Question 1

Which of the following statements about culture is true?

Accepted Answer

A) Culture is inborn from the moment of birth. 
B) Components of culture such as value of the individual, value placed on materialism, work ethic, etc.are distinct, unrelated elements. 
C) Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. 
D) None of the above statements are true. 
A) Culture is inborn from the moment of birth. 
B) Components of culture such as value of the individual, value placed on materialism, work ethic, etc.are distinct, unrelated elements. 
C) Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. 
D) None of the above statements are true.

Question 2

Explain the challenges involved for both the sender and the receiver in the communication process.

Accepted Answer

People communicate to inform,persuade,or

Question 3

You are faced with a work-related ethical dilemma.In deciding what action to take,you would:

Accepted Answer

A) Check the company code of ethics to see if the action is prohibited. 
B) Check legal implications and the company code of ethics, and then decide if the action is personally ethical. 
C) Check with colleagues to see if they would take the action. 
D) Check the legal implications and feel free to take the action if it is not illegal. 
A) Check the company code of ethics to see if the action is prohibited. 
B) Check legal implications and the company code of ethics, and then decide if the action is personally ethical. 
C) Check with colleagues to see if they would take the action. 
D) Check the legal implications and feel free to take the action if it is not illegal.

Question 4

Open,honest communication is the single most important factor in successfully creating a Total Quality Management (TQM)environment.

Accepted Answer

A) True 
 B)False

Question 5

People communicate to satisfy needs in both their work lives and private lives.

Accepted Answer

A) True 
 B)False

Question 6

Though people around the world speak different languages,nonverbal communication,such as gestures and facial expressions,generally has the same meanings to all cultures.

Accepted Answer

A) True 
 B)False

Question 7

Sharon,an executive traveling on an international assignment,is preparing instructions to email to her staff during the trip.Carol is in the act of

Accepted Answer

A) giving feedback. 
B) interfering. 
C) encoding. 
D) decoding. 
A) giving feedback. 
B) interfering. 
C) encoding. 
D) decoding.

Question 8

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

Accepted Answer

A) True 
 B)False

Question 9

In spite of its poor reputation,the grapevine is in reality no more or less accurate than other channels.

Accepted Answer

A) True 
 B)False

Question 10

A major purpose in communication is to help people feel good about themselves and their friends,groups,and organizations.

Accepted Answer

A) True 
 B)False

Question 11

Javon explains a new policy to his staff which prohibits the use of office computers for personal email.Several of the employees frown at the news and one staff member makes a sarcastic remark.Steve's staff is

Accepted Answer

A) giving feedback. 
B) interfering. 
C) decoding. 
D) encoding. 
A) giving feedback. 
B) interfering. 
C) decoding. 
D) encoding.

Question 12

Email and instant messaging are common ways to communicate informally in an organization.How could cultural differences influence the effectiveness of electronic channels? In what ways could management help employees avoid potential communication problems?

Accepted Answer

Email and instant messaging frequently u

Question 13

Stakeholders are those affected by decisions and can include people inside and outside the organization.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would NOT be a goal of a diversity initiative program?

Accepted Answer

A) Increase cultural awareness 
B) Increase appreciation for cultural differences 
C) Build rapport by finding areas of commonality 
D) Improve communication by minimizing cultural factors 
A) Increase cultural awareness 
B) Increase appreciation for cultural differences 
C) Build rapport by finding areas of commonality 
D) Improve communication by minimizing cultural factors

Question 15

Which of the following is FALSE concerning instant messaging (IM)in official corporate communication?

Accepted Answer

A) Many U.S.firms use IM as a tool for business communication. 
B) In some organizations, IM is used to complement or replace email and voice mail. 
C) A varying number of people can log on to a chatroom and exchange ideas that other participants can see. 
D) Instant messaging overcomes the time barrier for geographically dispersed groups. 
A) Many U.S.firms use IM as a tool for business communication. 
B) In some organizations, IM is used to complement or replace email and voice mail. 
C) A varying number of people can log on to a chatroom and exchange ideas that other participants can see. 
D) Instant messaging overcomes the time barrier for geographically dispersed groups.

Question 16

Which of the following guidelines about overcoming intercultural barriers is NOT appropriate?

Accepted Answer

A) One should study and learn about a person's culture. 
B) The person should seek help from a trusted friend who understands the other person's culture. 
C) One should be patient and tolerant of ambiguity. 
D) One should help the other person overcome his or her cultural barriers by conforming to the new culture. 
A) One should study and learn about a person's culture. 
B) The person should seek help from a trusted friend who understands the other person's culture. 
C) One should be patient and tolerant of ambiguity. 
D) One should help the other person overcome his or her cultural barriers by conforming to the new culture.

Question 17

Which of the following is typically true of work teams?

Accepted Answer

A) Although the concept of work teams has been widely used in the U.S.for some time, it has not gained significant support in other countries. 
B) Work teams occasionally experience a drain on their collaborative energy; this drain is referred to as synergy. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals. 
A) Although the concept of work teams has been widely used in the U.S.for some time, it has not gained significant support in other countries. 
B) Work teams occasionally experience a drain on their collaborative energy; this drain is referred to as synergy. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals.

Question 18

Jeff receives an email from his boss,Sharon,who is on an international trip.As Jeff interprets the instructions from the email,he is in the act of

Accepted Answer

A) giving feedback. 
B) interfering. 
C) encoding. 
D) decoding. 
A) giving feedback. 
B) interfering. 
C) encoding. 
D) decoding.

Question 19

Which of the following statements is FALSE concerning privacy?

Accepted Answer

A) Most Americans feel they have less privacy today than ever. 
B) Technology has made protection of copyright easier. 
C) Electronic technology makes the sharing of information globally easier and at times without the consent of the information's owner. 
D) A recent Harris poll revealed that over half of the people believe that technology must be controlled to preserve privacy. 
A) Most Americans feel they have less privacy today than ever. 
B) Technology has made protection of copyright easier. 
C) Electronic technology makes the sharing of information globally easier and at times without the consent of the information's owner. 
D) A recent Harris poll revealed that over half of the people believe that technology must be controlled to preserve privacy.

Question 20

Which of the following best describes the common attitude that those from the U.S,Canada,and northern Europe have about the concept of time?

Accepted Answer

A) Time is money. 
B) The early bird gets the worm. 
C) Time is like air. 
D) Important things take more time than unimportant things. 
A) Time is money. 
B) The early bird gets the worm. 
C) Time is like air. 
D) Important things take more time than unimportant things.

Which of the following statements about culture is true?

Explain the challenges involved for both the sender and the receiver in the communication process.

You are faced with a work-related ethical dilemma.In deciding what action to take,you would:

Open,honest communication is the single most important factor in successfully creating a Total Quality Management (TQM)environment.

People communicate to satisfy needs in both their work lives and private lives.

Though people around the world speak different languages,nonverbal communication,such as gestures and facial expressions,generally has the same meanings to all cultures.

Sharon,an executive traveling on an international assignment,is preparing instructions to email to her staff during the trip.Carol is in the act of

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

In spite of its poor reputation,the grapevine is in reality no more or less accurate than other channels.

A major purpose in communication is to help people feel good about themselves and their friends,groups,and organizations.

Javon explains a new policy to his staff which prohibits the use of office computers for personal email.Several of the employees frown at the news and one staff member makes a sarcastic remark.Steve's staff is

Email and instant messaging are common ways to communicate informally in an organization.How could cultural differences influence the effectiveness of electronic channels? In what ways could management help employees avoid potential communication problems?

Stakeholders are those affected by decisions and can include people inside and outside the organization.

Which of the following would NOT be a goal of a diversity initiative program?

Which of the following is FALSE concerning instant messaging (IM)in official corporate communication?

Which of the following guidelines about overcoming intercultural barriers is NOT appropriate?

Which of the following is typically true of work teams?

Jeff receives an email from his boss,Sharon,who is on an international trip.As Jeff interprets the instructions from the email,he is in the act of

Which of the following statements is FALSE concerning privacy?

Which of the following best describes the common attitude that those from the U.S,Canada,and northern Europe have about the concept of time?

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 1: Establishing a Framework for Business Communication

Which of the following statements about culture is true?

Explain the challenges involved for both the sender and the receiver in the communication process.

You are faced with a work-related ethical dilemma.In deciding what action to take,you would:

Open,honest communication is the single most important factor in successfully creating a Total Quality Management (TQM)environment.

People communicate to satisfy needs in both their work lives and private lives.

Though people around the world speak different languages,nonverbal communication,such as gestures and facial expressions,generally has the same meanings to all cultures.

Sharon,an executive traveling on an international assignment,is preparing instructions to email to her staff during the trip.Carol is in the act of

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

In spite of its poor reputation,the grapevine is in reality no more or less accurate than other channels.

A major purpose in communication is to help people feel good about themselves and their friends,groups,and organizations.

Javon explains a new policy to his staff which prohibits the use of office computers for personal email.Several of the employees frown at the news and one staff member makes a sarcastic remark.Steve's staff is

Email and instant messaging are common ways to communicate informally in an organization.How could cultural differences influence the effectiveness of electronic channels? In what ways could management help employees avoid potential communication problems?

Stakeholders are those affected by decisions and can include people inside and outside the organization.

Which of the following would NOT be a goal of a diversity initiative program?

Which of the following is FALSE concerning instant messaging (IM)in official corporate communication?

Which of the following guidelines about overcoming intercultural barriers is NOT appropriate?

Which of the following is typically true of work teams?

Jeff receives an email from his boss,Sharon,who is on an international trip.As Jeff interprets the instructions from the email,he is in the act of

Which of the following statements is FALSE concerning privacy?

Which of the following best describes the common attitude that those from the U.S,Canada,and northern Europe have about the concept of time?

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters