Question 1

All work generations share the same values but express them differently.

Accepted Answer

A) True 
 B)False

Question 2

Distributive fairness results in

Accepted Answer

A) equity. 
B) procedural fairness. 
C) cognitive dissonance. 
D) work centrality. 
E) disposition. 
A) equity. 
B) procedural fairness. 
C) cognitive dissonance. 
D) work centrality. 
E) disposition.

Question 3

People who experience interactional unfairness are most likely dissatisfied with the ________.

Accepted Answer

The answer of People who experience interactional unfairness are most...

Question 4

What is the relationship between employee job satisfaction,customer satisfaction,and organizational profitability?

Accepted Answer

A) Employee job satisfaction is not related to customer satisfaction or organizational profitability. 
B) Employee job satisfaction is related to customer satisfaction and organizational profitability. 
C) Employee job satisfaction is related to customer satisfaction but not organizational profitability. 
D) Employee job satisfaction is related to organizational profitability but not customer satisfaction. 
E) Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability. 
A) Employee job satisfaction is not related to customer satisfaction or organizational profitability. 
B) Employee job satisfaction is related to customer satisfaction and organizational profitability. 
C) Employee job satisfaction is related to customer satisfaction but not organizational profitability. 
D) Employee job satisfaction is related to organizational profitability but not customer satisfaction. 
E) Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability.

Question 5

The first response in the progression of withdrawal is reduced ________.

Accepted Answer

organizati

Question 6

It is impossible for absolutely fair outcomes or procedures to be perceived as unfair just because they are inadequately or uncaringly explained.

Accepted Answer

A) True 
 B)False

Question 7

According to Geert Hofstede's research,the most masculine culture is that of

Accepted Answer

A) Norway. 
B) the United States. 
C) Japan. 
D) Sweden. 
E) Canada. 
A) Norway. 
B) the United States. 
C) Japan. 
D) Sweden. 
E) Canada.

Question 8

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

Accepted Answer

A) She has high affective commitment. 
B) She has low affective commitment. 
C) She has high continuance commitment. 
D) She has low continuance commitment. 
E) She has high normative commitment. 
A) She has high affective commitment. 
B) She has low affective commitment. 
C) She has high continuance commitment. 
D) She has low continuance commitment. 
E) She has high normative commitment.

Question 9

________ fairness is a function of the actual amount of work rewards or resources received.

Accepted Answer

The answer of ________ fairness is a function of the...

Question 10

Emotional labour is an informal term for

Accepted Answer

A) emotional contagion. 
B) emotionally challenging work. 
C) emotional regulation. 
D) emotional work conditions. 
E) emotional dispositions. 
A) emotional contagion. 
B) emotionally challenging work. 
C) emotional regulation. 
D) emotional work conditions. 
E) emotional dispositions.

Question 11

More collective cultures tend to de-emphasize differences in power among their members.

Accepted Answer

A) True 
 B)False

Question 12

The tendency for moods and emotions to spread between people or throughout a group is known as emotional regulation.

Accepted Answer

A) True 
 B)False

Question 13

Hofstede identified four basic dimensions along which work-related values differ across cultures.Describe all four dimensions and indicate how Canada ranks on each.

Accepted Answer

Power distance - Canada ranks relatively

Question 14

In Geert Hofstede's cross-cultural research,Venezuela,Colombia,and Pakistan exhibited highly ________ cultures that favoured interdependence over individualism.

Accepted Answer

The answer of In Geert Hofstede's cross-cultural research,Venezuela,Colombia,and Pakistan exhibited...

Question 15

What job satisfaction facets does the Job Descriptive Index measure?

Accepted Answer

A) Work, security, people, pay, promotions 
B) Work, security, people, rewards, promotions 
C) Work, supervision, people, rewards, promotions 
D) Work, supervision, people, pay, promotions 
E) Security, people, pay, rewards, promotions 
A) Work, security, people, pay, promotions 
B) Work, security, people, rewards, promotions 
C) Work, supervision, people, rewards, promotions 
D) Work, supervision, people, pay, promotions 
E) Security, people, pay, rewards, promotions

Question 16

Describe the meaning of a progression of withdrawal and the various responses involved.What are the implications of this for managers?

Accepted Answer

Research has found that there is sometim

Question 17

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Accepted Answer

There is growing evidence that employee

Question 18

________ is the tendency for moods and emotions to spread between people or throughout a group.

Accepted Answer

The answer of ________ is the tendency for moods and...

Question 19

The progression of withdrawal begins with reduced job performance.

Accepted Answer

A) True 
 B)False

Question 20

You have a friend who has become very dissatisfied with his job.In response to this,he is most likely to first reduce his ________.

Accepted Answer

organizati

All work generations share the same values but express them differently.

Distributive fairness results in

People who experience interactional unfairness are most likely dissatisfied with the ________.

What is the relationship between employee job satisfaction,customer satisfaction,and organizational profitability?

The first response in the progression of withdrawal is reduced ________.

It is impossible for absolutely fair outcomes or procedures to be perceived as unfair just because they are inadequately or uncaringly explained.

According to Geert Hofstede's research,the most masculine culture is that of

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

________ fairness is a function of the actual amount of work rewards or resources received.

Emotional labour is an informal term for

More collective cultures tend to de-emphasize differences in power among their members.

The tendency for moods and emotions to spread between people or throughout a group is known as emotional regulation.

Hofstede identified four basic dimensions along which work-related values differ across cultures.Describe all four dimensions and indicate how Canada ranks on each.

In Geert Hofstede's cross-cultural research,Venezuela,Colombia,and Pakistan exhibited highly ________ cultures that favoured interdependence over individualism.

What job satisfaction facets does the Job Descriptive Index measure?

Describe the meaning of a progression of withdrawal and the various responses involved.What are the implications of this for managers?

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

________ is the tendency for moods and emotions to spread between people or throughout a group.

The progression of withdrawal begins with reduced job performance.

You have a friend who has become very dissatisfied with his job.In response to this,he is most likely to first reduce his ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 4: Values,Attitudes,and Work Behaviour

All work generations share the same values but express them differently.

Distributive fairness results in

People who experience interactional unfairness are most likely dissatisfied with the ________.

What is the relationship between employee job satisfaction,customer satisfaction,and organizational profitability?

The first response in the progression of withdrawal is reduced ________.

It is impossible for absolutely fair outcomes or procedures to be perceived as unfair just because they are inadequately or uncaringly explained.

According to Geert Hofstede's research,the most masculine culture is that of

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

________ fairness is a function of the actual amount of work rewards or resources received.

Emotional labour is an informal term for

More collective cultures tend to de-emphasize differences in power among their members.

The tendency for moods and emotions to spread between people or throughout a group is known as emotional regulation.

Hofstede identified four basic dimensions along which work-related values differ across cultures.Describe all four dimensions and indicate how Canada ranks on each.

In Geert Hofstede's cross-cultural research,Venezuela,Colombia,and Pakistan exhibited highly ________ cultures that favoured interdependence over individualism.

What job satisfaction facets does the Job Descriptive Index measure?

Describe the meaning of a progression of withdrawal and the various responses involved.What are the implications of this for managers?

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

________ is the tendency for moods and emotions to spread between people or throughout a group.

The progression of withdrawal begins with reduced job performance.

You have a friend who has become very dissatisfied with his job.In response to this,he is most likely to first reduce his ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters