Question 1

A company striving for a traditional appearance in its letter format would most likely use

Accepted Answer

A) block format without paragraph indentions. 
B) block format with open punctuation. 
C) modified block format with open punctuation. 
D) modified block format with mixed punctuation. 
A) block format without paragraph indentions. 
B) block format with open punctuation. 
C) modified block format with open punctuation. 
D) modified block format with mixed punctuation.

Question 2

Which of the following is true about emoticons and shorthand abbreviations in email messages?

Accepted Answer

A) Emoticons and shorthand abbreviations are generally appropriate in email to external parties. 
B) Abbreviations should never be used because they cause confusion for the reader. 
C) Using an emoticon to show pleasure or sarcasm is at times appropriate to make the message clearer to the receiver. 
D) None of the above is true. 
A) Emoticons and shorthand abbreviations are generally appropriate in email to external parties. 
B) Abbreviations should never be used because they cause confusion for the reader. 
C) Using an emoticon to show pleasure or sarcasm is at times appropriate to make the message clearer to the receiver. 
D) None of the above is true.

Question 3

A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.

Accepted Answer

A) True 
 B)False

Question 4

A subject line may be typed with or without all caps.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is FALSE about optional elements appearing after the complimentary close?

Accepted Answer

A) An enclosure notation must identify the number and type of enclosure. 
B) A copy notation appears below the enclosure notation. 
C) The company name is optional when letterhead is used. 
D) The computer file notation provides information about where the file can be found on the computer network. 
A) An enclosure notation must identify the number and type of enclosure. 
B) A copy notation appears below the enclosure notation. 
C) The company name is optional when letterhead is used. 
D) The computer file notation provides information about where the file can be found on the computer network.

Question 6

Which of the following is accurate concerning the correct use of a company name in the signature block of a letter?

Accepted Answer

A) The company name always appears as a line in the signature block. 
B) The company name is keyed in capital and lowercase letters above the complimentary close. 
C) The company name is keyed in all capital letters below the complimentary close and before the signature. 
D) The company name is not acceptable in the signature block. 
A) The company name always appears as a line in the signature block. 
B) The company name is keyed in capital and lowercase letters above the complimentary close. 
C) The company name is keyed in all capital letters below the complimentary close and before the signature. 
D) The company name is not acceptable in the signature block.

Question 7

Most business letters and memos are prepared with

Accepted Answer

A) justified left and right margins. 
B) justified left margin and ragged right margin. 
C) ragged left margin and justified right margin. 
D) ragged left and right margins. 
A) justified left and right margins. 
B) justified left margin and ragged right margin. 
C) ragged left margin and justified right margin. 
D) ragged left and right margins.

Question 8

Describe two common business letter formats; include an advantage of each.

Accepted Answer

In the block letter format,all lines beg

Question 9

What should be included in a second page heading for a two-page memo or letter?

Accepted Answer

A) Name of the receiver, page number, date. 
B) Name of the sender, page number, date. 
C) Sender's last name and page number. 
D) Sender's company name and page number. 
A) Name of the receiver, page number, date. 
B) Name of the sender, page number, date. 
C) Sender's last name and page number. 
D) Sender's company name and page number.

Question 10

Which of the following is NOT a technique for making an email message easier to read?

Accepted Answer

A) Limit each message to one screen to minimize scrolling. 
B) Use all capital letters for more impact. 
C) Use quotation marks to emphasize a specific word or phrase. 
D) Use short, unindented paragraphs. 
A) Limit each message to one screen to minimize scrolling. 
B) Use all capital letters for more impact. 
C) Use quotation marks to emphasize a specific word or phrase. 
D) Use short, unindented paragraphs.

Question 11

Reports should always be prepared with equal left and right margins.

Accepted Answer

A) True 
 B)False

Question 12

For consistency,all headings in a report should be typed in the same way,regardless of the level of importance.

Accepted Answer

A) True 
 B)False

Question 13

Because paper quality reflects the degree of professionalism,

Accepted Answer

A) it is best to avoid papers containing cotton. 
B) a heavier weight should be used for envelopes. 
C) it is best to use paper without visible watermarks. 
D) extremely important documents may be printed on 100% cotton, 24-pound bond. 
A) it is best to avoid papers containing cotton. 
B) a heavier weight should be used for envelopes. 
C) it is best to use paper without visible watermarks. 
D) extremely important documents may be printed on 100% cotton, 24-pound bond.

Question 14

Why do some companies use computer file notations at the end of a document?

Accepted Answer

A) To show who typed the document. 
B) To show the location of the document on the computer network. 
C) To provide more information about the recipient. 
D) To provide more information about the author of the document. 
A) To show who typed the document. 
B) To show the location of the document on the computer network. 
C) To provide more information about the recipient. 
D) To provide more information about the author of the document.

A company striving for a traditional appearance in its letter format would most likely use

Which of the following is true about emoticons and shorthand abbreviations in email messages?

A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.

A subject line may be typed with or without all caps.

Which of the following is FALSE about optional elements appearing after the complimentary close?

Which of the following is accurate concerning the correct use of a company name in the signature block of a letter?

Most business letters and memos are prepared with

Describe two common business letter formats; include an advantage of each.

What should be included in a second page heading for a two-page memo or letter?

Which of the following is NOT a technique for making an email message easier to read?

Reports should always be prepared with equal left and right margins.

For consistency,all headings in a report should be typed in the same way,regardless of the level of importance.

Because paper quality reflects the degree of professionalism,

Why do some companies use computer file notations at the end of a document?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

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Exam 15: Document Format and Layout Guide

A company striving for a traditional appearance in its letter format would most likely use

Which of the following is true about emoticons and shorthand abbreviations in email messages?

A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.

A subject line may be typed with or without all caps.

Which of the following is FALSE about optional elements appearing after the complimentary close?

Which of the following is accurate concerning the correct use of a company name in the signature block of a letter?

Most business letters and memos are prepared with

Describe two common business letter formats; include an advantage of each.

What should be included in a second page heading for a two-page memo or letter?

Which of the following is NOT a technique for making an email message easier to read?

Reports should always be prepared with equal left and right margins.

For consistency,all headings in a report should be typed in the same way,regardless of the level of importance.

Because paper quality reflects the degree of professionalism,

Why do some companies use computer file notations at the end of a document?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters