Exam 14: Organizational Change and Development

It is clear that a team-building process is successful when team members develop realistic problem solutions or action plans and are enthusiastic about implementing them.

After conducting an organizational diagnosis, an OD team determines that middle managers need to be more accountable for organizational outcomes. In addition, lower level managers and associates have lower levels of job satisfaction and commitment than is desirable. Which of the following OD interventions is most likely to be effective in improving the organization?

Resistance to change can usually be traced to one or more factors such as lack of understanding, different assessments, or self-interests.

The manager of a manufacturing division wants associates to increase their aspirations. The manager is most likely to accomplish his objective by sharing which of the following types of information?

Resistance to change can be attributed to __________.

Leaders that utilize a continuous process of organization development must regularly:

Growing international interdependence and a desire for a long-term competitive advantage puts pressure on companies to:

Which of the following is not a source of internal pressure for change?

Two important decisions that change leaders must make are: the speed of change and the style.

The purpose of T-group training is to:

Leadership training that helps change leaders improve their listening skills is likely to be most effective in improving the organization's ability to maintain or create competitive advantages by improving leaders' ability to:

To implement OD successfully in different cultures, managers should implement flexibility, knowledge of specific cultures, and interpersonal sensitivity.

To successfully bring about shifts in associates' and managers' behaviors during organizational change, leaders must:

Senior leaders decide that organizational change is necessary. They must determine how quickly changes should be implemented. Which of the following circumstances indicates a need for rapid change?

Research has shown that having low _________ is associated with a low tolerance for change.

Leaders can best assist managers and associates with the unfreezing stage of organizational change by:

Managers or associates who resist change because of self interest believe they will lose something of value from a proposed change.

In constructing a team of change leaders, factors to be considered include position power, informal credibility, proven leadership, and:

Sometimes senior managers create _____________________ in which associates and managers have ongoing meetings for the purpose of understanding and addressing important problems. These meetings enhance communication, problem solving, and learning.

All of the following play a role in the development of aspirations, EXCEPT: