Exam 15: Implementing and Validating the Quality System

Quality audits are defined as internal assessment tools used to identify areas for improvement.

Conceptualization is one of the steps of quality auditing.

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

Strengths can be categorized as ________ that help define the path for improvement the firm should undertake.

What is the next step when a firm achieves benchmark or role model status?

Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization?

Customer closeness engenders loyalty.

Which of the following building blocks are included in a system for quality improvement?

What are the enablers for quality improvement in a school?

Discuss briefly the building blocks of a quality system.

Auditing concepts and methods are as rigid as methods in the physical sciences.

ISO 9000:2008 uses repetitive audits to ensure compliance and to maintain registration.

Award audits involve site visits to externally validate the claims made by applicants in their applications.

Qualitative audits compare current practice against structural measures.

________ audits are also called quality maturity studies.

The quality improvement efforts are used to evaluate the quality management manager.

Quality audits are based on the practice of operational auditing.

Electronic data interchange (EDI) can limit the chances of satisfying customer needs.

Not only is an understanding of customers required, but also an understanding of the competitor's customers.

________ make firms unique and attractive to customers.