Question 1

What is the customary way for the writer to sign a memorandum?

Accepted Answer

A) A handwritten signature below the message 
B) Handwritten initials to the right of the sender's name in the heading 
C) Typed name at the end of the document 
D) No signing necessary 
A) A handwritten signature below the message 
B) Handwritten initials to the right of the sender's name in the heading 
C) Typed name at the end of the document 
D) No signing necessary

Question 2

Explain the two common punctuation styles used in business letters.

Accepted Answer

Letters using mixed punctuation style ha

Question 3

Personal and professional titles,such as Mr.,Ms.,and Dr.,should be omitted in the letter address section of a letter document.

Accepted Answer

A) True 
 B)False

Question 4

Many companies are moving toward using the new wider line and paragraph spacing defaults in current word processing programs rather than traditional single and double spacing.

Accepted Answer

A) True 
 B)False

Question 5

In the block letter format,all lines (including beginnings of paragraphs)begin at the left margin.

Accepted Answer

A) True 
 B)False

Question 6

Discuss the use of emoticons in business messages.

Accepted Answer

Emoticons are a way to lighten the mood,

Question 7

Which of the following is FALSE concerning the use of headings in reports?

Accepted Answer

A) Several levels of headings may be used and should be typed in different ways to indicate level of importance. 
B) Heading format varies with the documentation manual used. 
C) Two levels of headings should not appear consecutively without any intervening text. 
D) Only first, second, and third level headings should be used. 
A) Several levels of headings may be used and should be typed in different ways to indicate level of importance. 
B) Heading format varies with the documentation manual used. 
C) Two levels of headings should not appear consecutively without any intervening text. 
D) Only first, second, and third level headings should be used.

Question 8

Which of the following is NOT a technique to use when formatting a memo?

Accepted Answer

A) Omit personal and professional titles. 
B) Include a specific subject line to make reading easier. 
C) Sign your name at the end of the document. 
D) Use single-spaced, unindented paragraphs. 
A) Omit personal and professional titles. 
B) Include a specific subject line to make reading easier. 
C) Sign your name at the end of the document. 
D) Use single-spaced, unindented paragraphs.

Question 9

Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.

Accepted Answer

A) True 
 B)False

Question 10

Your company has a policy of using the modified block format for letters with indented paragraphs and mixed punctuation.You have been given the authority to modify this policy to reflect the efficient keyboarding approach without eliminating any standard letter parts.What is your best recommendation to meet this objective?

Accepted Answer

A) Use modified block format with open punctuation. 
B) Use block format with open punctuation. 
C) Use modified block format with open punctuation and no paragraph indentions. 
D) Use memo format. 
A) Use modified block format with open punctuation. 
B) Use block format with open punctuation. 
C) Use modified block format with open punctuation and no paragraph indentions. 
D) Use memo format.

Question 11

The writer's business title may be typed following or on the line below the writer's typed name.

Accepted Answer

A) True 
 B)False

Question 12

The standard paper size for business documents is consistent around the world.

Accepted Answer

A) True 
 B)False

Question 13

Most business letters and memos are printed with a ragged right margin and left justified margin.

Accepted Answer

A) True 
 B)False

Question 14

Open punctuation

Accepted Answer

A) omits the commas after the salutation and the complimentary close. 
B) includes a colon after the salutation and a comma after the complimentary close. 
C) leaves punctuation to the discretion of the writer. 
D) omits the colon after the salutation and the comma after the complimentary close. 
A) omits the commas after the salutation and the complimentary close. 
B) includes a colon after the salutation and a comma after the complimentary close. 
C) leaves punctuation to the discretion of the writer. 
D) omits the colon after the salutation and the comma after the complimentary close.

Question 15

Describe the standard parts of a business letter.

Accepted Answer

Standard parts of a business letter are:

Question 16

Which of the following is most accurate concerning the spacing of company reports?

Accepted Answer

A) Text should be double spaced and references single spaced. 
B) Text and references should be double spaced. 
C) Text and references should be typed according to software default spacing. 
D) Spacing can vary with the preference of the company. 
A) Text should be double spaced and references single spaced. 
B) Text and references should be double spaced. 
C) Text and references should be typed according to software default spacing. 
D) Spacing can vary with the preference of the company.

Question 17

Depending on the preference of the company,memos may be appropriately printed on

Accepted Answer

A) memo forms. 
B) plain paper. 
C) company letterhead stationery. 
D) any of the above. 
A) memo forms. 
B) plain paper. 
C) company letterhead stationery. 
D) any of the above.

Question 18

For a professional image,letters should be folded to produce the fewest number of creases.

Accepted Answer

A) True 
 B)False

Question 19

Reference initials in a letter or memo

Accepted Answer

A) consist only of the initials of the person who authored the document. 
B) are necessary on every business document. 
C) may reflect the initials of all people involved in the creation of a document. 
D) always appear as the very last item in the document. 
A) consist only of the initials of the person who authored the document. 
B) are necessary on every business document. 
C) may reflect the initials of all people involved in the creation of a document. 
D) always appear as the very last item in the document.

Question 20

The U.S.style for the dateline on business letters spells out the month,followed by the day and year.

Accepted Answer

A) True 
 B)False

What is the customary way for the writer to sign a memorandum?

Explain the two common punctuation styles used in business letters.

Personal and professional titles,such as Mr.,Ms.,and Dr.,should be omitted in the letter address section of a letter document.

Many companies are moving toward using the new wider line and paragraph spacing defaults in current word processing programs rather than traditional single and double spacing.

In the block letter format,all lines (including beginnings of paragraphs)begin at the left margin.

Discuss the use of emoticons in business messages.

Which of the following is FALSE concerning the use of headings in reports?

Which of the following is NOT a technique to use when formatting a memo?

Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.

The writer's business title may be typed following or on the line below the writer's typed name.

The standard paper size for business documents is consistent around the world.

Most business letters and memos are printed with a ragged right margin and left justified margin.

Open punctuation

Describe the standard parts of a business letter.

Which of the following is most accurate concerning the spacing of company reports?

Depending on the preference of the company,memos may be appropriately printed on

For a professional image,letters should be folded to produce the fewest number of creases.

Reference initials in a letter or memo

The U.S.style for the dateline on business letters spells out the month,followed by the day and year.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

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Exam 15: Document Format and Layout Guide

What is the customary way for the writer to sign a memorandum?

Explain the two common punctuation styles used in business letters.

Personal and professional titles,such as Mr.,Ms.,and Dr.,should be omitted in the letter address section of a letter document.

Many companies are moving toward using the new wider line and paragraph spacing defaults in current word processing programs rather than traditional single and double spacing.

In the block letter format,all lines (including beginnings of paragraphs)begin at the left margin.

Discuss the use of emoticons in business messages.

Which of the following is FALSE concerning the use of headings in reports?

Which of the following is NOT a technique to use when formatting a memo?

Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.

The writer's business title may be typed following or on the line below the writer's typed name.

The standard paper size for business documents is consistent around the world.

Most business letters and memos are printed with a ragged right margin and left justified margin.

Open punctuation

Describe the standard parts of a business letter.

Which of the following is most accurate concerning the spacing of company reports?

Depending on the preference of the company,memos may be appropriately printed on

For a professional image,letters should be folded to produce the fewest number of creases.

Reference initials in a letter or memo

The U.S.style for the dateline on business letters spells out the month,followed by the day and year.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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