Question 1

Rewards tied specifically to _____ have the greatest impact on enhancing motivation.

Accepted Answer

A)  outcome 
B)  performance 
C)  effort 
D)  ability 
E)  skill 
A)  outcome 
B)  performance 
C)  effort 
D)  ability 
E)  skill

Question 2

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has

Accepted Answer

A)  low effort-to-performance expectancy, and low performance-to-outcome expectancy. 
B)  low effort-to-performance expectancy, and high performance-to-outcome expectancy. 
C)  high effort-to-performance expectancy, and low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy, and high performance-to-outcome expectancy. 
E)  zero valence. 
A)  low effort-to-performance expectancy, and low performance-to-outcome expectancy. 
B)  low effort-to-performance expectancy, and high performance-to-outcome expectancy. 
C)  high effort-to-performance expectancy, and low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy, and high performance-to-outcome expectancy. 
E)  zero valence.

Question 3

Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m., and to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This arrangement is known as _____.

Accepted Answer

A)  empowerment 
B)  compressed work schedule 
C)  a nine-eighty schedule 
D)  flextime 
E)  traditional schedule 
A)  empowerment 
B)  compressed work schedule 
C)  a nine-eighty schedule 
D)  flextime 
E)  traditional schedule

Question 4

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Advancement and growth

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment 
A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment

Question 5

Discuss the basic assumptions of expectancy theory.

Accepted Answer

Expectancy theory rests on four basic as

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Expectancy theory

Accepted Answer

A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation 
A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation

Question 7

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using:

Accepted Answer

A)  positive reinforcement. 
B)  punishment. 
C)  avoidance. 
D)  extinction. 
E)  an intrinsic reward. 
A)  positive reinforcement. 
B)  punishment. 
C)  avoidance. 
D)  extinction. 
E)  an intrinsic reward.

Question 8

According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?

Accepted Answer

A)  Effort-to-performance expectancy must be greater than zero 
B)  Performance-to-outcome expectancy must be less than zero 
C)  Sum of the valencies for an outcome must be less than zero 
D)  The individual must believe that effort and performance are unrelated 
E)  Every outcome must have a negative valence 
A)  Effort-to-performance expectancy must be greater than zero 
B)  Performance-to-outcome expectancy must be less than zero 
C)  Sum of the valencies for an outcome must be less than zero 
D)  The individual must believe that effort and performance are unrelated 
E)  Every outcome must have a negative valence

Question 9

Jaime, who works at Minlog Inc., maintains punctuality to avoid a loss of pay. Jaime's behavior is strengthened through _____.

Accepted Answer

A)  avoidance 
B)  extinction 
C)  positive reinforcement 
D)  punishment 
E)  distortion 
A)  avoidance 
B)  extinction 
C)  positive reinforcement 
D)  punishment 
E)  distortion

Question 10

Jessica is required to follow a forty-hour work schedule from 9:00 in the morning and ends at 5:00 each day, every week. However, she has the freedom to take a day off by working two extra hours each day. This reflects a _____.

Accepted Answer

A)  variable work schedule 
B)  flexible work schedule 
C)  telecommuting arrangement 
D)  job sharing arrangement 
E)  traditional work schedule 
A)  variable work schedule 
B)  flexible work schedule 
C)  telecommuting arrangement 
D)  job sharing arrangement 
E)  traditional work schedule

Question 11

_____ focuses on why people choose certain behavioral options to satisfy their needs and how they evaluate their satisfaction after they have attained those goals.

Accepted Answer

A)  Maslow's hierarchy 
B)  Two-factor theory 
C)  Expectancy theory 
D)  Reinforcement theory 
E)  Variable work schedule 
A)  Maslow's hierarchy 
B)  Two-factor theory 
C)  Expectancy theory 
D)  Reinforcement theory 
E)  Variable work schedule

Question 12

The need for _____ is the desire to be influential in a group and to control one's environment.

Accepted Answer

power
The need for power is th

Question 13

A basic assumption on which the expectancy theory is based on is that:

Accepted Answer

A)  behavior is determined by a combination of forces in the individual and in the environment. 
B)  people do not make decisions about their own behaviors in organizations. 
C)  different people have the same type of needs, desires, and goals. 
D)  people make choices based on the extent to which a given behavior will lead to undesired outcomes. 
E)  people are motivated to seek social equity in the rewards they achieve for performance. 
A)  behavior is determined by a combination of forces in the individual and in the environment. 
B)  people do not make decisions about their own behaviors in organizations. 
C)  different people have the same type of needs, desires, and goals. 
D)  people make choices based on the extent to which a given behavior will lead to undesired outcomes. 
E)  people are motivated to seek social equity in the rewards they achieve for performance.

Question 14

A value associated with the outcomes of a performance is called its _____.

Accepted Answer

A)  behavior 
B)  valence 
C)  need 
D)  hygiene factor 
E)  commitment 
A)  behavior 
B)  valence 
C)  need 
D)  hygiene factor 
E)  commitment

Question 15

_____ is defined as the set of forces that cause people to behave in certain ways.

Accepted Answer

A)  Motivation 
B)  Management 
C)  Attribution 
D)  Personality 
E)  Contribution 
A)  Motivation 
B)  Management 
C)  Attribution 
D)  Personality 
E)  Contribution

Question 16

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Weakens undesired behaviors

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment 
A) Merit pay 
B) Motivation factor 
C) Hygiene factor 
D) Incentive pay 
E) Punishment

Question 17

Which of the following is a group based incentive reward system?

Accepted Answer

A)  Merit pay 
B)  Gainsharing 
C)  Piece-rate incentive plan 
D)  Annual pay raise 
E)  Sales commission 
A)  Merit pay 
B)  Gainsharing 
C)  Piece-rate incentive plan 
D)  Annual pay raise 
E)  Sales commission

Question 18

Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as _____.

Accepted Answer

A)  flextime 
B)  participation 
C)  OB Mod 
D)  job sharing 
E)  reinforcement 
A)  flextime 
B)  participation 
C)  OB Mod 
D)  job sharing 
E)  reinforcement

Question 19

Justin is rewarded a significant pay raise for his contributions to the organization. This motivates him to put in more hard work and better performances. The organization has used _____ to strengthen his behavior.

Accepted Answer

A)  Avoidance 
B)  Extinction 
C)  Positive reinforcement 
D)  Punishment 
E)  Distortion 
A)  Avoidance 
B)  Extinction 
C)  Positive reinforcement 
D)  Punishment 
E)  Distortion

Question 20

Ana is a police detective. She believes that she is just as good a detective as her male counterparts. Because she is female, many of her counterparts assume that she will type up their reports as well as her own. She has been doing this typing for a while and is increasingly feeling underrewarded for her efforts. In terms of _____, she will decrease her inputs by refusing to do additional work and try to reduce the gap between work and rewards.

Accepted Answer

A)  expectancy theory 
B)  reinforcement theory 
C)  equity theory 
D)  hierarchy of needs theory 
E)  two-factor theory 
A)  expectancy theory 
B)  reinforcement theory 
C)  equity theory 
D)  hierarchy of needs theory 
E)  two-factor theory

Rewards tied specifically to _____ have the greatest impact on enhancing motivation.

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has

Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m., and to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This arrangement is known as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Advancement and growth

Discuss the basic assumptions of expectancy theory.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Expectancy theory

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using:

According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?

Jaime, who works at Minlog Inc., maintains punctuality to avoid a loss of pay. Jaime's behavior is strengthened through _____.

Jessica is required to follow a forty-hour work schedule from 9:00 in the morning and ends at 5:00 each day, every week. However, she has the freedom to take a day off by working two extra hours each day. This reflects a _____.

_____ focuses on why people choose certain behavioral options to satisfy their needs and how they evaluate their satisfaction after they have attained those goals.

The need for _____ is the desire to be influential in a group and to control one's environment.

A basic assumption on which the expectancy theory is based on is that:

A value associated with the outcomes of a performance is called its _____.

_____ is defined as the set of forces that cause people to behave in certain ways.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Weakens undesired behaviors

Which of the following is a group based incentive reward system?

Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as _____.

Justin is rewarded a significant pay raise for his contributions to the organization. This motivates him to put in more hard work and better performances. The organization has used _____ to strengthen his behavior.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 10: Managing Employee Motivation and Performance

Rewards tied specifically to _____ have the greatest impact on enhancing motivation.

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has

Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m., and to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This arrangement is known as _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Advancement and growth

Discuss the basic assumptions of expectancy theory.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Expectancy theory

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using:

According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?

Jaime, who works at Minlog Inc., maintains punctuality to avoid a loss of pay. Jaime's behavior is strengthened through _____.

Jessica is required to follow a forty-hour work schedule from 9:00 in the morning and ends at 5:00 each day, every week. However, she has the freedom to take a day off by working two extra hours each day. This reflects a _____.

_____ focuses on why people choose certain behavioral options to satisfy their needs and how they evaluate their satisfaction after they have attained those goals.

The need for _____ is the desire to be influential in a group and to control one's environment.

A basic assumption on which the expectancy theory is based on is that:

A value associated with the outcomes of a performance is called its _____.

_____ is defined as the set of forces that cause people to behave in certain ways.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Weakens undesired behaviors

Which of the following is a group based incentive reward system?

Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as _____.

Justin is rewarded a significant pay raise for his contributions to the organization. This motivates him to put in more hard work and better performances. The organization has used _____ to strengthen his behavior.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters