Exam 14: Organizational Change and Development

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Top executives, managers, and associate representatives from all levels of the organization work together to plan significant and needed organizational change. Nevertheless, a number of associates are resistant to the impending changes. Their resistance is most likely due to:

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Which of the following circumstances indicates a need for a participatory style of organizational change?

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Individuals with power based on their formal positions can block change.

(True/False)
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All of the following are associated with factors that cause individuals to resist change, EXCEPT:

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Technological advances are caused by advances in ________________, which is increasing at a tremendous rate.

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Changes in societal values are normally seen in ______ways.

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The CEO and senior managers want to grow the organization by increasing product diversity. Several middle managers question the potential outcomes of such a change. Their resistance is most likely caused by:

(Multiple Choice)
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Which of the following approaches to OD-based team building is likely to be most successful?

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Political pressure, both _____ and _______, can influence organizational operations.

(Short Answer)
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If the idea of changing is supported initially by a wide variety of people a participatory approach is less necessary.

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Novartis is working through the unfreezing-moving-refreezing process of change.

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Starbucks' reinvention included innovation of new products and adapting to local community values.

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Three of the most important internal pressures for change are changes in the CEO or top management, natural life-cycle forces, and aspiration- evaluation discrepancies.

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Increased international interdependence creates pressures for change among organizations that:

(Multiple Choice)
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Which of the following best explains why the MBO process is not effective in uncertain environments?

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If organizational change is urgent, the __________ style of change must be used.

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Four types of diagnostic devices managers can use to help them determine the needs of the organization are ______________, ______________, _______________, and _______________.

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Learning how to more effectively use current knowledge is referred to as exploratory learning.

(True/False)
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In Lewin's model for organizational change, the __________ phase is likely to be the most chaotic.

(Short Answer)
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To best gain the commitment needed from associates and managers during the transforming phase of organizational change, leaders should:

(Multiple Choice)
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