Exam 2: Learning From the History of Management Thought

Caterpillar believes that the company cannot afford to support a maze of corporate buck-passers. They have changed their system by focusing on customer satisfaction. Employees are able to swap essential information and determine what type of engine the customer wants. The text defines this as a positive step related to which of the following?

The writings of Mayo and others interpreted the basic conclusions from the Hawthorne studies and helped outline the ______________ viewpoint of management.

Describe the ways that TDIndustries (TDI) deploys its teamwork competency in recognition that people are its most important asset.

At Timberland, core values are practiced by all employees. These values include all of the following except:

Which of the following is not a basic assumption of the behavioral viewpoint?

Discuss the work of specific scientific management theorists.