Question 1

The "parking lot" methodology was pioneered by ________.

Accepted Answer

A)  GM 
B)  IBM 
C)  GE 
D)  HP 
E)  CIGNA 
A)  GM 
B)  IBM 
C)  GE 
D)  HP 
E)  CIGNA

Question 2

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

Accepted Answer

Expected time = (a + 4m + b)/6

Question 3

List the steps to perform force-field analysis.

Accepted Answer

The following are the steps to perform f

Question 4

________ is the stage at which the team becomes a cohesive unit, and interdependence, trust, and cooperation develop.

Accepted Answer

A)  Forming 
B)  Storming 
C)  Performing 
D)  Norming 
E)  Mourning 
A)  Forming 
B)  Storming 
C)  Performing 
D)  Norming 
E)  Mourning

Question 5

If a team is functional, individual participation enhances the group's effectiveness.

Accepted Answer

A) True 
 B)False

Question 6

The scope of a process improvement team is local or a single department.

Accepted Answer

A) True 
 B)False

Question 7

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

Accepted Answer

A)  Performing 
B)  Storming 
C)  Forming 
D)  Mourning 
E)  Norming 
A)  Performing 
B)  Storming 
C)  Forming 
D)  Mourning 
E)  Norming

Question 8

In an activity network diagram, slack time = late finish - early finish.

Accepted Answer

A) True 
 B)False

Question 9

Granting authority to employees guarantees that people will work well together and will necessarily achieve all the lofty goals that are espoused in empowerment.

Accepted Answer

A) True 
 B)False

Question 10

Organizational learning leads to change in organizational behavior in a way that reduces performance.

Accepted Answer

A) True 
 B)False

Question 11

In ________ stage of the conflict resolution process, the problem is resolved.

Accepted Answer

A)  frustration 
B)  outcome 
C)  interaction 
D)  conceptualization and orientation 
E)  compromising 
A)  frustration 
B)  outcome 
C)  interaction 
D)  conceptualization and orientation 
E)  compromising

Question 12

The ________ lists the major tasks involved in a project and their precedence relationships.

Accepted Answer

A)  Work Breakdown Structure (WBS) 
B)  project charter 
C)  cost-benefit analysis 
D)  leadership council 
E)  goal structure 
A)  Work Breakdown Structure (WBS) 
B)  project charter 
C)  cost-benefit analysis 
D)  leadership council 
E)  goal structure

Question 13

In ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.

Accepted Answer

A)  interaction 
B)  compromising 
C)  conceptualization and orientation 
D)  outcome 
E)  frustration 
A)  interaction 
B)  compromising 
C)  conceptualization and orientation 
D)  outcome 
E)  frustration

Question 14

________ means giving power to team members who perhaps had little control over their jobs.

Accepted Answer

A)  Needs analysis 
B)  Implicit promise 
C)  Empowerment 
D)  Trust 
E)  Quality improvement 
A)  Needs analysis 
B)  Implicit promise 
C)  Empowerment 
D)  Trust 
E)  Quality improvement

Question 15

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

Accepted Answer

A) True 
 B)False

Question 16

In ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

Accepted Answer

A)  collaborating 
B)  frustration 
C)  interaction 
D)  outcome 
E)  conceptualization and orientation 
A)  collaborating 
B)  frustration 
C)  interaction 
D)  outcome 
E)  conceptualization and orientation

Question 17

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

Accepted Answer

A)  recognition for personal achievement 
B)  creative autonomy 
C)  belonging 
D)  bounded power 
E)  mutuality 
A)  recognition for personal achievement 
B)  creative autonomy 
C)  belonging 
D)  bounded power 
E)  mutuality

Question 18

________ is the stage at which the team is composed, and the objective for the team is set.

Accepted Answer

A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming 
A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming

Question 19

A ________ analysis requires three time estimates for each activity.

Accepted Answer

A)  Work Breakdown Structure (WBS) 
B)  Critical Path Method (CPM) 
C)  Program Evaluation and Review Technique (PERT) 
D)  project charter 
E)  cost-benefits 
A)  Work Breakdown Structure (WBS) 
B)  Critical Path Method (CPM) 
C)  Program Evaluation and Review Technique (PERT) 
D)  project charter 
E)  cost-benefits

Question 20

In an activity network diagram, the path of activities with no slack is called the ________.

Accepted Answer

A)  activity-on-node 
B)  critical path 
C)  activity network 
D)  Work Breakdown Structure 
E)  early times path 
A)  activity-on-node 
B)  critical path 
C)  activity network 
D)  Work Breakdown Structure 
E)  early times path

The "parking lot" methodology was pioneered by ________.

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

List the steps to perform force-field analysis.

________ is the stage at which the team becomes a cohesive unit, and interdependence, trust, and cooperation develop.

If a team is functional, individual participation enhances the group's effectiveness.

The scope of a process improvement team is local or a single department.

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

In an activity network diagram, slack time = late finish - early finish.

Granting authority to employees guarantees that people will work well together and will necessarily achieve all the lofty goals that are espoused in empowerment.

Organizational learning leads to change in organizational behavior in a way that reduces performance.

In ________ stage of the conflict resolution process, the problem is resolved.

The ________ lists the major tasks involved in a project and their precedence relationships.

In ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.

________ means giving power to team members who perhaps had little control over their jobs.

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

In ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

________ is the stage at which the team is composed, and the objective for the team is set.

A ________ analysis requires three time estimates for each activity.

In an activity network diagram, the path of activities with no slack is called the ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters

Exam 14: Managing Quality Improvement Teams and Projects

The "parking lot" methodology was pioneered by ________.

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

List the steps to perform force-field analysis.

________ is the stage at which the team becomes a cohesive unit, and interdependence, trust, and cooperation develop.

If a team is functional, individual participation enhances the group's effectiveness.

The scope of a process improvement team is local or a single department.

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

In an activity network diagram, slack time = late finish - early finish.

Granting authority to employees guarantees that people will work well together and will necessarily achieve all the lofty goals that are espoused in empowerment.

Organizational learning leads to change in organizational behavior in a way that reduces performance.

In ________ stage of the conflict resolution process, the problem is resolved.

The ________ lists the major tasks involved in a project and their precedence relationships.

In ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.

________ means giving power to team members who perhaps had little control over their jobs.

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

In ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

________ is the stage at which the team is composed, and the objective for the team is set.

A ________ analysis requires three time estimates for each activity.

In an activity network diagram, the path of activities with no slack is called the ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters