Question 1

Values most commonly associated with organization development are:

Accepted Answer

A)  empowerment and cooperation. 
B)  growth and competition. 
C)  charity and resourcefulness. 
D)  hard work and loyalty. 
E)  fairness and mutual benefit. 
A)  empowerment and cooperation. 
B)  growth and competition. 
C)  charity and resourcefulness. 
D)  hard work and loyalty. 
E)  fairness and mutual benefit.

Question 2

Which of the following external pressures creates the need for the most rapid organizational change?

Accepted Answer

A)  technological advances 
B)  changes in societal values 
C)  changes in demographics 
D)  shifting political dynamics 
E)  growing international interdependence 
A)  technological advances 
B)  changes in societal values 
C)  changes in demographics 
D)  shifting political dynamics 
E)  growing international interdependence

Question 3

Overseeing numerous change projects requires only one key change
leader.

Accepted Answer

A) True 
 B)False

Question 4

All managers should actively scan the environment for changes and help to identify external opportunities and threats.

Accepted Answer

A) True 
 B)False

Question 5

Degree of support is one of the criteria to consider when deciding on the
speed of change.

Accepted Answer

A) True 
 B)False

Question 6

When planned changes are clearly best for the organization, but certain associates are fearful of the changes, change leaders can expedite the change process by:

Accepted Answer

A)  providing associates with emotional support and appropriate training. 
B)  asking associates who are uncomfortable with the change to leave the organization. 
C)  carefully explaining the reasons change is necessary and the potential benefits to the organization. 
D)  bribing the associates with bonuses for effective implementation of change. 
E)  assuring associates that proposed changes are fair and equitable. 
A)  providing associates with emotional support and appropriate training. 
B)  asking associates who are uncomfortable with the change to leave the organization. 
C)  carefully explaining the reasons change is necessary and the potential benefits to the organization. 
D)  bribing the associates with bonuses for effective implementation of change. 
E)  assuring associates that proposed changes are fair and equitable.

Question 7

Leaders must recognize internal and external pressures for change and
introduce initiatives designed to cope with them.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following forces most strongly affects government regulations for businesses and industries?

Accepted Answer

A)  changes in foreign trade 
B)  economic recessions 
C)  changes in demographics 
D)  changes in societal values 
E)  political power 
A)  changes in foreign trade 
B)  economic recessions 
C)  changes in demographics 
D)  changes in societal values 
E)  political power

Question 9

Jack Welch's "Boundaryless Organization" initiative involved:

Accepted Answer

A)  establishing extremely high performance goals and expending heroic effort in accomplishing them. 
B)  acquiring outside companies that could significantly increase the organization's resources and skills 
C)  seeking and sharing new ideas regardless of their origin, including across unit and company lines. 
D)  increasing markets by establishing units in countries around the world. 
E)  instituting training, education, and mentoring programs to help associates move up the corporate ladder. 
A)  establishing extremely high performance goals and expending heroic effort in accomplishing them. 
B)  acquiring outside companies that could significantly increase the organization's resources and skills 
C)  seeking and sharing new ideas regardless of their origin, including across unit and company lines. 
D)  increasing markets by establishing units in countries around the world. 
E)  instituting training, education, and mentoring programs to help associates move up the corporate ladder.

Question 10

Changes in regulations potentially affect:

Accepted Answer

A)  economic activity 
B)  investment decisions 
C)  willingness of foreign firms to enter a market 
D)  organizational strategies and change 
E)  all of the above 
A)  economic activity 
B)  investment decisions 
C)  willingness of foreign firms to enter a market 
D)  organizational strategies and change 
E)  all of the above

Question 11

Associates and managers who resist on the basis of low tolerance
for change fear the ________.

Accepted Answer

The answer of Associates and managers who resist on the...

Question 12

Which of the following creates the need for adjustments in corporate or business strategies?

Accepted Answer

A)  decreases in associates' levels of job satisfaction 
B)  breakdowns in internal communication 
C)  personal conflict among middle level managers 
D)  changes in the external environment 
E)  a significant turnover in lower level managers 
A)  decreases in associates' levels of job satisfaction 
B)  breakdowns in internal communication 
C)  personal conflict among middle level managers 
D)  changes in the external environment 
E)  a significant turnover in lower level managers

Question 13

Urgency is one of the criteria to consider when deciding on the speed of
change.

Accepted Answer

A) True 
 B)False

Question 14

Organizations are most likely to be successful in dealing with internal and external pressures by allowing change to happen naturally.

Accepted Answer

A) True 
 B)False

Question 15

Stickiness refers to the likelihood that associates, units, or organizations will resist changing their aspirations even when faced with evidence that current aspirations are too low or too high.

Accepted Answer

A) True 
 B)False

Question 16

Procedural justice issues are less likely to impact the change process if associates and managers are allowed to have input into change-related decisions.

Accepted Answer

A) True 
 B)False

Question 17

Anita, the manager of a production department observes that associates lack the motivation to meet performance goals. When she questions one of the associates about this, he responds, "Why should we work so hard. Nobody ever listens to what we have to say about this department." Anita is most likely to be successful in raising associates' motivation levels by utilizing which of the following OD interventions?

Accepted Answer

A)  t-group training 
B)  job redesign 
C)  team building 
D)  survey technique 
E)  management by objectives 
A)  t-group training 
B)  job redesign 
C)  team building 
D)  survey technique 
E)  management by objectives

Question 18

There is strong agreement by experts on how large or small the team of
change leaders should be

Accepted Answer

A) True 
 B)False

Question 19

Anticipating resistance to change can give leaders a major disadvantage
in managing change.

Accepted Answer

A) True 
 B)False

Question 20

Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.

Accepted Answer

A) True 
 B)False

Values most commonly associated with organization development are:

Which of the following external pressures creates the need for the most rapid organizational change?

Overseeing numerous change projects requires only one key change leader.

All managers should actively scan the environment for changes and help to identify external opportunities and threats.

Degree of support is one of the criteria to consider when deciding on the speed of change.

When planned changes are clearly best for the organization, but certain associates are fearful of the changes, change leaders can expedite the change process by:

Leaders must recognize internal and external pressures for change and introduce initiatives designed to cope with them.

Which of the following forces most strongly affects government regulations for businesses and industries?

Jack Welch's "Boundaryless Organization" initiative involved:

Changes in regulations potentially affect:

Associates and managers who resist on the basis of low tolerance for change fear the ________.

Which of the following creates the need for adjustments in corporate or business strategies?

Urgency is one of the criteria to consider when deciding on the speed of change.

Organizations are most likely to be successful in dealing with internal and external pressures by allowing change to happen naturally.

Stickiness refers to the likelihood that associates, units, or organizations will resist changing their aspirations even when faced with evidence that current aspirations are too low or too high.

Procedural justice issues are less likely to impact the change process if associates and managers are allowed to have input into change-related decisions.

There is strong agreement by experts on how large or small the team of change leaders should be

Anticipating resistance to change can give leaders a major disadvantage in managing change.

Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters

Exam 14: Organizational Change and Development

Values most commonly associated with organization development are:

Which of the following external pressures creates the need for the most rapid organizational change?

Overseeing numerous change projects requires only one key change leader.

All managers should actively scan the environment for changes and help to identify external opportunities and threats.

Degree of support is one of the criteria to consider when deciding on the speed of change.

When planned changes are clearly best for the organization, but certain associates are fearful of the changes, change leaders can expedite the change process by:

Leaders must recognize internal and external pressures for change and introduce initiatives designed to cope with them.

Which of the following forces most strongly affects government regulations for businesses and industries?

Jack Welch's "Boundaryless Organization" initiative involved:

Changes in regulations potentially affect:

Associates and managers who resist on the basis of low tolerance for change fear the ________.

Which of the following creates the need for adjustments in corporate or business strategies?

Urgency is one of the criteria to consider when deciding on the speed of change.

Organizations are most likely to be successful in dealing with internal and external pressures by allowing change to happen naturally.

Stickiness refers to the likelihood that associates, units, or organizations will resist changing their aspirations even when faced with evidence that current aspirations are too low or too high.

Procedural justice issues are less likely to impact the change process if associates and managers are allowed to have input into change-related decisions.

There is strong agreement by experts on how large or small the team of change leaders should be

Anticipating resistance to change can give leaders a major disadvantage in managing change.

Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters