Exam 2: Learning From the History of Management Thought

Bureaucratic management is still widely and successfully used today. This approach is most effective when used with all of the following except when .

Today, many small businesses use their own computers. Ready-to-use software packages, such as Microsoft Windows and Excel, enable small-business owners and managers to utilize programs for accounts payable and inventory control. These are all components of __________ techniques.

A blog is a _____________________.

Starbucks definition of "total pay" refers to "your special blend" of all of the following except:

The importance of a positive company image is illustrated by the management practices at Timberland.

Traditional management does not recognize workers' need for ___________.

Howard Schultz, chairman of Starbucks, indicated that his greatest challenge was to a world-wide workforce.

What are the differences and similarities between scientific management and behavioral viewpoints?

Quality is defined as how well a product or service does what it is supposed to do.

Gay bloggers attacked Microsoft over its failure to support a gay rights bill in the state of Washington last year.

The Houston police department ranks jobs according to the amount of authority given to each job. Those in lower level positions are under the control and direction of those in higher level positions. This is an example of the bureaucratic management characteristic of ______________.

Since going public, Starbucks' stock has doubled in price and its retail sales have exceeded $2 million.

Laurie Hinckel has recently been promoted to a management position within Baker Hughes. Her personal philosophy is that management is a continuous process and that if a problem has been solved, the method used to solve it probably generated new problems. This philosophy parallels the philosophy of _______________.

Deming believed that poor quality is _____ percent a management problem and _____ percent a worker problem.

A closed system interacts with its external environment whereas an open system limits its interactions with its environment.

Like other traditionalists, Henri Fayol emphasized formal structure and processes, believing that they are necessary for the adequate performance of all important tasks.

Which of the following is not an example of a technology?

What is the impact of the quality viewpoint on management practices?

Which of the following statements is false regarding the use of statistical process control?

Jenny Gruber, regional director of accounting and finance for Marriott International, says, "I have to rely more on the professionalism and commitment of my people than on rules and regulations." This is an indication of which drawback of bureaucracy?