Question 1

The first building block of a quality improvement system is ________.

Accepted Answer

A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance 
A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance

Question 2

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Accepted Answer

A) True 
 B)False

Question 3

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Accepted Answer

A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  closure 
A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  closure

Question 5

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

Accepted Answer

A)  surveying 
B)  investigating 
C)  categorizing 
D)  evaluating 
E)  benchmarking 
A)  surveying 
B)  investigating 
C)  categorizing 
D)  evaluating 
E)  benchmarking

Question 6

Customer service is both a goal and an outcome of systems.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is one of the steps in generic auditing?

Accepted Answer

A)  familiarization 
B)  verification 
C)  evaluation 
D)  recommendation 
E)  all of the above 
A)  familiarization 
B)  verification 
C)  evaluation 
D)  recommendation 
E)  all of the above

Question 8

Customer closeness provides the core of the support system for satisfying the customer.

Accepted Answer

A) True 
 B)False

Question 9

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

Accepted Answer

A) True 
 B)False

Question 10

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Accepted Answer

A) True 
 B)False

Question 11

Explain the integrative approach.

Accepted Answer

The integrative approach provides the gl

Question 12

Auditing principles constitute a rule that is derived from reasoning and experience.

Accepted Answer

A) True 
 B)False

Question 13

Outline the generic process for performing self-assessment.

Accepted Answer

A generic process for performing self-as

Question 14

What are the requirements for accurate quality audits?

Accepted Answer

In-depth knowledge of auditing standards

Question 15

Quality conformance is one of the three key spheres of quality.

Accepted Answer

A) True 
 B)False

Question 16

Closeness to customers involves the understanding of the competitor's customers.

Accepted Answer

A) True 
 B)False

Question 17

Evidence indicates that some employees will forgo higher wages to achieve ________.

Accepted Answer

A)  promotions 
B)  higher job security 
C)  better job performance 
D)  knowledge 
E)  awards 
A)  promotions 
B)  higher job security 
C)  better job performance 
D)  knowledge 
E)  awards

Question 18

________ guide the auditor.

Accepted Answer

A)  Auditing standards 
B)  Auditing principles 
C)  Auditing procedures 
D)  Auditing outcomes 
E)  Auditing capabilities 
A)  Auditing standards 
B)  Auditing principles 
C)  Auditing procedures 
D)  Auditing outcomes 
E)  Auditing capabilities

Question 19

For a quality system to function effectively, employees must understand they are peripheral to that system.

Accepted Answer

A) True 
 B)False

Question 20

Categorizing is the means of generating lists of strengths and weakness for the organization.

Accepted Answer

A) True 
 B)False

The first building block of a quality improvement system is ________.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

Customer service is both a goal and an outcome of systems.

Which of the following is one of the steps in generic auditing?

Customer closeness provides the core of the support system for satisfying the customer.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Explain the integrative approach.

Auditing principles constitute a rule that is derived from reasoning and experience.

Outline the generic process for performing self-assessment.

What are the requirements for accurate quality audits?

Quality conformance is one of the three key spheres of quality.

Closeness to customers involves the understanding of the competitor's customers.

Evidence indicates that some employees will forgo higher wages to achieve ________.

________ guide the auditor.

For a quality system to function effectively, employees must understand they are peripheral to that system.

Categorizing is the means of generating lists of strengths and weakness for the organization.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

The first building block of a quality improvement system is ________.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

Customer service is both a goal and an outcome of systems.

Which of the following is one of the steps in generic auditing?

Customer closeness provides the core of the support system for satisfying the customer.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Explain the integrative approach.

Auditing principles constitute a rule that is derived from reasoning and experience.

Outline the generic process for performing self-assessment.

What are the requirements for accurate quality audits?

Quality conformance is one of the three key spheres of quality.

Closeness to customers involves the understanding of the competitor's customers.

Evidence indicates that some employees will forgo higher wages to achieve ________.

________ guide the auditor.

For a quality system to function effectively, employees must understand they are peripheral to that system.

Categorizing is the means of generating lists of strengths and weakness for the organization.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters