Exam 2: Learning From the History of Management Thought

A company that produces standardized products without communication from its customers operates in a(n) __________ system.

Many business "giants" were born in 1886. All of the following were in operation except ___________.

One of the keys to the servant leadership philosophy is that managers have to earn the recognition and respect of employees.

Frank Gilbreth's work led to as much as a __________ percent increase in the overall productivity of bricklayers.

In Germany, Philips has 35 factories and offices with more than 20,000 employees.

The contingency viewpoint holds that the effectiveness of different managerial styles, guidelines, or techniques should vary based on the situation.

Bureaucratic management relies on rules, a set hierarchy, a clear division of labor, and detailed procedures.

Managers in bureaucratic organizations, such as the civil service and IRS, often rely on the results of written and physical tests, amount of formal education, and previous work experience in making hiring and promotion decisions. These criteria are most associated with _______.

Esther Broadway desires for her employees to act in a standard way while they are on the job. According to the bureaucratic approach to management, it is ______________ that outline(s) the way people behave and act while they are working.

What is the behavioral viewpoint's contribution to the field of management?

The relative importance of each contingency variable _______________________.

Brad Shipp is a manager of a local manufacturing firm. Shipp recruits labor with different skills for different jobs. This is characteristic of .

A key feature of the behavioral viewpoint is the emphasis on .

The strongest support for the behavioral viewpoint emerged from the ______________ studies.

At Pulte Homes, _____________ now drive(s) every location decision.

TDIndustries (TDI) has created a culture of teamwork that promotes high performance and longevity based on the concept of serving and meeting the needs of others. Which of the following is not included in servant leadership?

__________ was the first person to group managers' duties into basic functions of planning, organizing, and leading.

The system that focuses on the manager and basic managerial functions is referred to as a ________________ management

Quantitative techniques include all of the following characteristics except .

At Mattel, each task that operating employees perform is carefully studied in order to promote maximum efficiency and productivity. Often standardized work methods are implemented. Mattel appears to be using the ___________ viewpoint.