Question 1

Procedural and interactional fairness can offset the negative effects of distributive unfairness.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of emotional contagion?

Accepted Answer

A) Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer. 
B) All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters. 
C) An employee who has low satisfaction at work will also have low satisfaction outside of work. 
D) An employee who is angry at work is also angry at home. 
E) When an employee's emotions are in a constant state of change 
A) Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer. 
B) All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters. 
C) An employee who has low satisfaction at work will also have low satisfaction outside of work. 
D) An employee who is angry at work is also angry at home. 
E) When an employee's emotions are in a constant state of change

Question 3

People who experience interactional unfairness are more likely to be dissatisfied with the ________.

Accepted Answer

The answer of People who experience interactional unfairness are more...

Question 4

The third response in the progression of withdrawal is ________.

Accepted Answer

The answer of The third response in the progression of...

Question 5

Your three best friends all found jobs after graduation.Jack has just found out that he has to attend a training program.Jamal has just announced that he is getting a divorce.And Jenna is complaining about her boss who has been pushing her to work harder.Which friend(s)is most likely to quit?

Accepted Answer

A) Jenna 
B) Jenna and Jack 
C) Jamal and Jenna 
D) Jamal 
E) Jack 
A) Jenna 
B) Jenna and Jack 
C) Jamal and Jenna 
D) Jamal 
E) Jack

Question 6

In an individualistic culture,distributing rewards according to equity principles rather than equality principles seems like a sensible strategy.

Accepted Answer

A) True 
 B)False

Question 7

Dissatisfaction is most likely to result in ________ when jobs are plentiful.

Accepted Answer

The answer of Dissatisfaction is most likely to result in...

Question 8

If you have a friend who has told you that he/she is very dissatisfied with his/her boss,________ unfairness.

Accepted Answer

he/she is

Question 9

Which of the following jobs are especially laden with display rules?

Accepted Answer

A) Waiter, dishwasher, cook 
B) Waiter, bank teller, dishwasher 
C) Waiter, bank teller, cook 
D) Waiter, bank teller, flight attendant 
E) Waiter, dishwasher, flight attendant 
A) Waiter, dishwasher, cook 
B) Waiter, bank teller, dishwasher 
C) Waiter, bank teller, cook 
D) Waiter, bank teller, flight attendant 
E) Waiter, dishwasher, flight attendant

Question 10

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

Accepted Answer

A) Lateness 
B) Reduced organizational citizenship behaviours 
C) Absenteeism 
D) Turnover 
E) Reduced job performance 
A) Lateness 
B) Reduced organizational citizenship behaviours 
C) Absenteeism 
D) Turnover 
E) Reduced job performance

Question 11

A fairly evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n)________.

Accepted Answer

The answer of A fairly evaluative tendency to respond consistently...

Question 12

One reason why two people performing the same job may have different attitudes towards that job is that

Accepted Answer

A) they may differ in their perceptions concerning the actual nature of the job. 
B) they may differ in their beliefs about the job. 
C) they may differ in what they want from the job. 
D) they may have different work values. 
E) all of the above. 
A) they may differ in their perceptions concerning the actual nature of the job. 
B) they may differ in their beliefs about the job. 
C) they may differ in what they want from the job. 
D) they may have different work values. 
E) all of the above.

Question 13

In societies characterized by high power distance,organizations would tend to emphasize differences in rank and position.

Accepted Answer

A) True 
 B)False

Question 14

Describe Affective Events Theory and give an example of how it can explain why an employee is dissatisfied with his or her job.

Accepted Answer

Affective Events Theory explains how emo

Question 15

What job satisfaction facet is most likely to stimulate high performance?

Accepted Answer

A) Pay 
B) Content of the work 
C) Supervision 
D) People 
E) Promotion 
A) Pay 
B) Content of the work 
C) Supervision 
D) People 
E) Promotion

Question 16

In Geert Hofstede's cross-cultural research ________ was the country that exhibited the most masculine of cultures.

Accepted Answer

The answer of In Geert Hofstede's cross-cultural research ________ was...

Question 17

Certain "shocks" are most likely to stimulate turnover for employees who are dissatisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 18

The contemporary view of the relationship between job satisfaction and performance suggests that

Accepted Answer

A) performance is just as likely to contribute to job satisfaction as job satisfaction is to contribute to performance. 
B) job satisfaction is more likely to contribute to performance. 
C) performance is more likely to contribute to job satisfaction. 
D) job satisfaction is unlikely to contribute to performance and job performance is unlikely to contribute to job satisfaction. 
E) the relationship between job satisfaction and performance depends on other things. 
A) performance is just as likely to contribute to job satisfaction as job satisfaction is to contribute to performance. 
B) job satisfaction is more likely to contribute to performance. 
C) performance is more likely to contribute to job satisfaction. 
D) job satisfaction is unlikely to contribute to performance and job performance is unlikely to contribute to job satisfaction. 
E) the relationship between job satisfaction and performance depends on other things.

Procedural and interactional fairness can offset the negative effects of distributive unfairness.

Which of the following is an example of emotional contagion?

People who experience interactional unfairness are more likely to be dissatisfied with the ________.

The third response in the progression of withdrawal is ________.

Your three best friends all found jobs after graduation.Jack has just found out that he has to attend a training program.Jamal has just announced that he is getting a divorce.And Jenna is complaining about her boss who has been pushing her to work harder.Which friend(s)is most likely to quit?

In an individualistic culture,distributing rewards according to equity principles rather than equality principles seems like a sensible strategy.

Dissatisfaction is most likely to result in ________ when jobs are plentiful.

If you have a friend who has told you that he/she is very dissatisfied with his/her boss,________ unfairness.

Which of the following jobs are especially laden with display rules?

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

A fairly evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n)________.

One reason why two people performing the same job may have different attitudes towards that job is that

In societies characterized by high power distance,organizations would tend to emphasize differences in rank and position.

Describe Affective Events Theory and give an example of how it can explain why an employee is dissatisfied with his or her job.

What job satisfaction facet is most likely to stimulate high performance?

In Geert Hofstede's cross-cultural research ________ was the country that exhibited the most masculine of cultures.

Certain "shocks" are most likely to stimulate turnover for employees who are dissatisfied with their jobs.

The contemporary view of the relationship between job satisfaction and performance suggests that

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

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Exam 4: Values,Attitudes,and Work Behaviour

Procedural and interactional fairness can offset the negative effects of distributive unfairness.

Which of the following is an example of emotional contagion?

People who experience interactional unfairness are more likely to be dissatisfied with the ________.

The third response in the progression of withdrawal is ________.

Your three best friends all found jobs after graduation.Jack has just found out that he has to attend a training program.Jamal has just announced that he is getting a divorce.And Jenna is complaining about her boss who has been pushing her to work harder.Which friend(s)is most likely to quit?

In an individualistic culture,distributing rewards according to equity principles rather than equality principles seems like a sensible strategy.

Dissatisfaction is most likely to result in ________ when jobs are plentiful.

If you have a friend who has told you that he/she is very dissatisfied with his/her boss,________ unfairness.

Which of the following jobs are especially laden with display rules?

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

A fairly evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n)________.

One reason why two people performing the same job may have different attitudes towards that job is that

In societies characterized by high power distance,organizations would tend to emphasize differences in rank and position.

Describe Affective Events Theory and give an example of how it can explain why an employee is dissatisfied with his or her job.

What job satisfaction facet is most likely to stimulate high performance?

In Geert Hofstede's cross-cultural research ________ was the country that exhibited the most masculine of cultures.

Certain "shocks" are most likely to stimulate turnover for employees who are dissatisfied with their jobs.

The contemporary view of the relationship between job satisfaction and performance suggests that

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters