Question 1

Individuals who resist change because of self-interest believe that they will
lose something of value if the change is implemented.

Accepted Answer

A) True 
 B)False

Question 2

When faced with resistance over proposals to significantly change corporate strategy by increasing product diversity, leaders are likely to create the best outcomes for the organization by:

Accepted Answer

A)  providing resisters with more information about the need for strategic changes. 
B)  including resisters in the decision-making process related to changes in strategy. 
C)  assuring resisters that they will not face personal disadvantages because of changes in strategy. 
D)  utilizing coercive measures to ensure that resisters implement the desired changes. 
E)  assuring resisters that they will be given the support they need to implement strategic changes. 
A)  providing resisters with more information about the need for strategic changes. 
B)  including resisters in the decision-making process related to changes in strategy. 
C)  assuring resisters that they will not face personal disadvantages because of changes in strategy. 
D)  utilizing coercive measures to ensure that resisters implement the desired changes. 
E)  assuring resisters that they will be given the support they need to implement strategic changes.

Question 3

Once specific organization needs are diagnosed, the next step is to plan and implement appropriate ________________.

Accepted Answer

The answer of Once specific organization needs are diagnosed, the...

Question 4

In the past fifty years, major organizations have implemented which of the following internal changes to deal with changes in demographics?

Accepted Answer

A)  higher salaries 
B)  diversity management programs 
C)  quality improvement 
D)  homogeneous work teams 
E)  continuous learning 
A)  higher salaries 
B)  diversity management programs 
C)  quality improvement 
D)  homogeneous work teams 
E)  continuous learning

Question 5

Which of the following steps is not part of the refreezing phase of organizational change?

Accepted Answer

A)  implementation of evaluation systems that track expected behaviors 
B)  implementation of permanent training systems for upgrading knowledge and skills 
C)  creating reward systems that reinforce expected behaviors 
D)  relying on loyalty to the organization to maintain expected behaviors 
E)  ensuring that hiring and promotion systems support the new demands 
A)  implementation of evaluation systems that track expected behaviors 
B)  implementation of permanent training systems for upgrading knowledge and skills 
C)  creating reward systems that reinforce expected behaviors 
D)  relying on loyalty to the organization to maintain expected behaviors 
E)  ensuring that hiring and promotion systems support the new demands

Question 6

OD represents organization development.

Accepted Answer

A) True 
 B)False

Question 7

Associates in the packaging department have very specialized jobs and frequently complain about how boring their jobs are. Which of the following OD interventions is likely to be most successful in increasing their levels of job satisfaction?

Accepted Answer

A)  t-group training 
B)  job redesign 
C)  quality circles 
D)  survey technique 
E)  management by objectives 
A)  t-group training 
B)  job redesign 
C)  quality circles 
D)  survey technique 
E)  management by objectives

Question 8

Like Starbucks, most successful organizations face only one major change during their lifecycles.

Accepted Answer

A) True 
 B)False

Question 9

During the collectivity stage, Jeff, Bill, and their associates work long hours for low pay, and the business continues to grow. Their continued success will force them to enter the next life-cycle stage in which they must:

Accepted Answer

A)  create a stronger family feeling among associates. 
B)  improve efficiency in operations. 
C)  streamline the management hierarchy. 
D)  utilize informal decision-making processes. 
E)  reward creativity and innovation. 
A)  create a stronger family feeling among associates. 
B)  improve efficiency in operations. 
C)  streamline the management hierarchy. 
D)  utilize informal decision-making processes. 
E)  reward creativity and innovation.

Question 10

The OD intervention-job redesign technique always includes job enlargement, but not job enrichment.

Accepted Answer

A) True 
 B)False

Question 11

A middle manager strongly opposes a proposed change that would involve transferring two of her best employees to a new division. She believes that the change will cause lowered performance in her department, and that her status in the organization will drop. The manager's resistance to the change is based on:

Accepted Answer

A)  lack of understanding. 
B)  different assessment. 
C)  self-interest. 
D)  low tolerance for change. 
E)  none of the above. 
A)  lack of understanding. 
B)  different assessment. 
C)  self-interest. 
D)  low tolerance for change. 
E)  none of the above.

Question 12

Organization development is based on the application of knowledge from the field of _________________.

Accepted Answer

humanistic

Question 13

Change was more successful at Cisco than at Novartis because:

Accepted Answer

A)  there was more resistance at Novartis than at Cisco 
B)  Cisco emphasized collaboration 
C)  radical changes at Novartis created uncertainty 
D)  Cisco empowered managers and associates 
E)  all of the above 
A)  there was more resistance at Novartis than at Cisco 
B)  Cisco emphasized collaboration 
C)  radical changes at Novartis created uncertainty 
D)  Cisco empowered managers and associates 
E)  all of the above

Question 14

Of the following associates, who is a good candidate for t-group training?

Accepted Answer

A)  Janice and Alison, long-time team members who are having a relationship problem 
B)  Bill, who is shy and insecure about his relationships with other associates 
C)  Jason, the manager, and Tom, an associate, who are in conflict with one another 
D)  Anita, a happy-go-lucky person who is not into introspection 
E)  Frank, who wants to understand why his actions so often are misinterpreted 
A)  Janice and Alison, long-time team members who are having a relationship problem 
B)  Bill, who is shy and insecure about his relationships with other associates 
C)  Jason, the manager, and Tom, an associate, who are in conflict with one another 
D)  Anita, a happy-go-lucky person who is not into introspection 
E)  Frank, who wants to understand why his actions so often are misinterpreted

Question 15

When CEOs and other members of the top management team have been in their positions for some time, the organization can experience _______.

Accepted Answer

The answer of When CEOs and other members of the...

Question 16

Change is typically thought of as a ten stage process.

Accepted Answer

A) True 
 B)False

Question 17

Kurt Lewin termed the three phases of change: energizing, envisioning, and
enabling.

Accepted Answer

A) True 
 B)False

Question 18

Openness to change is critical for organizations to be innovative.

Accepted Answer

A) True 
 B)False

Question 19

Jack Welch, CEO of General Electric, implemented the technique called "Work-Out." This technique was designed to:

Accepted Answer

A)  improve honest communication, problem solving, and learning within units. 
B)  encourage more equitable division of labor among associates. 
C)  provide managers with the diagnostic information they needed to solve problems. 
D)  allow associates to discuss their concerns with the CEO and senior managers. 
E)  support associates in setting goals and acquiring the skills to accomplish their goals. 
A)  improve honest communication, problem solving, and learning within units. 
B)  encourage more equitable division of labor among associates. 
C)  provide managers with the diagnostic information they needed to solve problems. 
D)  allow associates to discuss their concerns with the CEO and senior managers. 
E)  support associates in setting goals and acquiring the skills to accomplish their goals.

Question 20

Polaroid's managers did not perceive the threat to their existing business
quickly enough to transform the firm.

Accepted Answer

A) True 
 B)False

Individuals who resist change because of self-interest believe that they will lose something of value if the change is implemented.

When faced with resistance over proposals to significantly change corporate strategy by increasing product diversity, leaders are likely to create the best outcomes for the organization by:

Once specific organization needs are diagnosed, the next step is to plan and implement appropriate ________________.

In the past fifty years, major organizations have implemented which of the following internal changes to deal with changes in demographics?

Which of the following steps is not part of the refreezing phase of organizational change?

OD represents organization development.

Associates in the packaging department have very specialized jobs and frequently complain about how boring their jobs are. Which of the following OD interventions is likely to be most successful in increasing their levels of job satisfaction?

Like Starbucks, most successful organizations face only one major change during their lifecycles.

During the collectivity stage, Jeff, Bill, and their associates work long hours for low pay, and the business continues to grow. Their continued success will force them to enter the next life-cycle stage in which they must:

The OD intervention-job redesign technique always includes job enlargement, but not job enrichment.

Organization development is based on the application of knowledge from the field of _________________.

Change was more successful at Cisco than at Novartis because:

Of the following associates, who is a good candidate for t-group training?

When CEOs and other members of the top management team have been in their positions for some time, the organization can experience _______.

Change is typically thought of as a ten stage process.

Kurt Lewin termed the three phases of change: energizing, envisioning, and enabling.

Openness to change is critical for organizations to be innovative.

Jack Welch, CEO of General Electric, implemented the technique called "Work-Out." This technique was designed to:

Polaroid's managers did not perceive the threat to their existing business quickly enough to transform the firm.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters

Exam 14: Organizational Change and Development

Individuals who resist change because of self-interest believe that they will lose something of value if the change is implemented.

When faced with resistance over proposals to significantly change corporate strategy by increasing product diversity, leaders are likely to create the best outcomes for the organization by:

Once specific organization needs are diagnosed, the next step is to plan and implement appropriate ________________.

In the past fifty years, major organizations have implemented which of the following internal changes to deal with changes in demographics?

Which of the following steps is not part of the refreezing phase of organizational change?

OD represents organization development.

Associates in the packaging department have very specialized jobs and frequently complain about how boring their jobs are. Which of the following OD interventions is likely to be most successful in increasing their levels of job satisfaction?

Like Starbucks, most successful organizations face only one major change during their lifecycles.

During the collectivity stage, Jeff, Bill, and their associates work long hours for low pay, and the business continues to grow. Their continued success will force them to enter the next life-cycle stage in which they must:

The OD intervention-job redesign technique always includes job enlargement, but not job enrichment.

Organization development is based on the application of knowledge from the field of _________________.

Change was more successful at Cisco than at Novartis because:

Of the following associates, who is a good candidate for t-group training?

When CEOs and other members of the top management team have been in their positions for some time, the organization can experience _______.

Change is typically thought of as a ten stage process.

Kurt Lewin termed the three phases of change: energizing, envisioning, and enabling.

Openness to change is critical for organizations to be innovative.

Jack Welch, CEO of General Electric, implemented the technique called "Work-Out." This technique was designed to:

Polaroid's managers did not perceive the threat to their existing business quickly enough to transform the firm.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters