 
B)  profit sharing 
C)  gainsharing 
D)  lump-sum bonus 
E)  pay-for-knowledge

Question 5

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

Accepted Answer

A)  Expectancy theory 
B)  Reinforcement theory 
C)  Equity theory 
D)  Hierarchy of needs theory 
E)  Two-factor theory 
A)  Expectancy theory 
B)  Reinforcement theory 
C)  Equity theory 
D)  Hierarchy of needs theory 
E)  Two-factor theory

Question 6

Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager reporting to him. Tyler instructs Emily to improve public opinion. The goal that Emily was given lacks goal _____.

Accepted Answer

A)  specificity 
B)  acceptance 
C)  conformity 
D)  congruity 
E)  difficulty 
A)  specificity 
B)  acceptance 
C)  conformity 
D)  congruity 
E)  difficulty

Question 7

_____ is the process of giving employees a voice in making decisions about their own work.

Accepted Answer

A)  Participation 
B)  Empowerment 
C)  Commitment 
D)  Reinforcement 
E)  Enrichment 
A)  Participation 
B)  Empowerment 
C)  Commitment 
D)  Reinforcement 
E)  Enrichment

Question 8

A popular retail outlet provides its salespersons a small bonus for every sale that exceeds a $50 bill amount. The type of reinforcement used here is _____.

Accepted Answer

A)  Fixed-ratio 
B)  Fixed-interval 
C)  Variable-interval 
D)  Variable-ratio 
E)  Fixed-variable 
A)  Fixed-ratio 
B)  Fixed-interval 
C)  Variable-interval 
D)  Variable-ratio 
E)  Fixed-variable

Question 9

A manager who provides reinforcement on a periodic basis, regardless of behavior, is using a _____ schedule.

Accepted Answer

A)  variable-interval 
B)  variable-fixed 
C)  fixed-ratio 
D)  fixed-interval 
E)  variable-ratio 
A)  variable-interval 
B)  variable-fixed 
C)  fixed-ratio 
D)  fixed-interval 
E)  variable-ratio

Question 10

_____ needs are at the top of Maslow's hierarchy of needs.

Accepted Answer

A)  Security 
B)  Self-actualization 
C)  Physiological 
D)  Esteem 
E)  Belongingness 
A)  Security 
B)  Self-actualization 
C)  Physiological 
D)  Esteem 
E)  Belongingness

Question 11

A construction worker injured on the job is on convalescent time-off for five weeks. She has a desire to get back to work and achieve her goals more effectively than she has done in the past. This portrays her need for _____.

Accepted Answer

A)  esteem 
B)  power 
C)  affiliation 
D)  security 
E)  achievement 
A)  esteem 
B)  power 
C)  affiliation 
D)  security 
E)  achievement

Question 12

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for _____.

Accepted Answer

A)  self-actualization 
B)  recognition 
C)  physiology 
D)  belongingness 
E)  positive self-image 
A)  self-actualization 
B)  recognition 
C)  physiology 
D)  belongingness 
E)  positive self-image

Question 13

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Company policies and administration

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment 
A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment

Question 14

Compare and contrast fixed-interval schedule and variable-interval schedule.

Accepted Answer

The fixed-interval schedule provides rei

Question 15

According to Maslow's hierarchy, the need to have a safe physical and emotional environment is a(n) _____ need.

Accepted Answer

A)  esteem 
B)  physiological 
C)  psychological 
D)  security 
E)  social 
A)  esteem 
B)  physiological 
C)  psychological 
D)  security 
E)  social

Question 16

_____ is the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.

Accepted Answer

A)  Participation 
B)  Empowerment 
C)  Commitment 
D)  Reinforcement 
E)  Enrichment 
A)  Participation 
B)  Empowerment 
C)  Commitment 
D)  Reinforcement 
E)  Enrichment

Question 17

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Annual salary increases

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment 
A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment

Question 18

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda most likely has a high need for _____.

Accepted Answer

A)  achievement 
B)  affiliation 
C)  esteem 
D)  security 
E)  potential 
A)  achievement 
B)  affiliation 
C)  esteem 
D)  security 
E)  potential

Question 19

According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.

Accepted Answer

A)  security 
B)  self-actualization 
C)  physiological 
D)  esteem 
E)  belongingness 
A)  security 
B)  self-actualization 
C)  physiological 
D)  esteem 
E)  belongingness

Question 20

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.

Accepted Answer

A)  esteem 
B)  belongingness 
C)  self-actualization 
D)  security 
E)  physiological 
A)  esteem 
B)  belongingness 
C)  self-actualization 
D)  security 
E)  physiological

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.

Brianne, a graduate engineer, prefers to work in a job that provides her the opportunity to interact with people and make new friends on the job. Brianne has a need for _____.

A variable-ratio schedule is difficult to use for formal rewards such as pay because:

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as _____.

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager reporting to him. Tyler instructs Emily to improve public opinion. The goal that Emily was given lacks goal _____.

_____ is the process of giving employees a voice in making decisions about their own work.

A popular retail outlet provides its salespersons a small bonus for every sale that exceeds a $50 bill amount. The type of reinforcement used here is _____.

A manager who provides reinforcement on a periodic basis, regardless of behavior, is using a _____ schedule.

_____ needs are at the top of Maslow's hierarchy of needs.

A construction worker injured on the job is on convalescent time-off for five weeks. She has a desire to get back to work and achieve her goals more effectively than she has done in the past. This portrays her need for _____.

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Company policies and administration

Compare and contrast fixed-interval schedule and variable-interval schedule.

According to Maslow's hierarchy, the need to have a safe physical and emotional environment is a(n) _____ need.

_____ is the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Annual salary increases

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda most likely has a high need for _____.

According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 10: Managing Employee Motivation and Performance

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.

Brianne, a graduate engineer, prefers to work in a job that provides her the opportunity to interact with people and make new friends on the job. Brianne has a need for _____.

A variable-ratio schedule is difficult to use for formal rewards such as pay because:

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as _____.

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager reporting to him. Tyler instructs Emily to improve public opinion. The goal that Emily was given lacks goal _____.

_____ is the process of giving employees a voice in making decisions about their own work.

A popular retail outlet provides its salespersons a small bonus for every sale that exceeds a $50 bill amount. The type of reinforcement used here is _____.

A manager who provides reinforcement on a periodic basis, regardless of behavior, is using a _____ schedule.

_____ needs are at the top of Maslow's hierarchy of needs.

A construction worker injured on the job is on convalescent time-off for five weeks. She has a desire to get back to work and achieve her goals more effectively than she has done in the past. This portrays her need for _____.

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Company policies and administration

Compare and contrast fixed-interval schedule and variable-interval schedule.

According to Maslow's hierarchy, the need to have a safe physical and emotional environment is a(n) _____ need.

_____ is the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Annual salary increases

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda most likely has a high need for _____.

According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters