Question 1

To combat resistance due to self-interest, leaders can try to
__________ with the resisters.

Accepted Answer

The answer of To combat resistance due to self-interest, leaders...

Question 2

Planned change involves ______efforts to move an organization
or a subunit from its current state to a new state.

Accepted Answer

The answer of Planned change involves ______efforts to move an...

Question 3

The purpose of the survey feedback technique is to provide managers with the information they need to make important decisions for their departments.

Accepted Answer

A) True 
 B)False

Question 4

The criteria for success of a team-building process is if team members are able to:

Accepted Answer

A)  identify differences in individual personalities and accommodate those differences. 
B)  objectively evaluate the results of implemented action plans and make needed adjustments. 
C)  understand how their individual behaviors impact other members of the team. 
D)  verbalize their feelings and have them acknowledged and supported by other team members. 
E)  function as members of a harmonious team that works together without conflict. 
A)  identify differences in individual personalities and accommodate those differences. 
B)  objectively evaluate the results of implemented action plans and make needed adjustments. 
C)  understand how their individual behaviors impact other members of the team. 
D)  verbalize their feelings and have them acknowledged and supported by other team members. 
E)  function as members of a harmonious team that works together without conflict.

Question 5

In Lewin's model, the process of motivating associates and managers for change occurs in the ____________ phase.

Accepted Answer

The answer of In Lewin's model, the process of motivating...

Question 6

Resistance to change can only be active not passive.

Accepted Answer

A) True 
 B)False

Question 7

Jeff and Bill's business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?

Accepted Answer

A)  fresh ideas for services 
B)  a more systematic structure 
C)  additional people to provide services 
D)  better ways to motivate associates 
E)  a more efficient use of resources 
A)  fresh ideas for services 
B)  a more systematic structure 
C)  additional people to provide services 
D)  better ways to motivate associates 
E)  a more efficient use of resources

Question 8

In which of the following situations is team building likely to be a successful OD intervention technique?

Accepted Answer

A)  A well-loved manager retires and a new manager from outside the department is appointed in her place. 
B)  Team members' performance declines because of its inability to establish clear goals. 
C)  Several new members have joined the team and are unable to establish positive relationships with other team members. 
D)  Unspoken conflict among team members is interrupting the team's ability to work together. 
E)  all of the above 
A)  A well-loved manager retires and a new manager from outside the department is appointed in her place. 
B)  Team members' performance declines because of its inability to establish clear goals. 
C)  Several new members have joined the team and are unable to establish positive relationships with other team members. 
D)  Unspoken conflict among team members is interrupting the team's ability to work together. 
E)  all of the above

Question 9

The CEO and senior managers recognize that the organization is in danger of losing its competitive advantage and that change is necessary. They should begin the process by:

Accepted Answer

A)  checking with subordinates to determine whether change is feasible. 
B)  removing individuals who are likely to cause disruption to the change process. 
C)  providing a meaningful reason for associates and managers to attempt change. 
D)  training managers in new processes and procedures that will be required as part of the change. 
E)  identifying key managers and associates who must be convinced of the need for change. 
A)  checking with subordinates to determine whether change is feasible. 
B)  removing individuals who are likely to cause disruption to the change process. 
C)  providing a meaningful reason for associates and managers to attempt change. 
D)  training managers in new processes and procedures that will be required as part of the change. 
E)  identifying key managers and associates who must be convinced of the need for change.

Question 10

Department members with strong emotional ties are being split up to help new divisions get started. Some of the members are angry; others are depressed. None are happy about the changes. The organization can most effectively manage this change by:

Accepted Answer

A)  publicly ignoring their feelings while allowing department members time to work through their feelings on their own. 
B)  giving department members the choice to participate in the changes or not. 
C)  acknowledging department members' feelings and providing support to assist them in accepting the changes. 
D)  persuading department members to comply by promising that the changes will be temporary. 
E)  finding a different method of meeting the needs of the new divisions. 
A)  publicly ignoring their feelings while allowing department members time to work through their feelings on their own. 
B)  giving department members the choice to participate in the changes or not. 
C)  acknowledging department members' feelings and providing support to assist them in accepting the changes. 
D)  persuading department members to comply by promising that the changes will be temporary. 
E)  finding a different method of meeting the needs of the new divisions.

Question 11

Increased environmental ______ is an example of a change in societal values.

Accepted Answer

The answer of Increased environmental ______ is an example of...

Question 12

Companies that take advantage of unethical labor practices or non "green" practices in other countries are likely to face which of the following problems?

Accepted Answer

A)  dissatisfaction among workers 
B)  government regulation 
C)  decreases in consumer purchases 
D)  fewer opportunities for growth 
E)  failure to implement technological advances 
A)  dissatisfaction among workers 
B)  government regulation 
C)  decreases in consumer purchases 
D)  fewer opportunities for growth 
E)  failure to implement technological advances

Question 13

Organization development is based on what type of model?

Accepted Answer

A)  sports 
B)  entrepreneurial 
C)  educational 
D)  medical 
E)  none of the above 
A)  sports 
B)  entrepreneurial 
C)  educational 
D)  medical 
E)  none of the above

Question 14

When a company needs to make major changes, it is common to bring in 	new management from outside the corporation, in part because they lack 	commitment to previous strategies.

Accepted Answer

A) True 
 B)False

Question 15

Starbucks' reinvention included _______ of new products and adapting to local community values.

Accepted Answer

The answer of Starbucks' reinvention included _______ of new products...

Question 16

Organization development is a planned, continuous process designed to improve the organization's _____________, _____________, and _____________.

Accepted Answer

communicat

Question 17

Organizations that prepare to react quickly to external pressures for change are most likely to provide lower level managers and associates with:

Accepted Answer

A)  continuing learning opportunities and empowerment. 
B)  step-by-step procedures for advancement. 
C)  rewards based on loyalty and tenure. 
D)  informal evaluations and feedback. 
E)  formalized standards for quality control. 
A)  continuing learning opportunities and empowerment. 
B)  step-by-step procedures for advancement. 
C)  rewards based on loyalty and tenure. 
D)  informal evaluations and feedback. 
E)  formalized standards for quality control.

Question 18

Members of a department have worked together for a number of years and have strong emotional bonds with each other. Because of their high skill levels and experience with the organization, several members are being transferred to new divisions to help less experienced associates get started. The department members are likely to experience the __________________.

Accepted Answer

The answer of Members of a department have worked together...

Question 19

Finally, Jeff and Bill's business seems well established and fairly stable. They have a well-organized management system and profits are steady. At this point in its life cycle, the business is likely to face many challenges, both internal and external. To best meet these challenges, the business should:

Accepted Answer

A)  increase the levels of organizational hierarchy. 
B)  place more emphasis on entrepreneurial activities and less emphasis on human capital development. 
C)  increase centralization and standardization to improve profits. 
D)  balance organizational efficiency with empowerment of managers and associates. 
E)  increase the use of informal coordination and decision-making procedures. 
A)  increase the levels of organizational hierarchy. 
B)  place more emphasis on entrepreneurial activities and less emphasis on human capital development. 
C)  increase centralization and standardization to improve profits. 
D)  balance organizational efficiency with empowerment of managers and associates. 
E)  increase the use of informal coordination and decision-making procedures.

Question 20

Define the "life-cycle forces" concept and the stages within it.

Accepted Answer

These are the natural and predictable pr

To combat resistance due to self-interest, leaders can try to __________ with the resisters.

Planned change involves ______efforts to move an organization or a subunit from its current state to a new state.

The purpose of the survey feedback technique is to provide managers with the information they need to make important decisions for their departments.

The criteria for success of a team-building process is if team members are able to:

In Lewin's model, the process of motivating associates and managers for change occurs in the ____________ phase.

Resistance to change can only be active not passive.

Jeff and Bill's business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?

In which of the following situations is team building likely to be a successful OD intervention technique?

The CEO and senior managers recognize that the organization is in danger of losing its competitive advantage and that change is necessary. They should begin the process by:

Department members with strong emotional ties are being split up to help new divisions get started. Some of the members are angry; others are depressed. None are happy about the changes. The organization can most effectively manage this change by:

Increased environmental ______ is an example of a change in societal values.

Companies that take advantage of unethical labor practices or non "green" practices in other countries are likely to face which of the following problems?

Organization development is based on what type of model?

When a company needs to make major changes, it is common to bring in new management from outside the corporation, in part because they lack commitment to previous strategies.

Starbucks' reinvention included _______ of new products and adapting to local community values.

Organization development is a planned, continuous process designed to improve the organization's _______, _, and _______.

Organizations that prepare to react quickly to external pressures for change are most likely to provide lower level managers and associates with:

Define the "life-cycle forces" concept and the stages within it.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters

Exam 14: Organizational Change and Development

To combat resistance due to self-interest, leaders can try to __________ with the resisters.

Planned change involves ______efforts to move an organization or a subunit from its current state to a new state.

The purpose of the survey feedback technique is to provide managers with the information they need to make important decisions for their departments.

The criteria for success of a team-building process is if team members are able to:

In Lewin's model, the process of motivating associates and managers for change occurs in the ____________ phase.

Resistance to change can only be active not passive.

Jeff and Bill's business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?

In which of the following situations is team building likely to be a successful OD intervention technique?

The CEO and senior managers recognize that the organization is in danger of losing its competitive advantage and that change is necessary. They should begin the process by:

Department members with strong emotional ties are being split up to help new divisions get started. Some of the members are angry; others are depressed. None are happy about the changes. The organization can most effectively manage this change by:

Increased environmental ______ is an example of a change in societal values.

Companies that take advantage of unethical labor practices or non "green" practices in other countries are likely to face which of the following problems?

Organization development is based on what type of model?

When a company needs to make major changes, it is common to bring in new management from outside the corporation, in part because they lack commitment to previous strategies.

Starbucks' reinvention included _______ of new products and adapting to local community values.

Organization development is a planned, continuous process designed to improve the organization's _____________, _____________, and _____________.

Organizations that prepare to react quickly to external pressures for change are most likely to provide lower level managers and associates with:

Define the "life-cycle forces" concept and the stages within it.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters

Organization development is a planned, continuous process designed to improve the organization's _______, _, and _______.