Exam 2: Learning From the History of Management Thought

Karen Sweden is well thought of by her peers within the retail industry. Sweden thinks that subordinates should be involved in the decision-making process whenever they are affected by a decision. Sweden adopted this philosophy after studying __________.

Lisa Schulte believes that managers have the right to give orders in an effort to get things done. Schulte believes in Fayol's __________ principle.

All of the following except __________ are areas in which scientific management fails to meet workers' needs.

Advocates of scientific management believe in a concept called _____________ that links each foreman's area of specialization to that foreman's scope of authority.

At a university, ____________ would not be included as an input in the systems viewpoint.

Dr. Martin Luther King, Jr. was known for his ability to motivate and influence his followers. In fact, many of his followers even suspended their own judgment while working for Dr. King. This illustrates Dr. King's exercise of _____________ authority.

Jim Costanzo is a new manager with Dell Computers. He believes that each employee in his division must receive instructions about a particular operation from only one person in order to avoid conflicting instructions and any confusion. According to Fayol, the _________ principle is being emphasized.

Frank and Lillian Gilbreth were concerned with the human side of industrial engineering. In fact, Frank Gilbreth used motion pictures to develop a system that substantially reduces the number of steps in the bricklaying process.

Erin Hyslop is working for a large manufacturing company. As a middle manager, she has been trained that employees should only report to one manager. This policy supports Fayol's ___________ principle.

The founders of bureaucratic management, scientific management, and administrative management came from what countries?

The systems viewpoint represents an approach to solving problems by diagnosing them within a framework of inputs, transformation processes, outputs, and feedback.

The contingency viewpoint is also called the ____________ approach.

Paula Walker works for an organization that relies heavily on rules and has a clear division of labor. This approach is referred to as ___________ management.

Closed systems ___________ interaction with the external environment.

What is the systems viewpoint and its basic elements?

Most large businesses in the newly industrialized United States in the early part of the nineteenth century began to experience problems that had previously only applied to _________________.

W. Edwards Deming, the godfather of the quality movement, taught eager Japanese managers how to use statistics to assess and improve quality.

Debi Guarino has just accepted a sales position with Aprogenex Biotech Company. The firm uses job security, tenure, salary increases, and pensions to ensure that employees satisfactorily perform their assigned duties. This approach characterizes ___________.

is information about a system's status and performance.

Phyllis Chang is the information systems manager for a large bank. Her department processes large amounts of standardized information, uses routine and stable technology, and has stable and known customer needs. It would be most effective for Chang to use the _______________ managerial viewpoint.