Question 1

Using the metadiscussion technique can be detrimental to a team's focus.

Accepted Answer

A) True 
 B)False

Question 2

When utilizing electronic brainstorming,members feel less fear or anxiety about being criticized for unconventional ideas.

Accepted Answer

A) True 
 B)False

Question 3

Rose is considered an effective team member by the other people in her problem solving team. Which of the following actions is something Rose does NOT do as an effective team member?

Accepted Answer

A) Reminds the group what the goal is. 
B) Goes off on tangents. 
C) Seeks out differences of opinions. 
D) Tries to involve everyone in the discussion. 
A) Reminds the group what the goal is. 
B) Goes off on tangents. 
C) Seeks out differences of opinions. 
D) Tries to involve everyone in the discussion.

Question 4

Which of the following is NOT a method suggested by your textbook to whittle down a long list of possible solutions?

Accepted Answer

A) Rank solutions 
B) Rate solutions 
C) Vote on solutions 
D) Randomly select solutions 
A) Rank solutions 
B) Rate solutions 
C) Vote on solutions 
D) Randomly select solutions

Question 5

You should hold not hold a meeting if uncertainty is high.

Accepted Answer

A) True 
 B)False

Question 6

The Journalists' Six Questions technique is best utilized during which step of the problem solving process?

Accepted Answer

A) Identify and define the problem 
B) Analyze the problem 
C) Generate possible solutions 
D) Select the best solution 
A) Identify and define the problem 
B) Analyze the problem 
C) Generate possible solutions 
D) Select the best solution

Question 7

The most challenging agenda item should be placed first to get everyone involved.

Accepted Answer

A) True 
 B)False

Question 8

A structured conversation among a small group of people who gather to accomplish a specific task is referred to as a(n) .

Accepted Answer

A) gathering 
B) interaction 
C) meeting 
D) group 
A) gathering 
B) interaction 
C) meeting 
D) group

Question 9

A written list of issues,questions,information,or topics to be discussed or tasks to be completed in a meeting is referred to as a(n) .

Accepted Answer

A) reference document 
B) agenda 
C) gatekeeper 
D) formal document 
A) reference document 
B) agenda 
C) gatekeeper 
D) formal document

Question 10

What are the three methods described by your textbook for whittling down the number of possible solutions? List and describe each.

Accepted Answer

The following methods can be used to whi

Question 11

When deciding whether to have a meeting,which of the following is NOT listed as a reason to hold a meeting?

Accepted Answer

A) When collaboration is needed 
B) When the task or project is complex 
C) When people may resist a decision or a proposed solution 
D) When people are embroiled in tension and conflict 
A) When collaboration is needed 
B) When the task or project is complex 
C) When people may resist a decision or a proposed solution 
D) When people are embroiled in tension and conflict

Question 12

The Delphi technique is also referred to as "silent brainstorming."

Accepted Answer

A) True 
 B)False

Question 13

During the start of her group's problem solving meeting Kelley asked the other members the "who,what,when,where,why and how" of the problem.Kelley was helping her group analyze the problem.

Accepted Answer

A) True 
 B)False

Question 14

A group CANNOT have too much interaction.

Accepted Answer

A) True 
 B)False

Question 15

What is structure? What is interaction? What are the effects of having too little or too much of either?

Accepted Answer

-Structure consists of the agenda and ot

Question 16

Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process.

Accepted Answer

A) True 
 B)False

Question 17

List the rules of traditional brainstorming.

Accepted Answer

Traditional brainstorming is a process t

Question 18

When referring to the concepts of structure and interaction,your textbook recommends .

Accepted Answer

A) having more structure than interaction 
B) having more interaction than structure 
C) having a balance of structure and interaction 
D) starting the meeting with structure, but ending the meeting with interaction 
A) having more structure than interaction 
B) having more interaction than structure 
C) having a balance of structure and interaction 
D) starting the meeting with structure, but ending the meeting with interaction

Question 19

A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?

Accepted Answer

A) Identify and define the problem 
B) Analyze the problem 
C) Generate possible solutions 
D) Select the best solution 
A) Identify and define the problem 
B) Analyze the problem 
C) Generate possible solutions 
D) Select the best solution

Question 20

Which of the following is a characteristic of structure?

Accepted Answer

A) A well organized agenda keeps the meeting on schedule. 
B) There is much talk and participation from the group members. 
C) Manages the give-and-take of discussion. 
D) Manages relationships and reactions to the task. 
A) A well organized agenda keeps the meeting on schedule. 
B) There is much talk and participation from the group members. 
C) Manages the give-and-take of discussion. 
D) Manages relationships and reactions to the task.

Using the metadiscussion technique can be detrimental to a team's focus.

When utilizing electronic brainstorming,members feel less fear or anxiety about being criticized for unconventional ideas.

Rose is considered an effective team member by the other people in her problem solving team. Which of the following actions is something Rose does NOT do as an effective team member?

Which of the following is NOT a method suggested by your textbook to whittle down a long list of possible solutions?

You should hold not hold a meeting if uncertainty is high.

The Journalists' Six Questions technique is best utilized during which step of the problem solving process?

The most challenging agenda item should be placed first to get everyone involved.

A structured conversation among a small group of people who gather to accomplish a specific task is referred to as a(n) .

A written list of issues,questions,information,or topics to be discussed or tasks to be completed in a meeting is referred to as a(n) .

What are the three methods described by your textbook for whittling down the number of possible solutions? List and describe each.

When deciding whether to have a meeting,which of the following is NOT listed as a reason to hold a meeting?

The Delphi technique is also referred to as "silent brainstorming."

During the start of her group's problem solving meeting Kelley asked the other members the "who,what,when,where,why and how" of the problem.Kelley was helping her group analyze the problem.

A group CANNOT have too much interaction.

What is structure? What is interaction? What are the effects of having too little or too much of either?

Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process.

List the rules of traditional brainstorming.

When referring to the concepts of structure and interaction,your textbook recommends .

Which of the following is a characteristic of structure?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

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Exam 10: Enhancing Team Meetings

Using the metadiscussion technique can be detrimental to a team's focus.

When utilizing electronic brainstorming,members feel less fear or anxiety about being criticized for unconventional ideas.

Rose is considered an effective team member by the other people in her problem solving team. Which of the following actions is something Rose does NOT do as an effective team member?

Which of the following is NOT a method suggested by your textbook to whittle down a long list of possible solutions?

You should hold not hold a meeting if uncertainty is high.

The Journalists' Six Questions technique is best utilized during which step of the problem solving process?

The most challenging agenda item should be placed first to get everyone involved.

A structured conversation among a small group of people who gather to accomplish a specific task is referred to as a(n) .

A written list of issues,questions,information,or topics to be discussed or tasks to be completed in a meeting is referred to as a(n) .

What are the three methods described by your textbook for whittling down the number of possible solutions? List and describe each.

When deciding whether to have a meeting,which of the following is NOT listed as a reason to hold a meeting?

The Delphi technique is also referred to as "silent brainstorming."

During the start of her group's problem solving meeting Kelley asked the other members the "who,what,when,where,why and how" of the problem.Kelley was helping her group analyze the problem.

A group CANNOT have too much interaction.

What is structure? What is interaction? What are the effects of having too little or too much of either?

Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process.

List the rules of traditional brainstorming.

When referring to the concepts of structure and interaction,your textbook recommends .

Which of the following is a characteristic of structure?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters