Exam 2: Learning From the History of Management Thought

Pulte Homes' success is a good example of the effective use of the communication competency.

In order to maximize call center efficiency, supervisors require call workers to do all of the following except __________.

For TDI, creating a culture of teamwork that promotes high performance and longevity is based on the concept of supportive leadership.

_________ focused on "control" systems for production scheduling.

Total quality management (TQM) is a philosophy that makes quality values the driving force behind leadership, design, planning, and improvement initiatives.

Scientific management disciplines believed that management principles should be based on ______________.

The contingency process generally focuses on measuring inputs, transformation operations, and outputs.

David Williams is an area supervisor for Jos A. Banks. Williams feels he should always be fair and impersonal when dealing with his subordinates. Being impersonal in his supervision of others is a characteristic of _______________.

Henry Gantt devised a visual plan for use in production scheduling.

The expected benefits of bureaucratic management are ___________ and ___________.

There are three important contingency variables: the external environment, people, and technology.

David Bell was studying the various aspects of the evolution of management. He discovered that the person most closely associated with administrative management was ___________________.

Some managers, such as Jeffrey Schwartz, CEO of Timberland, and Oprah Winfrey, CEO of Harpo, have used their charisma to motivate and influence others.

The person most closely associated with bureaucratic management is .

The quality control process generally focuses on ______________.

According to the Ethical Challenge, Bruce Fischman estimates that 20 to 25 percent of brand blog attacks are sponsored by competitors.

During 1886 more than 600,000 employees were out of work because of strikes and lockouts. On May 6, 1886, a group of labor leaders led a demonstration in which seven bystanders were killed. This event was known as (the) _______________.

_______________ has the least amount of bureaucracy of the organizations listed below.

Quantitative decision-making techniques lack which of the following characteristics?

The __________ viewpoint contends that management practices should be consistent with the requirements of the external environment, technology, and capabilities of the people involved.