Exam 2: Learning From the History of Management Thought

The focus of bureaucratic management is on _____________.

The contingency viewpoint of management is useful because of its conceptual approach, which clearly departs from the situational approach of the traditionalists.

A brand blog attack can do all of the following except:

Frederick Taylor thought that _____________.

Lillian Gilbreth was concerned mainly with _________________.

In the systems viewpoint, the transformation processes change inputs into ________.

In the systems viewpoint, management's role is to guide transformation processes by planning and ______________.

The use of rules and regulations for the size and weight of packages enables FedEx to deliver more than 14 million packages everyday. This is an example of how firms may benefit from ____________ management.

_______________ is the continuous process of ensuring that every aspect of production builds quality into the product.

Jason Liu has been studying the characteristics of bureaucratic management. ____________ is not one of the characteristics.

Henry Pham lives with a system whereby authority is based on ancestry, gender, and birth order. This characterizes ______________ authority.

Fulchu Li, an operations manager at Continental Airlines, requested that five extra aircraft be available for flying previously unscheduled charter flights from Los Angeles to San Francisco. Li's vice president denied the request because she knew that this use would delay several inspections of the aircraft, thereby disrupting the entire maintenance schedule. Which viewpoint has been applied?

Describe two of the three branches of the traditional viewpoint of management: bureaucratic, scientific, and administrative.

During the 30 years following the Civil War, the United States emerged as a leading industrial nation. Which of the following was not cited in the text as an important turning point in business and management history during that time?

Describe two of Mary Parker Follett's principles of coordination and two of her beliefs.

The pioneer of scientific management is ______________.

Using a rational decision process, managers at Pulte Homes segmented the home market into 11 categories.

The divine right of kings is characteristic of ___________ authority.

The three main branches of the traditional viewpoint are bureaucratic management, scientific management, and collaborative management.

Frederick Taylor thought that there was one best way to perform any task. He also thought that the company should be run by routine and efficient methods. One way to make a task more routine and efficient is through _______________.