Question 1

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT

Accepted Answer

A) Be direct and straightforward 
B) Use trendy terms and jargon 
C) Make accountable by delegating tasks 
D) Ask their opinion 
A) Be direct and straightforward 
B) Use trendy terms and jargon 
C) Make accountable by delegating tasks 
D) Ask their opinion

Question 2

According to your textbook a status lens is a(n) .

Accepted Answer

A) perception of the speaker's status 
B) assumption of an individual's marital status 
C) perception which leads men to focus prestige and power 
D) tendency women had to focus on position and titles 
A) perception of the speaker's status 
B) assumption of an individual's marital status 
C) perception which leads men to focus prestige and power 
D) tendency women had to focus on position and titles

Question 3

Which of the following is a characteristic of a culture that values a decentralized approach to power?

Accepted Answer

A) Leadership is spread out among a number of people. 
B) There are clear lines of authority in who reports to whom. 
C) Decisions are made by the leader. 
D) Power is held by one person or a select few. 
A) Leadership is spread out among a number of people. 
B) There are clear lines of authority in who reports to whom. 
C) Decisions are made by the leader. 
D) Power is held by one person or a select few.

Question 4

Toyota is an example of a-short term orientation.

Accepted Answer

A) True 
 B)False

Question 5

The primary difference between a high-context culture and a low-context culture is that .

Accepted Answer

A) nonverbal cues are more important in high-context cultures, while low-context cultures rely more on explicit language 
B) nonverbal cues are more important in low-context cultures, while high-context cultures rely more on explicit language 
C) low-context cultures rely heavily on contextual cues, while high-context cultures use fewer contextual cues 
D) high-context cultures enjoy touch, while low-context cultures do not 
A) nonverbal cues are more important in high-context cultures, while low-context cultures rely more on explicit language 
B) nonverbal cues are more important in low-context cultures, while high-context cultures rely more on explicit language 
C) low-context cultures rely heavily on contextual cues, while high-context cultures use fewer contextual cues 
D) high-context cultures enjoy touch, while low-context cultures do not

Question 6

If you described a colleague as shy,dry-humored,quiet,and argumentative,you would be describing his or her .

Accepted Answer

A) personality trait 
B) communication trait 
C) willingness to communicate 
D) communication flaws 
A) personality trait 
B) communication trait 
C) willingness to communicate 
D) communication flaws

Question 7

A measure of how accepting a culture is of a lack of predictability is the definition of .

Accepted Answer

A) uncertainty 
B) uncertainty avoidance 
C) need for stability 
D) stability reinforcement 
A) uncertainty 
B) uncertainty avoidance 
C) need for stability 
D) stability reinforcement

Question 8

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

Accepted Answer

A) Ritual opposition 
B) Compliments 
C) Small talk rituals 
D) Ritual apology 
A) Ritual opposition 
B) Compliments 
C) Small talk rituals 
D) Ritual apology

Question 9

All generations communicate the same.

Accepted Answer

A) True 
 B)False

Question 10

Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.

Accepted Answer

A) True 
 B)False

Question 11

According to your textbook,a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.

Accepted Answer

A) Less cooperative 
B) Less insightful 
C) Less ambitious 
D) Less motivated 
A) Less cooperative 
B) Less insightful 
C) Less ambitious 
D) Less motivated

Question 12

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

Accepted Answer

A) True 
 B)False

Question 13

A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses.

Accepted Answer

A) True 
 B)False

Question 14

Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?

Accepted Answer

Rose first needs to be aware that people

Question 15

Competition is an individualistic cultural trait.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following would be considered a low context culture?

Accepted Answer

A) Asian 
B) African 
C) Southern European 
D) Swiss 
A) Asian 
B) African 
C) Southern European 
D) Swiss

Question 17

In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language.
-"That was an excellent presentation,wasn't it?"

Accepted Answer

Intensifier; "Ryan,I

Question 18

The communication dimension that focuses on the verbal message is called the .

Accepted Answer

A) relational dimension 
B) report talk dimension 
C) rapport talk dimension 
D) content dimension 
A) relational dimension 
B) report talk dimension 
C) rapport talk dimension 
D) content dimension

Question 19

People who are argumentative have difficulty thinking critically.

Accepted Answer

A) True 
 B)False

Question 20

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

Accepted Answer

A) True 
 B)False

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT

According to your textbook a status lens is a(n) .

Which of the following is a characteristic of a culture that values a decentralized approach to power?

Toyota is an example of a-short term orientation.

The primary difference between a high-context culture and a low-context culture is that .

If you described a colleague as shy,dry-humored,quiet,and argumentative,you would be describing his or her .

A measure of how accepting a culture is of a lack of predictability is the definition of .

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

All generations communicate the same.

Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.

According to your textbook,a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses.

Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?

Competition is an individualistic cultural trait.

Which of the following would be considered a low context culture?

In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language. -"That was an excellent presentation,wasn't it?"

The communication dimension that focuses on the verbal message is called the .

People who are argumentative have difficulty thinking critically.

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters

Exam 5: Adapting to Differences

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT

According to your textbook a status lens is a(n) .

Which of the following is a characteristic of a culture that values a decentralized approach to power?

Toyota is an example of a-short term orientation.

The primary difference between a high-context culture and a low-context culture is that .

If you described a colleague as shy,dry-humored,quiet,and argumentative,you would be describing his or her .

A measure of how accepting a culture is of a lack of predictability is the definition of .

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

All generations communicate the same.

Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.

According to your textbook,a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses.

Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?

Competition is an individualistic cultural trait.

Which of the following would be considered a low context culture?

In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language. -"That was an excellent presentation,wasn't it?"

The communication dimension that focuses on the verbal message is called the .

People who are argumentative have difficulty thinking critically.

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters