Question 1

Which of the following statements is NOT accurate in regard to presentation software for the design of graphics?

Accepted Answer

A) Effective users of current presentation software packages still need knowledge of graphic design. 
B) The latest presentation software packages try to guide users away from the worst errors of taste and judgment. 
C) Developers of presentation software continue to reflect limited awareness of the rules for graphic aid creation in their products' default settings. 
D) An effective communicator can confidently rely on the default settings in presentation software to design visuals. 
A) Effective users of current presentation software packages still need knowledge of graphic design. 
B) The latest presentation software packages try to guide users away from the worst errors of taste and judgment. 
C) Developers of presentation software continue to reflect limited awareness of the rules for graphic aid creation in their products' default settings. 
D) An effective communicator can confidently rely on the default settings in presentation software to design visuals.

Question 2

Documentation of the work of others in a report accomplishes which of the following?

Accepted Answer

A) It detracts from the original ideas presented by the writer. 
B) It can give the impression that plagiarism has occurred. 
C) It strengthens weak research methods. 
D) It adds credibility to the writer's ideas and conclusions. 
A) It detracts from the original ideas presented by the writer. 
B) It can give the impression that plagiarism has occurred. 
C) It strengthens weak research methods. 
D) It adds credibility to the writer's ideas and conclusions.

Question 3

The best definition for validity is

Accepted Answer

A) a measure of the degree to which data measures what you intend for it to measure. 
B) a measure of the accuracy and repeatability of the data. 
C) a measure of the relationship between two variables. 
D) none of the above. 
A) a measure of the degree to which data measures what you intend for it to measure. 
B) a measure of the accuracy and repeatability of the data. 
C) a measure of the relationship between two variables. 
D) none of the above.

Question 4

Effective strategies for structuring bad-news messages

Accepted Answer

A) follow the deductive sequence. 
B) vary dramatically from one company to another. 
C) can generally be applied to cultures around the world. 
D) are generally consistent among North American audiences. 
A) follow the deductive sequence. 
B) vary dramatically from one company to another. 
C) can generally be applied to cultures around the world. 
D) are generally consistent among North American audiences.

Question 5

Which graphic aid would be best to show the annual sales performance of five McDonald's restaurants in Tyler,Texas?

Accepted Answer

A) line graph 
B) bar chart 
C) pie chart 
D) Gantt chart 
A) line graph 
B) bar chart 
C) pie chart 
D) Gantt chart

Question 6

Which of the following is an effective strategy for companies that want to provide strong internal communication?

Accepted Answer

A) Promote open exchange of honest, candid communication. 
B) Choose one communication channel and use it consistently. 
C) Carefully define the types of questions employees may ask management. 
D) Keep employees informed of good news but avoid reporting the bad. 
A) Promote open exchange of honest, candid communication. 
B) Choose one communication channel and use it consistently. 
C) Carefully define the types of questions employees may ask management. 
D) Keep employees informed of good news but avoid reporting the bad.

Question 7

Melanie is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he do when writing his message?

Accepted Answer

A) Use long, descriptive paragraphs. 
B) Use abstract nouns and passive verbs. 
C) Focus repeated attention on the benefits to the company. 
D) Use a deductive outline. 
A) Use long, descriptive paragraphs. 
B) Use abstract nouns and passive verbs. 
C) Focus repeated attention on the benefits to the company. 
D) Use a deductive outline.

Question 8

An inductive approach should be used in a bad news message EXCEPT when

Accepted Answer

A) the message addresses an important matter. 
B) the message is contained in a memo sent to company personnel. 
C) the sender and recipient have a close and longstanding relationship. 
D) all of the above. 
A) the message addresses an important matter. 
B) the message is contained in a memo sent to company personnel. 
C) the sender and recipient have a close and longstanding relationship. 
D) all of the above.

Question 9

Which of the following sentences best expresses the receiver's point of view?

Accepted Answer

A) I want to register my satisfaction, along with that of others, with the new employee training program. 
B) A new training program can be a tremendous boost to employee enthusiasm. 
C) Congratulations on your launch of the new employee training program. 
D) I hear that you are the one to thank for the new employee training program. 
A) I want to register my satisfaction, along with that of others, with the new employee training program. 
B) A new training program can be a tremendous boost to employee enthusiasm. 
C) Congratulations on your launch of the new employee training program. 
D) I hear that you are the one to thank for the new employee training program.

Question 10

Which of the following is NOT a recommended format for writing a date in an international business document?

Accepted Answer

A) 2/10/08 
B) 10.2.2008 
C) 10 February 2008 
D) All are recommended formats. 
A) 2/10/08 
B) 10.2.2008 
C) 10 February 2008 
D) All are recommended formats.

Question 11

Which of the following headings is NOT parallel with the others?

Accepted Answer

A) Cost of living in the Midwest Soars 
B) Cost of Living in the South is Level 
C) Increasing Cost of Living in New England 
D) All are parallel 
A) Cost of living in the Midwest Soars 
B) Cost of Living in the South is Level 
C) Increasing Cost of Living in New England 
D) All are parallel

Question 12

The LEAST effective means for delivering an unpleasant or highly emotional message to a single employee is to

Accepted Answer

A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place a message on the company's web page. 
A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place a message on the company's web page.

Question 13

What is the correct order for the inductive writing sequence?

Accepted Answer

A) Reasons, neutral idea, bad news, and desire to continue the relationship. 
B) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship. 
C) Bad news, reasons, counterproposal, and desire to continue the relationship. 
D) Buffer, bad news, reasons, counterproposal, an desire to continue the relationship. 
A) Reasons, neutral idea, bad news, and desire to continue the relationship. 
B) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship. 
C) Bad news, reasons, counterproposal, and desire to continue the relationship. 
D) Buffer, bad news, reasons, counterproposal, an desire to continue the relationship.

Question 14

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms LEAST fits the above description?

Accepted Answer

A) Melting pot 
B) Internationalization 
C) Mosaic 
D) Globalization 
A) Melting pot 
B) Internationalization 
C) Mosaic 
D) Globalization

Question 15

Which of the following is NOT true of nonverbal communication?

Accepted Answer

A) Nonverbal messages may be intentional or unintentional. 
B) While verbal messages have different meanings for different people, nonverbal messages have consistent meanings for different people. 
C) Nonverbal messages can contradict the accompanying verbal message. 
D) A nonverbal message can be more powerful than the accompanying verbal message. 
A) Nonverbal messages may be intentional or unintentional. 
B) While verbal messages have different meanings for different people, nonverbal messages have consistent meanings for different people. 
C) Nonverbal messages can contradict the accompanying verbal message. 
D) A nonverbal message can be more powerful than the accompanying verbal message.

Question 16

Which of the following is NOT an accurate statement concerning the use of primary and secondary research methods?

Accepted Answer

A) Secondary research helps to establish a starting point for primary research. 
B) A researcher typically considers both secondary and primary research methods when deciding how to best obtain information to solve a particular problem. 
C) Primary research refers to the predominant research method selected for a study, with secondary research available as an option, if needed. 
D) Primary research includes observation, experimentation, and normative surveys. 
A) Secondary research helps to establish a starting point for primary research. 
B) A researcher typically considers both secondary and primary research methods when deciding how to best obtain information to solve a particular problem. 
C) Primary research refers to the predominant research method selected for a study, with secondary research available as an option, if needed. 
D) Primary research includes observation, experimentation, and normative surveys.

Question 17

Which of the following is NOT correct concerning the summary,conclusions,and recommendations of a formal report?

Accepted Answer

A) An informational report typically ends with a summary and has no conclusions or recommendations. 
B) An analytical report typically has no summary but has conclusions and recommendations. 
C) For short reports, the writer may place the summary, conclusions, and recommendations together in one section. 
D) All of the above are correct. 
A) An informational report typically ends with a summary and has no conclusions or recommendations. 
B) An analytical report typically has no summary but has conclusions and recommendations. 
C) For short reports, the writer may place the summary, conclusions, and recommendations together in one section. 
D) All of the above are correct.

Question 18

Which of the following is recommended concerning the use of gestures during a business presentation?

Accepted Answer

A) Vary hand motions to emphasize important points; otherwise, relax your hands at your sides or place on podium. 
B) Eliminate gestures for more serious, formal presentations. 
C) Practice your gestures so that you know precisely what movements to make at specific times. 
D) None of the above. 
A) Vary hand motions to emphasize important points; otherwise, relax your hands at your sides or place on podium. 
B) Eliminate gestures for more serious, formal presentations. 
C) Practice your gestures so that you know precisely what movements to make at specific times. 
D) None of the above.

Question 19

Which of the following statements about employment interviews is correct?

Accepted Answer

A) The applicant can find out everything he needs to know about the company at the interview. 
B) A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C) An applicant should ask relatively few questions at the interview and let the interviewer do the questioning. 
D) Most questions asked in interviews can be answered from the résumé. 
A) The applicant can find out everything he needs to know about the company at the interview. 
B) A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C) An applicant should ask relatively few questions at the interview and let the interviewer do the questioning. 
D) Most questions asked in interviews can be answered from the résumé.

Question 20

Which of the following is an example of an effective talking title?

Accepted Answer

A) Consumer Spending in the U.S. 
B) First Quarter U.S.Consumer Spending 
C) News on Consumer Spending 
D) U.S.Consumer Spending Declined in First Quarter 
A) Consumer Spending in the U.S. 
B) First Quarter U.S.Consumer Spending 
C) News on Consumer Spending 
D) U.S.Consumer Spending Declined in First Quarter

Which of the following statements is NOT accurate in regard to presentation software for the design of graphics?

Documentation of the work of others in a report accomplishes which of the following?

The best definition for validity is

Effective strategies for structuring bad-news messages

Which graphic aid would be best to show the annual sales performance of five McDonald's restaurants in Tyler,Texas?

Which of the following is an effective strategy for companies that want to provide strong internal communication?

Melanie is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he do when writing his message?

An inductive approach should be used in a bad news message EXCEPT when

Which of the following sentences best expresses the receiver's point of view?

Which of the following is NOT a recommended format for writing a date in an international business document?

Which of the following headings is NOT parallel with the others?

The LEAST effective means for delivering an unpleasant or highly emotional message to a single employee is to

What is the correct order for the inductive writing sequence?

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms LEAST fits the above description?

Which of the following is NOT true of nonverbal communication?

Which of the following is NOT an accurate statement concerning the use of primary and secondary research methods?

Which of the following is NOT correct concerning the summary,conclusions,and recommendations of a formal report?

Which of the following is recommended concerning the use of gestures during a business presentation?

Which of the following statements about employment interviews is correct?

Which of the following is an example of an effective talking title?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

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Exam 19: Extension Course Pretest

Which of the following statements is NOT accurate in regard to presentation software for the design of graphics?

Documentation of the work of others in a report accomplishes which of the following?

The best definition for validity is

Effective strategies for structuring bad-news messages

Which graphic aid would be best to show the annual sales performance of five McDonald's restaurants in Tyler,Texas?

Which of the following is an effective strategy for companies that want to provide strong internal communication?

Melanie is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he do when writing his message?

An inductive approach should be used in a bad news message EXCEPT when

Which of the following sentences best expresses the receiver's point of view?

Which of the following is NOT a recommended format for writing a date in an international business document?

Which of the following headings is NOT parallel with the others?

The LEAST effective means for delivering an unpleasant or highly emotional message to a single employee is to

What is the correct order for the inductive writing sequence?

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms LEAST fits the above description?

Which of the following is NOT true of nonverbal communication?

Which of the following is NOT an accurate statement concerning the use of primary and secondary research methods?

Which of the following is NOT correct concerning the summary,conclusions,and recommendations of a formal report?

Which of the following is recommended concerning the use of gestures during a business presentation?

Which of the following statements about employment interviews is correct?

Which of the following is an example of an effective talking title?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Filters