Question 1

Selling off poorly performing units and acquiring new businesses is a 	response to an aspiration-performance discrepancy.

Accepted Answer

A) True 
 B)False

Question 2

Structural OD techniques are used when problems are related to organizational systems rather than the interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 3

With T-group training individuals focus on their thoughts and how others
perceive these thoughts.

Accepted Answer

A) True 
 B)False

Question 4

As part of the OD process, senior managers may create supplemental organizational processes that are utilized in emergency situations to deal with unexpected problems.

Accepted Answer

A) True 
 B)False

Question 5

The external pressures that forced Starbucks to change included:

Accepted Answer

A)  increased competition from McDonalds 
B)  a recessionary economy 
C)  increased competition from Dunkin Donuts 
D)  disgruntled customers 
E)  All of the above 
A)  increased competition from McDonalds 
B)  a recessionary economy 
C)  increased competition from Dunkin Donuts 
D)  disgruntled customers 
E)  All of the above

Question 6

Associates believe that the planned changes for an organization are unfair and that their concerns are not being addressed. The associates have __________________ issues.

Accepted Answer

The answer of Associates believe that the planned changes for...

Question 7

The OD intervention-survey feedback technique emphasizes the collection and use of data from questionnaires.

Accepted Answer

A) True 
 B)False

Question 8

Organization development interventions include different forms of group
training, team building, and job redesign.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a source of external pressure for change?

Accepted Answer

A)  life-force changes 
B)  changes in societal values 
C)  growing international interdependency 
D)  shifting political dynamics 
E)  government regulation 
A)  life-force changes 
B)  changes in societal values 
C)  growing international interdependency 
D)  shifting political dynamics 
E)  government regulation

Question 10

Government deregulation of an industry is most likely to result in which of the following?

Accepted Answer

A)  lower costs for the industry 
B)  a more competitive business environment 
C)  changes in societal values 
D)  higher prices for consumers 
E)  lower profits for companies 
A)  lower costs for the industry 
B)  a more competitive business environment 
C)  changes in societal values 
D)  higher prices for consumers 
E)  lower profits for companies

Question 11

Organizational leaders are concerned about apathy and decreased productivity among associates whose jobs have high levels of specialization. They redesign jobs using job enlargement. However, when they are informed that their jobs will be changing, associates are unhappy and resistant to the changes. Which of the following is the most likely cause of their resistance to change?

Accepted Answer

A)  They believe the changes will decrease organizational productivity. 
B)  The changes will result in unfair distribution of duties. 
C)  They do not understand what the changes will entail. 
D)  They realize that they do not have the skills to handle their new duties. 
E)  The changes will require them to work harder. 
A)  They believe the changes will decrease organizational productivity. 
B)  The changes will result in unfair distribution of duties. 
C)  They do not understand what the changes will entail. 
D)  They realize that they do not have the skills to handle their new duties. 
E)  The changes will require them to work harder.

Question 12

A major disadvantage of job redesign is that managers must spend more time in direct supervision and have less time for creating a learning environment.

Accepted Answer

A) True 
 B)False

Question 13

The effects of an intervention program must be evaluated after an appropriate interval.

Accepted Answer

A) True 
 B)False

Question 14

Age and income distribution affect the type of products and services demanded in a particular geographic region.

Accepted Answer

A) True 
 B)False

Question 15

Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:

Accepted Answer

A)  assuring the manager that her department can manage the changes. 
B)  explaining the importance of the changes to the well being of the organization. 
C)  including the manager in the decision-making process. 
D)  bribing the manager with increased vacation time and a salary increase. 
E)  utilizing a more coercive style and insisting on the manager's compliance. 
A)  assuring the manager that her department can manage the changes. 
B)  explaining the importance of the changes to the well being of the organization. 
C)  including the manager in the decision-making process. 
D)  bribing the manager with increased vacation time and a salary increase. 
E)  utilizing a more coercive style and insisting on the manager's compliance.

Question 16

Training is an OD process commonly used only by large organizations.

Accepted Answer

A) True 
 B)False

Question 17

To effectively manage change, leaders must be able to recognize the need for change and force the change process to happen in spite of resistance from managers and associates.

Accepted Answer

A) True 
 B)False

Question 18

Team building is a process in which members of a team work together
without a facilitator to diagnose task, process, and interpersonal problems.

Accepted Answer

A) True 
 B)False

Question 19

Organizational development interventions are designed to support needed changes in business strategies by:

Accepted Answer

A)  bringing about changes in the behavior of managers and associates. 
B)  providing associates and managers with an outlet for negative emotions. 
C)  raising associates and managers' awareness of the external environment. 
D)  providing associates and managers with information about the corporate structure. 
E)  increasing associates and managers' understanding of the organization's performance appraisal system. 
A)  bringing about changes in the behavior of managers and associates. 
B)  providing associates and managers with an outlet for negative emotions. 
C)  raising associates and managers' awareness of the external environment. 
D)  providing associates and managers with information about the corporate structure. 
E)  increasing associates and managers' understanding of the organization's performance appraisal system.

Question 20

A high risk tolerance is associated with low tolerance for change.

Accepted Answer

A) True 
 B)False

Selling off poorly performing units and acquiring new businesses is a response to an aspiration-performance discrepancy.

Structural OD techniques are used when problems are related to organizational systems rather than the interpersonal relationships.

With T-group training individuals focus on their thoughts and how others perceive these thoughts.

As part of the OD process, senior managers may create supplemental organizational processes that are utilized in emergency situations to deal with unexpected problems.

The external pressures that forced Starbucks to change included:

Associates believe that the planned changes for an organization are unfair and that their concerns are not being addressed. The associates have __________________ issues.

The OD intervention-survey feedback technique emphasizes the collection and use of data from questionnaires.

Organization development interventions include different forms of group training, team building, and job redesign.

Which of the following is not a source of external pressure for change?

Government deregulation of an industry is most likely to result in which of the following?

A major disadvantage of job redesign is that managers must spend more time in direct supervision and have less time for creating a learning environment.

The effects of an intervention program must be evaluated after an appropriate interval.

Age and income distribution affect the type of products and services demanded in a particular geographic region.

Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:

Training is an OD process commonly used only by large organizations.

To effectively manage change, leaders must be able to recognize the need for change and force the change process to happen in spite of resistance from managers and associates.

Team building is a process in which members of a team work together without a facilitator to diagnose task, process, and interpersonal problems.

Organizational development interventions are designed to support needed changes in business strategies by:

A high risk tolerance is associated with low tolerance for change.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters

Exam 14: Organizational Change and Development

Selling off poorly performing units and acquiring new businesses is a response to an aspiration-performance discrepancy.

Structural OD techniques are used when problems are related to organizational systems rather than the interpersonal relationships.

With T-group training individuals focus on their thoughts and how others perceive these thoughts.

As part of the OD process, senior managers may create supplemental organizational processes that are utilized in emergency situations to deal with unexpected problems.

The external pressures that forced Starbucks to change included:

Associates believe that the planned changes for an organization are unfair and that their concerns are not being addressed. The associates have __________________ issues.

The OD intervention-survey feedback technique emphasizes the collection and use of data from questionnaires.

Organization development interventions include different forms of group training, team building, and job redesign.

Which of the following is not a source of external pressure for change?

Government deregulation of an industry is most likely to result in which of the following?

A major disadvantage of job redesign is that managers must spend more time in direct supervision and have less time for creating a learning environment.

The effects of an intervention program must be evaluated after an appropriate interval.

Age and income distribution affect the type of products and services demanded in a particular geographic region.

Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:

Training is an OD process commonly used only by large organizations.

To effectively manage change, leaders must be able to recognize the need for change and force the change process to happen in spite of resistance from managers and associates.

Team building is a process in which members of a team work together without a facilitator to diagnose task, process, and interpersonal problems.

Organizational development interventions are designed to support needed changes in business strategies by:

A high risk tolerance is associated with low tolerance for change.

A Strategic Approach to Organizational Behavior

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Filters