Question 1

A strategic force affecting communication is

Accepted Answer

A) an influence that occasionally affects the communication environment. 
B) a set of conditions that simplifies the communication process. 
C) a challenge that can be overcome by skilled communicators. 
D) an impact that influences the communication process and helps to determine and define the nature of the communication that occurs. 
A) an influence that occasionally affects the communication environment. 
B) a set of conditions that simplifies the communication process. 
C) a challenge that can be overcome by skilled communicators. 
D) an impact that influences the communication process and helps to determine and define the nature of the communication that occurs.

Question 2

Which of the following is FALSE concerning teams?

Accepted Answer

A) A group must go through a developmental process to begin functioning as a team. 
B) Team members need training in problem solving, goal setting, and conflict resolution. 
C) The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition. 
D) Skills for successful participating in team environments are the same as those for success in traditional organizations. 
A) A group must go through a developmental process to begin functioning as a team. 
B) Team members need training in problem solving, goal setting, and conflict resolution. 
C) The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition. 
D) Skills for successful participating in team environments are the same as those for success in traditional organizations.

Question 3

While the sender of a message is responsible for effective encoding and the receiver for effective decoding,both have responsibility for addressing interferences.

Accepted Answer

A) True 
 B)False

Question 4

Intrapersonal communication occurs when

Accepted Answer

A) two people are involved in the process. 
B) teamwork dynamics contribute to the feedback. 
C) individuals from two different organizations communicate effectively. 
D) an individual processes information individually. 
A) two people are involved in the process. 
B) teamwork dynamics contribute to the feedback. 
C) individuals from two different organizations communicate effectively. 
D) an individual processes information individually.

Question 5

Explain the steps in the communication process and why challenges can occur.

Accepted Answer

Five steps are involved in the process:

Question 6

Managers at XYZ Manufacturing Company believe that "the ends justify the means" and defend certain unethical acts because they are in the best financial interest of the company.This action BEST typifies which potential cause of unethical behavior?

Accepted Answer

A) Expectation of not getting caught 
B) Uncertainty about whether an act is wrong 
C) Excessive emphasis on profits 
D) Unwillingness to take a stand for what is right 
A) Expectation of not getting caught 
B) Uncertainty about whether an act is wrong 
C) Excessive emphasis on profits 
D) Unwillingness to take a stand for what is right

Question 7

While every team is a group,not every group is a team.

Accepted Answer

A) True 
 B)False

Question 8

The grapevine in an organization

Accepted Answer

A) is typically no more or less accurate than other channels. 
B) serves no necessary purpose; thus, managers should work to eliminate it. 
C) passes a message in single file from person to person until it finally reaches the end of the line. 
D) has a single, consistent source. 
A) is typically no more or less accurate than other channels. 
B) serves no necessary purpose; thus, managers should work to eliminate it. 
C) passes a message in single file from person to person until it finally reaches the end of the line. 
D) has a single, consistent source.

Question 9

Which of the following statements about language translation is FALSE?

Accepted Answer

A) A translator must work with thoughts in two languages. 
B) Words in one language may not have equivalent meanings in some other languages. 
C) Cultural barriers can affect the accuracy of language translation. 
D) People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language. 
A) A translator must work with thoughts in two languages. 
B) Words in one language may not have equivalent meanings in some other languages. 
C) Cultural barriers can affect the accuracy of language translation. 
D) People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language.

Question 10

Ethical Dilemma in Publishing
Laurence heads the advertising department for a chain of local weekly newspapers.His friend,who writes news,shared an upcoming news story to be printed in the next edition.The story discloses that a local quick oil change firm has been cited for illegally dumping used oil and that customers have alleged that they paid for oil changes that were not made.As a major advertising client,the oil change firm is placing a full-page ad that mentions its environmentally safe handling methods and trustworthy service.Answering the six questions in the Pagano Model,help Laurence decide what action,if any,he should take.

Accepted Answer

The Pagano Model includes the following

Question 11

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.

Accepted Answer

A) informal 
B) formal 
C) email 
D) oral 
A) informal 
B) formal 
C) email 
D) oral

Question 12

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

Accepted Answer

A) True 
 B)False

Question 13

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

Accepted Answer

Dimension 1 Behavior that is illegal and

Question 14

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them.

Accepted Answer

A) control; coordinate 
B) coordinate; contain 
C) coordinate; control 
D) conduct; control 
A) control; coordinate 
B) coordinate; contain 
C) coordinate; control 
D) conduct; control

Question 15

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Accepted Answer

A) True 
 B)False

A strategic force affecting communication is

Which of the following is FALSE concerning teams?

While the sender of a message is responsible for effective encoding and the receiver for effective decoding,both have responsibility for addressing interferences.

Intrapersonal communication occurs when

Explain the steps in the communication process and why challenges can occur.

Managers at XYZ Manufacturing Company believe that "the ends justify the means" and defend certain unethical acts because they are in the best financial interest of the company.This action BEST typifies which potential cause of unethical behavior?

While every team is a group,not every group is a team.

The grapevine in an organization

Which of the following statements about language translation is FALSE?

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

In downward communication management attempts to activities within an organization while with horizontal communication management hopes to them.

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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Exam 1: Establishing a Framework for Business Communication

A strategic force affecting communication is

Which of the following is FALSE concerning teams?

While the sender of a message is responsible for effective encoding and the receiver for effective decoding,both have responsibility for addressing interferences.

Intrapersonal communication occurs when

Explain the steps in the communication process and why challenges can occur.

Managers at XYZ Manufacturing Company believe that "the ends justify the means" and defend certain unethical acts because they are in the best financial interest of the company.This action BEST typifies which potential cause of unethical behavior?

While every team is a group,not every group is a team.

The grapevine in an organization

Which of the following statements about language translation is FALSE?

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them.

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters

In downward communication management attempts to activities within an organization while with horizontal communication management hopes to them.