Question 1

When formatting a scannable version of your résumé,you should NOT

Accepted Answer

A) include the same level of detail as when preparing a traditional résumé. 
B) use bullets to differentiate sections of the résumé. 
C) use italics, underline, or script fonts. 
D) be concerned about margins and placement of sections. 
A) include the same level of detail as when preparing a traditional résumé. 
B) use bullets to differentiate sections of the résumé. 
C) use italics, underline, or script fonts. 
D) be concerned about margins and placement of sections.

Question 2

To protect computer systems from email viruses and hoaxes,you should NOT

Accepted Answer

A) install a virus scan program and set it to scan all incoming email. 
B) forward questionable messages to the email administrator. 
C) forward all warning about viruses to those in your address book just in case they are real. 
D) open email attachments with an ".exe" extension. 
A) install a virus scan program and set it to scan all incoming email. 
B) forward questionable messages to the email administrator. 
C) forward all warning about viruses to those in your address book just in case they are real. 
D) open email attachments with an ".exe" extension.

Question 3

A supervisor notices that an employee has been late to work for three days this week.What action would be LEAST recommended for fostering open communication?

Accepted Answer

A) Call the employee to ask him about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face-to-face to discuss the lateness. 
D) Send the employee an email message about his or her lateness. 
A) Call the employee to ask him about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face-to-face to discuss the lateness. 
D) Send the employee an email message about his or her lateness.

Question 4

Which of the following is NOT true when using color in a presentation graphic?

Accepted Answer

A) Brighter colors give a less formal look than do subdued colors. 
B) Blues and greens relax, while reds and oranges stimulate. 
C) Red and green are good colors to use to differentiate important ideas. 
D) Too much use of color can distract and agitate the audience. 
A) Brighter colors give a less formal look than do subdued colors. 
B) Blues and greens relax, while reds and oranges stimulate. 
C) Red and green are good colors to use to differentiate important ideas. 
D) Too much use of color can distract and agitate the audience.

Question 5

When writing a message offering constructive criticism to a business,the writer's intent should NOT be

Accepted Answer

A) to inform management about changes that need to be made. 
B) to assure a better experience for future clients. 
C) to get even when bad service has been rendered. 
D) to include only specific facts that can be verified. 
A) to inform management about changes that need to be made. 
B) to assure a better experience for future clients. 
C) to get even when bad service has been rendered. 
D) to include only specific facts that can be verified.

Question 6

Which of the following is FALSE true concerning readability level?

Accepted Answer

A) A readability level of 10 means that a person would need to be able to read at the 10-grade level to understand the material. 
B) The two factors affecting the readability level are the number of difficult words in the passage and the average sentence length. 
C) Many word processing software programs can calculate readability levels of documents. 
D) The writer must know the education level of the audience to use the appropriate reading level. 
A) A readability level of 10 means that a person would need to be able to read at the 10-grade level to understand the material. 
B) The two factors affecting the readability level are the number of difficult words in the passage and the average sentence length. 
C) Many word processing software programs can calculate readability levels of documents. 
D) The writer must know the education level of the audience to use the appropriate reading level.

Question 7

Which of the following statements about sampling is NOT correct?

Accepted Answer

A) Sampling is based on the principle that a sufficiently large number of randomly drawn subjects from a population will be representative of the whole population. 
B) The results of a sample will be always be somewhat biased and therefore not reliable for formal research. 
C) Sampling is a survey technique that eliminates the need for questioning 100 percent of the population. 
D) All of the above are correct. 
A) Sampling is based on the principle that a sufficiently large number of randomly drawn subjects from a population will be representative of the whole population. 
B) The results of a sample will be always be somewhat biased and therefore not reliable for formal research. 
C) Sampling is a survey technique that eliminates the need for questioning 100 percent of the population. 
D) All of the above are correct.

Question 8

Which of the following would be the least advisable technique to use when delivering a business presentation?

Accepted Answer

A) quotes from prominent people 
B) jokes and humor 
C) anecdotes 
D) numerous exact numbers and statistics 
A) quotes from prominent people 
B) jokes and humor 
C) anecdotes 
D) numerous exact numbers and statistics

Question 9

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

Accepted Answer

A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Choose an inductive approach for a spoken message and a deductive approach for a written message. 
D) All of the above are part of the process. 
A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Choose an inductive approach for a spoken message and a deductive approach for a written message. 
D) All of the above are part of the process.

Question 10

An email message with the subject of "Planning Meeting for Glen Project" should have which of the following as its first sentence?

Accepted Answer

A) Please remember to attend our next meeting on Friday. 
B) Attached are the notes from our Monday meeting discussing the launch of the Glen project on March 3. 
C) Does anyone recall the name of the contractor we discussed at the meeting? 
D) Thanks for your help on the committee. 
A) Please remember to attend our next meeting on Friday. 
B) Attached are the notes from our Monday meeting discussing the launch of the Glen project on March 3. 
C) Does anyone recall the name of the contractor we discussed at the meeting? 
D) Thanks for your help on the committee.

Question 11

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Accepted Answer

A) Sentence fragments, passive voice, jargon, and cliches are some types of errors than be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They are more beneficial to writers familiar with the principles of writing than to those who are not. 
D) Use of the features eliminates the need for the reader to check a passage for grammatical correctness. 
A) Sentence fragments, passive voice, jargon, and cliches are some types of errors than be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They are more beneficial to writers familiar with the principles of writing than to those who are not. 
D) Use of the features eliminates the need for the reader to check a passage for grammatical correctness.

Question 12

Which of the following statements is true concerning sentence and paragraph length in business messages?

Accepted Answer

A) A sentence should not be shorter than 11 words or longer than 25 words. 
B) While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing. 
C) The first and last paragraphs are typically longer than other paragraphs in the message. 
D) Paragraphs in business letters, memos, and email messages are typically shorter than paragraphs in business reports. 
A) A sentence should not be shorter than 11 words or longer than 25 words. 
B) While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing. 
C) The first and last paragraphs are typically longer than other paragraphs in the message. 
D) Paragraphs in business letters, memos, and email messages are typically shorter than paragraphs in business reports.

Question 13

Which research method would be best to determine whether employees learn more effectively in a face-to-face training class or in a web-based training session?

Accepted Answer

A) Historical 
B) Survey 
C) Observational 
D) Experimental 
A) Historical 
B) Survey 
C) Observational 
D) Experimental

Question 14

Which of the following is true about instant messaging (IM)in official corporate communication?

Accepted Answer

A) More than three-fourths of U.S.companies use IM for official communication. 
B) IM has limited application and cannot substitute for an email or voice mail. 
C) Some corporate leaders are concerned that the use of IM jeopardizes productivity and security. 
D) While U.S.companies have accepted IM as an appropriate method of communicating policies and procedures, other countries have not yet seen the value of the technology. 
A) More than three-fourths of U.S.companies use IM for official communication. 
B) IM has limited application and cannot substitute for an email or voice mail. 
C) Some corporate leaders are concerned that the use of IM jeopardizes productivity and security. 
D) While U.S.companies have accepted IM as an appropriate method of communicating policies and procedures, other countries have not yet seen the value of the technology.

Question 15

What proofreading procedure should Kyle use when proofreading an employee training manual?

Accepted Answer

A) Proofread only once, thoroughly checking for errors of various types. 
B) Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C) Proofread three times, concentrating on content, organization, and style in the first pass; on mechanical errors in the second pass, and reading from right to left in the third pass. 
D) Allow the computer to do the proofreading, as it is thorough and accurate. 
A) Proofread only once, thoroughly checking for errors of various types. 
B) Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C) Proofread three times, concentrating on content, organization, and style in the first pass; on mechanical errors in the second pass, and reading from right to left in the third pass. 
D) Allow the computer to do the proofreading, as it is thorough and accurate.

Question 16

An organization that wants to provide its employees with always-available information,company forms,and contact capability should use which of the following?

Accepted Answer

A) Intranet 
B) Extranet 
C) Voice mail 
D) Email 
A) Intranet 
B) Extranet 
C) Voice mail 
D) Email

Question 17

A persuasive email message to promote pop-up blocker software has as its central selling point the protection of children from pornography.The central selling point should

Accepted Answer

A) appear early in the message when the product is introduced. 
B) appear at the end of the message to reinforce the requested action. 
C) be reinforced as the benefits of the product are discussed. 
D) be emphasized in each of the areas described above. 
A) appear early in the message when the product is introduced. 
B) appear at the end of the message to reinforce the requested action. 
C) be reinforced as the benefits of the product are discussed. 
D) be emphasized in each of the areas described above.

Question 18

Which of the following facts is NOT a reason that listening can be challenging?

Accepted Answer

A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Listeners often make written notes as they listen. 
A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Listeners often make written notes as they listen.

Question 19

Which of the following employment messages would most appropriately be written using an inductive approach?

Accepted Answer

A) A letter of application that accompanies your résumé 
B) A thank-you message written after your interview 
C) A job refusal letter written to decline a job offer 
D) None of the above would use an inductive approach 
A) A letter of application that accompanies your résumé 
B) A thank-you message written after your interview 
C) A job refusal letter written to decline a job offer 
D) None of the above would use an inductive approach

Question 20

While being interviewed for a job you really hope to be offered,the interviewer asks you about your ethnic background.What is the most effective way for you to handle the question?

Accepted Answer

A) Refuse to answer because it is your legal right to do so. 
B) Attempt to answer the primary concern that motivated the question. 
C) Answer it to be polite and take your chances with the effects it may have. 
D) Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it. 
A) Refuse to answer because it is your legal right to do so. 
B) Attempt to answer the primary concern that motivated the question. 
C) Answer it to be polite and take your chances with the effects it may have. 
D) Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it.

When formatting a scannable version of your résumé,you should NOT

To protect computer systems from email viruses and hoaxes,you should NOT

A supervisor notices that an employee has been late to work for three days this week.What action would be LEAST recommended for fostering open communication?

Which of the following is NOT true when using color in a presentation graphic?

When writing a message offering constructive criticism to a business,the writer's intent should NOT be

Which of the following is FALSE true concerning readability level?

Which of the following statements about sampling is NOT correct?

Which of the following would be the least advisable technique to use when delivering a business presentation?

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

An email message with the subject of "Planning Meeting for Glen Project" should have which of the following as its first sentence?

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Which of the following statements is true concerning sentence and paragraph length in business messages?

Which research method would be best to determine whether employees learn more effectively in a face-to-face training class or in a web-based training session?

Which of the following is true about instant messaging (IM)in official corporate communication?

What proofreading procedure should Kyle use when proofreading an employee training manual?

An organization that wants to provide its employees with always-available information,company forms,and contact capability should use which of the following?

A persuasive email message to promote pop-up blocker software has as its central selling point the protection of children from pornography.The central selling point should

Which of the following facts is NOT a reason that listening can be challenging?

Which of the following employment messages would most appropriately be written using an inductive approach?

While being interviewed for a job you really hope to be offered,the interviewer asks you about your ethnic background.What is the most effective way for you to handle the question?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

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Exam 19: Extension Course Pretest

When formatting a scannable version of your résumé,you should NOT

To protect computer systems from email viruses and hoaxes,you should NOT

A supervisor notices that an employee has been late to work for three days this week.What action would be LEAST recommended for fostering open communication?

Which of the following is NOT true when using color in a presentation graphic?

When writing a message offering constructive criticism to a business,the writer's intent should NOT be

Which of the following is FALSE true concerning readability level?

Which of the following statements about sampling is NOT correct?

Which of the following would be the least advisable technique to use when delivering a business presentation?

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

An email message with the subject of "Planning Meeting for Glen Project" should have which of the following as its first sentence?

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Which of the following statements is true concerning sentence and paragraph length in business messages?

Which research method would be best to determine whether employees learn more effectively in a face-to-face training class or in a web-based training session?

Which of the following is true about instant messaging (IM)in official corporate communication?

What proofreading procedure should Kyle use when proofreading an employee training manual?

An organization that wants to provide its employees with always-available information,company forms,and contact capability should use which of the following?

A persuasive email message to promote pop-up blocker software has as its central selling point the protection of children from pornography.The central selling point should

Which of the following facts is NOT a reason that listening can be challenging?

Which of the following employment messages would most appropriately be written using an inductive approach?

While being interviewed for a job you really hope to be offered,the interviewer asks you about your ethnic background.What is the most effective way for you to handle the question?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Filters