Question 1

According to Abraham Maslow,the desire to contribute through philanthropic channels is an example of satisfying

Accepted Answer

A) social needs. 
B) safety needs. 
C) self-actualizing needs. 
D) ego needs. 
A) social needs. 
B) safety needs. 
C) self-actualizing needs. 
D) ego needs.

Question 2

Effective listening involves observing nonverbal communication as well as hearing the verbal message.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true concerning WellPoint's methods of building a service culture?

Accepted Answer

A) Offering their website in other languages promotes communication with diverse audiences. 
B) Associates are encouraged to focus on their own individual work rather than the overall goals of the company. 
C) Focusing on internal services rather than community volunteering improves overall customer satisfaction. 
D) The company focuses its resources on the insured rather than wasting them on the uninsured. 
A) Offering their website in other languages promotes communication with diverse audiences. 
B) Associates are encouraged to focus on their own individual work rather than the overall goals of the company. 
C) Focusing on internal services rather than community volunteering improves overall customer satisfaction. 
D) The company focuses its resources on the insured rather than wasting them on the uninsured.

Question 4

Consensus is the collective opinion of a group,even though each member may not agree with every aspect of the decision.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is FALSE concerning leadership in teams?

Accepted Answer

A) Leaders are optional when an organization moves to a group concept. 
B) The ability of a group leader to work toward task goals while contributing to the development of group and individual goals is often critical to group success. 
C) Leadership may be shared among several participants. 
D) The leader establishes norms and provides motivation for effective group activity. 
A) Leaders are optional when an organization moves to a group concept. 
B) The ability of a group leader to work toward task goals while contributing to the development of group and individual goals is often critical to group success. 
C) Leadership may be shared among several participants. 
D) The leader establishes norms and provides motivation for effective group activity.

Question 6

Competition is a standard way of life in U.S.companies,both internally and externally.What happens in a company when this competitive attitude becomes a "win/lose" philosophy? How can management help develop a "win/win" philosophy toward internal competition?

Accepted Answer

Excessive internal competition can repla

Question 7

Which of the following is FALSE concerning face-to-face meetings?

Accepted Answer

A) Face-to-face meetings make it harder to reach consensus. 
B) Face-to-face meetings are helpful when communicating sensitive issues. 
C) Face-to-face meetings help establish group rapport. 
D) Face-to-face meetings are preferred to electronic meetings when participants don't know each other. 
A) Face-to-face meetings make it harder to reach consensus. 
B) Face-to-face meetings are helpful when communicating sensitive issues. 
C) Face-to-face meetings help establish group rapport. 
D) Face-to-face meetings are preferred to electronic meetings when participants don't know each other.

Question 8

Which of the following facts makes listening difficult?

Accepted Answer

A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Making written notes short circuits the listening activity. 
A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Making written notes short circuits the listening activity.

Question 9

The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.

Accepted Answer

A) True 
 B)False

Question 10

A manager who constantly emphasizes punctuality to subordinates arrives late to meetings.The nonverbal message will be more strongly believed by the subordinates.

Accepted Answer

A) True 
 B)False

Question 11

An ultimate requirement of listening for information is that the listener

Accepted Answer

A) is judgmental. 
B) takes copious notes. 
C) avoids focusing on nonverbal cues. 
D) is able to separate fact from fiction and humor from seriousness. 
A) is judgmental. 
B) takes copious notes. 
C) avoids focusing on nonverbal cues. 
D) is able to separate fact from fiction and humor from seriousness.

Question 12

Which of the following is important for U.S.business people to remember when conducting international negotiations?

Accepted Answer

A) Other cultures tend to place less emphasis on nonverbal behavior than do those from the U.S. 
B) Those from Central American and Middle Eastern countries view the use of time more rigidly than do those from the U.S. 
C) Negotiators from the U.S.are typically seen as passive. 
D) Laws and ethics as well as customs vary considerably among countries. 
A) Other cultures tend to place less emphasis on nonverbal behavior than do those from the U.S. 
B) Those from Central American and Middle Eastern countries view the use of time more rigidly than do those from the U.S. 
C) Negotiators from the U.S.are typically seen as passive. 
D) Laws and ethics as well as customs vary considerably among countries.

Question 13

Which of the following is NOT a characteristic of effective groups?

Accepted Answer

A) Members have common goals. 
B) Members are flexible in the roles they assume. 
C) Members establish norms for behavior and expectations. 
D) Members compete for the leadership position. 
A) Members have common goals. 
B) Members are flexible in the roles they assume. 
C) Members establish norms for behavior and expectations. 
D) Members compete for the leadership position.

Question 14

According to Maslow's hierarchy of needs,people generally satisfy lower level needs before they move on to higher level needs.

Accepted Answer

A) True 
 B)False

Question 15

Discuss the relationship of men's and women's communication styles to the Hershey/Blanchard situational leadership model.

Accepted Answer

Men and women communicate differently.Me

Question 16

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America.Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times.Preeti is not listening attentively to Jose most likely because of the following listening problem:

Accepted Answer

A) Faking attention 
B) Allowing disruptions 
C) Overlistening 
D) Stereotyping 
A) Faking attention 
B) Allowing disruptions 
C) Overlistening 
D) Stereotyping

Question 17

Which of the following describes the major difference between teams and groups?

Accepted Answer

A) Members of teams generally have a higher commitment to the overall goal than do members of groups. 
B) Teams are usually smaller than groups. 
C) Teams do not require leaders, while groups do. 
D) Teams exist indefinitely while groups exist for a limited period of time. 
A) Members of teams generally have a higher commitment to the overall goal than do members of groups. 
B) Teams are usually smaller than groups. 
C) Teams do not require leaders, while groups do. 
D) Teams exist indefinitely while groups exist for a limited period of time.

Question 18

Which of the following stages of team development is often NOT experienced,even in long-term teams?

Accepted Answer

A) Storming 
B) Performing 
C) Norming 
D) Brainstorming 
A) Storming 
B) Performing 
C) Norming 
D) Brainstorming

Question 19

Which of the following is true concerning Maslow's theory?

Accepted Answer

A) People are motivated to satisfy needs at various levels in no particular order. 
B) Maslow recognized eight levels of human needs. 
C) Most people in U.S.society have satisfied all their levels of needs. 
D) Effective managers recognize ways to help people satisfy their needs. 
A) People are motivated to satisfy needs at various levels in no particular order. 
B) Maslow recognized eight levels of human needs. 
C) Most people in U.S.society have satisfied all their levels of needs. 
D) Effective managers recognize ways to help people satisfy their needs.

Question 20

Jakeel is a new sales representative with Sensations,Inc.He attends a regional sales meeting,followed by a reception.He converses with three new sales people and an hour later forgets their names.This is an example of the following bad listening habit:

Accepted Answer

A) Faking attention: he pretends to listen but misses the message. 
B) Empathetic listening: he is unable to be objective because her emotions are in the way. 
C) Stereotyping; the speakers did not meet his standards, so he prejudged them. 
D) Failing to observe nonverbal aids: he does not take note of the body language of the sales reps. 
A) Faking attention: he pretends to listen but misses the message. 
B) Empathetic listening: he is unable to be objective because her emotions are in the way. 
C) Stereotyping; the speakers did not meet his standards, so he prejudged them. 
D) Failing to observe nonverbal aids: he does not take note of the body language of the sales reps.

According to Abraham Maslow,the desire to contribute through philanthropic channels is an example of satisfying

Effective listening involves observing nonverbal communication as well as hearing the verbal message.

Which of the following is true concerning WellPoint's methods of building a service culture?

Consensus is the collective opinion of a group,even though each member may not agree with every aspect of the decision.

Which of the following is FALSE concerning leadership in teams?

Competition is a standard way of life in U.S.companies,both internally and externally.What happens in a company when this competitive attitude becomes a "win/lose" philosophy? How can management help develop a "win/win" philosophy toward internal competition?

Which of the following is FALSE concerning face-to-face meetings?

Which of the following facts makes listening difficult?

The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.

A manager who constantly emphasizes punctuality to subordinates arrives late to meetings.The nonverbal message will be more strongly believed by the subordinates.

An ultimate requirement of listening for information is that the listener

Which of the following is important for U.S.business people to remember when conducting international negotiations?

Which of the following is NOT a characteristic of effective groups?

According to Maslow's hierarchy of needs,people generally satisfy lower level needs before they move on to higher level needs.

Discuss the relationship of men's and women's communication styles to the Hershey/Blanchard situational leadership model.

Which of the following describes the major difference between teams and groups?

Which of the following stages of team development is often NOT experienced,even in long-term teams?

Which of the following is true concerning Maslow's theory?

Jakeel is a new sales representative with Sensations,Inc.He attends a regional sales meeting,followed by a reception.He converses with three new sales people and an hour later forgets their names.This is an example of the following bad listening habit:

Establishing a Framework for Business Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 2: Focusing on Interpersonal and Group Communication

According to Abraham Maslow,the desire to contribute through philanthropic channels is an example of satisfying

Effective listening involves observing nonverbal communication as well as hearing the verbal message.

Which of the following is true concerning WellPoint's methods of building a service culture?

Consensus is the collective opinion of a group,even though each member may not agree with every aspect of the decision.

Which of the following is FALSE concerning leadership in teams?

Competition is a standard way of life in U.S.companies,both internally and externally.What happens in a company when this competitive attitude becomes a "win/lose" philosophy? How can management help develop a "win/win" philosophy toward internal competition?

Which of the following is FALSE concerning face-to-face meetings?

Which of the following facts makes listening difficult?

The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.

A manager who constantly emphasizes punctuality to subordinates arrives late to meetings.The nonverbal message will be more strongly believed by the subordinates.

An ultimate requirement of listening for information is that the listener

Which of the following is important for U.S.business people to remember when conducting international negotiations?

Which of the following is NOT a characteristic of effective groups?

According to Maslow's hierarchy of needs,people generally satisfy lower level needs before they move on to higher level needs.

Discuss the relationship of men's and women's communication styles to the Hershey/Blanchard situational leadership model.

Which of the following describes the major difference between teams and groups?

Which of the following stages of team development is often NOT experienced,even in long-term teams?

Which of the following is true concerning Maslow's theory?

Jakeel is a new sales representative with Sensations,Inc.He attends a regional sales meeting,followed by a reception.He converses with three new sales people and an hour later forgets their names.This is an example of the following bad listening habit:

Establishing a Framework for Business Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters